User Manual
Table Of Contents
- Chapter 1 Introduction
- Chapter 2 Getting Started
- 2.1 Device Startup and Activation
- 2.2 Using Wizard for Basic Configuration
- 2.3 Adding and Connecting the IP Cameras
- Chapter 3 Live View
- Chapter 4 PTZ Controls
- Chapter 5 Recording Settings
- 5.1 Configuring Parameters
- 5.2 Configuring Recording Schedule
- 5.3 Configuring Motion Detection Recording
- 5.4 Configuring Alarm Triggered Recording
- 5.5 Configuring VCA Event Recording
- 5.6 Manual Recording
- 5.7 Configuring Holiday Recording
- 5.8 Configuring Redundant Recording
- 5.9 Configuring HDD Group for Recording
- 5.10 Files Protection
- Chapter 6 Playback
- Chapter 7 Backup
- Chapter 8 Alarm Settings
- Chapter 9 VCA Alarm
- Chapter 10 VCA Search
- Chapter 11 Network Settings
- Chapter 12 HDD Management
- Chapter 13 Camera Settings
- Chapter 14 NVR Management and Maintenance
- Chapter 15 Others
- Chapter 16 Appendix
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Simultaneously press Ctrl and C to exit the ping command.
Step 2 Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.
Step 3 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
− Poor network between NVR and IP camera, and there exists packet loss during the
transmission.
− Poor network between NVR and PC, and there exists packet loss during the transmission.
− The performances of hardware are not good enough, including CPU, memory, etc..
Step 4 Verify the network between NVR and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the
RS-232 cable.
2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f” (the
IP address may change according to the real condition), and check if there exists packet
loss.
Simultaneously press Ctrl and C to exit the ping command.
Step 5 Verify the network between NVR and PC is connected.
1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key
to open it.
2) Use the ping command to send large packet to the NVR, execute the command of “ping
192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition),
and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Step 6 Verify the hardware of the PC is good enough.