How to Guide

FAQ
Web Browser Plug-in
Q: I have registered an account and entered the plug-in download interface. Why does
the prompt of downloading the plug-in pop up again after I have finished installing the
plug-in according to the prompts?
A: Please clear the cache of your web browser and uninstall the plug-in, and download
and install it again. If it does not work, we recommend you to use the latest version of
Google Chrome.
Cannot Search out the Device
Q: Cannot search out the device after configuration of WIFI and installation of the device.