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User Manual

ManualsBrandsHikvision ManualsDigital Video Recorders16 Channel HD TVI/SD-DEF Turbo HD Digital Video Recorder, 8TB
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DS-72xxHUI-Kx, DS-72xxHQI-Kx Digital Video Recorder (DVR) User Manual
UM DS-72xxHUI-Kx, DS-72xxHQI-Kx 062817NA 197
• Live View stuck when video outputs locally
˗ Possible Reasons
*
The frame rate has not reached the real-time frame rate
˗ Possible Fixes
1. Check the parameters of Main Stream (Continuous) and Main Stream (Event). Select “Menu > Record >
Parameters > Record,” and set the resolution of Main Stream (Event) the same as Main Stream
(Continuous).
2. Verify the frame rate is real-time frame rate. Select “Menu > Record > Parameters > Record,” and set the
Frame Rate to Full Frame.
3. Check if the fault is solved. If it is solved, finish the process. If not, contact our company.
• When using the device to get Live View audio, there is no sound, there is too much noise, or the volume
is too low
˗ Possible Reasons
*
Cable between the pickup and camera is not connected well; impedance mismatches or incompatible
*
The stream type is not set to “Video & Audio”
˗ Possible Fixes
1. Verify the cable between the pickup and camera is connected well; impedance matches is and
compatible.
2. Verify the setting parameters are correct. Select “Menu > Record > Parameters > Record,” and set the
Stream Type as “Audio & Video.”
3. Check if the fault is solved. If it is solved, finish the process. If not, contact our company.
• The image gets stuck when the DVR is playing back single or multi-channel cameras
˗ Possible Reasons
*
The frame rate is not the real-time frame rate
*
The DVR supports up to 16-channel synchronized playback at 4CIF resolution. Frame extracting may
occur during 16-channel synchronized playback at 720p resolution, which may cause image freezing.
˗ Possible Fixes
1. Verify the frame rate is real-time frame rate. Select “Menu > Record > Parameters > Record,” and set the
Frame Rate to “Full Frame.”
2. Verify the hardware can support the playback. Reduce the number of playback channels. Select “Menu >
Record > Encoding > Record,” and set the resolution and bitrate to a lower level.
3. Reduce the number of local playback channels. Select “Menu > Playback,” and uncheck unnecessary
channels checkboxes.
4. Check if the fault is solved. If it is solved, finish the process. If not, contact our company.