USER MANUAL Before using the TV, please read this manual thoroughly and retain it for future reference. ENGLISH FRANÇAIS RSAG2.025.
USER MANUAL Before using the TV, please read this manual thoroughly and retain it for future reference.
Copyright Statement © 2022 Hisense Company Ltd. All Rights Reserved. All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd.
Disclaimer Page **Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements or other communications related to this Hisense device (hereinafter “Device”) made in any form whatsoever and at any time, some or all of the pre-installed, or subsequently installed Application Services may not be available or capable of functioning as intended by the provider of the Application Services in any or all usage areas for reasons outside of Hisense’s control, including b
Contents First-Time Use Using the E-Manual............................................................................................................................3 Home Screen......................................................................................................................................3 Connecting to the Internet..................................................................................................................3 Prepare Live TV........................................
Contents Using Parental Control..................................................................................................................... 39 Reset to Factory Default.................................................................................................................. 40 Entertainment Game................................................................................................................................................ 41 SoundBar Settings..................................
First-Time Use Using the E-Manual View the embedded E-Manual that contains information about your TV's key features. Disclaimer: Instructions and images through this manual are only for reference and may differ from the actual product. Launch the E-Manual Press button on your remote control to select Settings > System > Advanced System > E-Manual. Scan the QR Code with your Smart Phone to open the E-Manual on your device. Note: • The black background icon stands for the button on the remote control.
First-Time Use After connecting to a wired (Ethernet) network: Press button on your remote control to select Settings > Network & Internet. Go to ETHERNET section, and set the TV network by pressing • button to enter the submenu. Connection Type Show whether the Ethernet is connected. • Proxy settings You can set the proxy server. • IP settings Configure the IP setting for your network connection.
First-Time Use Related information Network & Internet on page 35 Network Issues on page 55 My TV cannot connect to the network. on page 50 Internet Related Features • Content Sharing To view media content, like videos, music or photos saved in your Android/iOS/PC device on your TV screen. For more information, please refer to Benefits of Smart TV > Content Sharing in this manual. • Sharing your Smart Phone/Computer Screen on the TV To mirror your mobile device or computer screen to the TV.
First-Time Use 2. Press button to rename input. Note: • Maximum name length is 36 characters. Recommended Topics Install an App Install apps from App Store for your entertainment preferences. For more information, please refer to Benefits of Smart TV > Using Apps > Install an App in this manual. Picture Adjust picture mode and other advanced picture settings. For more information, please refer to Settings Overview > Picture in this manual. Screen Change the picture size and use the overscan function.
Enjoy Live TV Channel Scan You can scan for channels automatically or manually. Note: • Antenna/cable function may not be applicable in some models/countries/regions. Auto Channel Scan Automatically scan for channels to view programs from your TV source. > TV If no TV channels were saved before, you will be prompted to do a channel search. In Live TV, > Channels > Auto Channel Scan Before you select Auto Channel Scan, you can press > Channels > Tuner Mode to select Antenna or Cable.
Enjoy Live TV TV List Display Live TV channel categories, such as Cable and Antenna. Fav Display favorite lists. History Display the channels that have been watched for a period of time. Edit Edit the channel list. Note: • The sub-menu options may vary depending on models/countries/regions. Related information Edit Channel List on page 8 Display Favorite Channel List In Live TV, press > > to select FAV, and press button to display the favorite list.
Enjoy Live TV Manage the Channels In Live TV, press > to select a Live TV channel category such as Antenna or Cable, then use D-pad to select Edit. • Delete: 1. Select the channel you want to delete, or press 2. Press • button to delete. Restore: Press Press to select more channels. button to display the colour menu and select RED to enter the list of deleted channels. button to restore the deleted channel.
Enjoy Live TV Edit Favorite Channel List Before you can edit the favorite list, Channel Scan must be completed first. Add a channel to a favorite list You can add channels from various reception types to the favorite list. 1. In Live TV, press button to display the channel list. 2. Press button, select the channel(s) you want to add to the favorite list by pressing 3. Press button to select Add to Favorite. 4. Press button to confirm. button. 5.
Enjoy Live TV 4. Press button to confirm. 5. Then the channel you select will disappear on the FAV list. Note: • These steps should be operated under TV inputs. • Before you edit the favorite lists,complete channel scan first. Related information Channel Scan on page 7 Learn about Live TV Support Settings You can set audio language or default audio output language, etc. Audio Language (MTS) You can choose the audio language in DTV mode and you can set MTS for Mono, Stereo or SAP in ATV mode.
