User's Manual
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Quick Problem-Solving Tips
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer
to the tips below. If the problem is still not resolved, then contact our Hisense Electronics Consumer Care Center at
1-888-935-8880 Monday through Friday from 8 A.M. to 8 P.M. EST and Saturday through Sunday from
9 A.M. to 6 P.M. EST.
Customers that are located in Canada should call 1-855-344-7367.
Quick Problem-Solving Tips
SOUND OR PICTURE ISSUES POSSIBLE SOLUTIONS
You do not hear any sound or see a picture
·
Check if the power cord is plugged into a powered
AC outlet.
·
A power switch on the TV must be turned on. Press
the Power [
] button on the remote control to
activate the unit from Standby.
·
Check to see if the LED light is either red or blue. If it
is on, then there is power to the TV.
You have connected an external source to your TV and
do not see a picture and/or hear sound
·
Check for the correct output connection on the
external source and for the correct input connection
on the TV.
·
Make sure you have made the correct selection for
the input mode for the incoming signal
When you turn on your TV, there is a delay for a few
seconds before the picture appears
·
This is normal. If you have already set up your TV,
it is initializing and searching for previous setting
information.
You see a normal picture but do not hear any sound
·
Check the volume settings.
·
Check if ‘Mute’ mode is set to “On
You hear sound but do not see a picture or it is in black
and white
·
from the AC outlet and replug it after 60 seconds.
·
Check that the Color is set to 50 or higher.
·
Try different TV channels.
Your sound and picture is distorted or appears wavy
·
An electric appliance may be affecting the TV. Turn
off any appliances that are nearby and move them
farther away from the TV.
·
Insert the power plug of the TV set into another
power outlet.
Your sound and picture is blurry or cuts out
·
If you are using an external antenna, check the
direction, position and connection of it.
·
tune the channel.
CONNECTIVITY ISSUES POSSIBLE SOLUTIONS
You can not connect to my wireless home network during
the guided setup
·
If you are getting 3 or more signal-strength bars
above your wireless network, change the location of
your TV or adjust the wireless router.
·
Make sure there are no obstructions (for example,
cement walls) between your TV and the wireless
router.
·
Make sure you have selected the correct wireless
router on the Choose wireless network screen.
·
If your network is secured (passwords are case
sensitive) make sure that you entered the correct
password.
·
If you have turned off SSID broadcasting on your
wireless router, you can add your network by
selecting Add network from the Select wireless
network screen
·
If security is enabled on your network, temporarily
disable it on your router and try connecting again
Quick Problem-Solving Tips (continued)
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer
to the tips below. If the problem is still not resolved, then contact our Hisense Electronics Consumer Care Center at
1-888-935-8880 Monday through Friday from 8 A.M. to 8 P.M. EST and Saturday through Sunday from
9 A.M. to 6 P.M. EST.
Customers that are located in Canada should call 1-855-344-7367.
REMOTE CONTROL ISSUES POSSIBLE SOLUTIONS
Your remote control is not working
·
Try moving closer to the TV.
·
Make sure that the batteries are working and
inserted properly.
·
Make sure nothing is blocking the front of your TV.
·
!
each time you press a button, then the problem is
not with the remote.
Quick Problem-Solving Tips