How to Guide

A:
1. Please confirm that your device is in the same LAN and check your network
configuration for IP/Subnet Mask/Gateway/DNS server.
2. If it doesn't work, please close anti-virus software of your PC.
3. If it doesn't work, please try to add the device via the serial No.
Add the Device
Q: Why does it show to me that the device has been added by other user?
A: The device which supports ezviz can only be added by one user. So please check if it is
added by others.
Alarm Push
Q: Why are some alarm push messages lost when I check the mobile client.
A:
1. Please check if you enable motion detection alarm and configure the schedule.
2. The mobile client can only receive one alarm message in one minute. You may get some
lost if there are more than one messages occur in one minute.