User's Manual

59
Quick Problem-Solving Tips
When you experience an issue with your TV, turn it off and on again. If this does not resolve the
problem, then refer to the tips below. If the problem is still not resolved, then contact our Hisense
Electronics Consumer Care Center at 1-888-935-8880 Monday through Friday from 8 A.M. to 8 P.M. EST
and Saturday through Sunday from 9 A.M. to 6 P.M. EST.
Customers that are located in Canada should call 1-855-344-7367.
SOUND OR PICTURE ISSUES
POSSIBLE SOLUTIONS
You do not hear any sound or see a picture
•
Check if the power cord is plugged into a powered
AC outlet.
•
A power switch on the TV must be turned on.
Press the [Power] button on the remote control to
activate the unit from Standby.
•
Check to see if the LED light is either red or blue. If
it is on, then there is power to the TV.
You have connected an external source to your TV and
do not see a picture and/or hear sound
•
Check for the correct output connection on the
external source and for the correct input
connection on the TV.
•
Make sure you have made the correct selection for
the input mode for the incoming signal
When you turn on your TV, there is a delay for a few
seconds before the picture appears
•
This is normal. If you have already set up your TV,
it is initializing and searching for previous setting
information.
You see a normal picture but do not hear any sound
•
Check the volume settings.
•
Check if ‘Mute’ mode is set to “On
You hear sound but do not see a picture or it is in
black and white
•
If the picture is black and white, first unplug the TV
from the AC outlet and replug it after 60 seconds.
•
Check that the Color is set to 50 or higher.
•
Try different TV channels.
Your sound and picture is distorted or appears wavy
•
An electric appliance may be affecting the TV. Turn
off any appliances that are nearby and move them
farther away from the TV.
•
Insert the power plug of the TV set into another
power outlet.
Your sound and picture is blurry or cuts out
•
If you are using an external antenna, check the
direction, position and connection of it.
•
Adjust the direction of your antenna or reset or
fine tune the channel.
CONNECTIVITY ISSUES
POSSIBLE SOLUTIONS