User's Manual
Table Of Contents
- Contents
- Live TV
- Connection
- Wired Internet Connection
- Wireless Internet Connection
- Connecting Bluetooth Devices
- Connecting Headphones
- Connecting USB Devices
- Connecting an Antenna
- Connecting Audio Visual (AV) Devices
- Connecting Speakers or Other Audio Receivers
- Connecting a Digital Audio System to Use ARC/eARC
- Using HDMI & CEC
- Connecting a PC or a Game Console
- Multi-screen
- Smart Functions
- Picture and Sound
- Accessibility and System
- Troubleshooting
- Using the E-Manual
Problem Possible Solutions
The remote control does
not work.
• Confirm that TV still has power and is operational.
• Change the new batteries in the remote control.
• Check if the batteries are correctly installed.
• If some buttons don't work, but the volume buttons can
work normally, it seems there is a problem with the
application.
Apps
When some apps aren't playing, this may help resolve the problem.
Problem Possible Solutions
Netflix can't be played. •
/ > Settings > System > Application Settings
> Netflix > Forced Closure, then reopen to try.
•
You can try to reset to the factory settings at / >
Settings > Support > Reset to Factory Default.
Media Files
When files aren't playing, this may help resolve the problem.
Problem Possible Solutions
Some files can't be
played.
• Most files can be played back, but you might experience
problems with corrupted files or files with high-bitrate,
unsupported resolution, unsupported container or codec
formats.
Related Topic
• Media
Voice Service Issues
When some Voice service aren't playing, this may help resolve the problem.
Problem Possible Solutions
Alexa can't be played. •
For more information about Alexa, please refer to Smart
Functions > Using Voice Service > Alexa in this
manual.
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