Service Manual

WatchCare™ Incontinence Management System User and Service Manual (196414 REV 2)
20
Troubleshooting
All beds—an
equipment alert
was not sent for an
incontinence event.
Caregiver
1. Make sure the cable that connects the bed to
the equipment call jack (WatchCare™ 1/4"
communication cable, SideCom® cable, or
WatchCare™ adapter cable) is not damaged
and it is fully connected to the equipment
call jack and the bed. Replace the cable as
necessary.
2. Unplug the bed, and then plug the bed in to
power to reset the bed.
3. Contact your facility-authorized service
persons.
Service Person Only
Progressa® and VersaCare® Beds
1. Make sure the equipment call connector
cable that connects to the reader is not
damaged and the cable is fully connected to
the reader.
2. Replace the equipment call connector cable
as necessary (see page 48).
Centrella® Bed—see the bed’s service manual
(193588).
All beds—a new
smart pad is not
detected.
Caregiver
1. Make sure the pad is in the correct
orientation.
2. Try a different pad.
3. Unplug the bed, and then plug the bed in to
reset the bed.
4. Contact your facility-authorized service
persons.
Service Person Only
Make sure the antenna cables are not
damaged and are fully connected to the
antenna-reader cables.
Problem Solution
DRAFT 26-FEB-2019