User Manual

Network Video Recorder User Manual

UM NVR v4.xx 111717NA 189

− Poor network between the device and IP camera, and there is packet loss during the

transmission.

− The frame rate has not reached the real-time frame rate.

Step 1 Verify that the network between the device and the IP camera is connected.

1) When the image is stuck, connect the RS-232 ports on a PC and the rear panel of the

device with the RS-232 cable.

2) Open the Super Terminal, and execute the command “ping

192.168.0.0

–l 1472 –f”

(the IP address may change according to the real condition), and check if there

exists packet loss.

Simultaneously press Ctrl and C to exit the ping command.

Step 2 Verify the frame rate is real-time frame rate.

1) Go to Menu > Camera > Encoding Parameters, and set the Frame rate to Full Frame.

Step 3 Check if the fault is solved by the above steps.

1) If it is solved, finish the process.

2) If not, contact a Hikvision engineer for further process.

• Live view is stuck when video is output remotely via Internet Explorer or platform software.

Possible Reasons:

− Poor network between device and IP camera, and there exists packet loss during the