Enjoy Live TV Press button on your remote control to select Settings > Channels & Inputs > Channels > Video Description.
Benefits of Smart TV Using a Google Account Sign in with Google to get apps, Google Assistant, and personalized recommendations. Signing into an account When you turn on the TV for the first time, you can select Set up Google TV to sign into a Google Account by the setup guide, if you select Set up basic TV, you can also set it later by pressing to select Set up Google TV.
Benefits of Smart TV • Press button on your remote control. Note: • To start Google Assistant, you need to pair the remote first. • The Google Assistant function may not be applicable in some models/countries/regions. • The setup steps above may vary depending on actual products. Hands-free Voice Control Google Assistant can answer your questions or help you change TV configuration.
Benefits of Smart TV • Home network with Wi-Fi capabilities. • For issues of accessing your Amazon account and using the Alexa app during setup, please visit amazon.com for help. How to set up Alexa 1. Press , select Settings > System > Advanced System > Amazon Alexa Service. 2. Select Set up now. 3. Link the TV to Hisense account. Scan the QR code with your phone, or visit the website on your phone or computer, sign in your Hisense account, and enter the code showed on the TV.
Benefits of Smart TV Share Media Content from your Device 1. Connect your TV and Android/iOS/PC device to the same network. 2. Turn on Content Sharing at > Settings > System > Advanced System > Content Sharing. 3. Turn on the content sharing function in your Android/iOS/PC device. 4. Find the TV name in the search list of your device and select it. Wait for the connection progress to complete. 5. On your Android/iOS/PC device, choose the media content you want to share on your TV.
Benefits of Smart TV Install an App Even though your TV has numerous factory-installed apps, there may be others that you would like to download. To install an app: 1. From the Apps screen, you can use the search box to search for your apps and games that you want to install. 2. Select the Install. The selected app is installed on the TV. Note: • To use this function, your TV must be connected to the Internet. • Adding apps is free, but it might cost you money when using some apps.
Benefits of Smart TV All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc. Clear cache Clear cache of applications and system. Clear defaults Clear defaults for apps. Permissions You can turn on or off the Location, and if you turn on Remove permissions if app isn't used, you can protect your data, permissions for this app will be removed if the app is unused for a few months.
Connecting to External Devices Remote & Accessories Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your Smart TV easily. Connect Remote Control Pair the Bluetooth remote control with the TV. 1. To pair the Bluetooth remote control to the TV after you power the TV on for the first time, there will be instructions on how to pair the remote control. 2. If your remote control fails to pair with TV, keep the remote control within 10 feet (304.
Connecting to External Devices HDMI format function In HDMI source, press button to select HDMI Format. Please select Enhanced format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please select Standard format. Note: • HDMI cables must be used to connect HDMI & CEC compatible devices to your TV. • The HDMI & CEC feature of the connected device must be turned on. • If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features do not work.
Connecting to External Devices 1. Before pairing your Bluetooth devices, make sure they're in pairing mode and put devices within range of the TV. To put your Bluetooth devices in pairing mode, refer to the user manual of devices. 2. Press button to select Settings > Remotes & Accessories > Pair accessory to put the TV in pairing mode. A list of available Bluetooth devices will be displayed. 3. Select the desired device from the list, then follow the onscreen instructions.
Connecting to External Devices • Some mobile devices may not support casting feature. Related information Connect to a Wireless Network on page 4 Using AirPlay and HomeKit Using Airplay Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your TV. Stream music and videos, share your photos, or mirror exactly whatʼs on your deviceʼs screen. AirPlay is a source in Inputs.
Connecting to External Devices 2. The HomeKit setup screen will display a pairing QR code on the TV. Use your iPhone or iPad to scan the QR code, then follow the on-screen directions to complete HomeKit setup. Note: • Available operations vary depending on the version of the app and software. Connecting USB Devices Connect the USB devices such as hard drives, USB sticks and digital cameras for browsing photos, listening to music.
Connecting to External Devices Connecting Audio Visual (AV) Devices Connect with a composite video cable To connect an AV device with a composite video cable (not provided), see the illustration below. When the connection is completed, using your remote control, press button and select AV as the input source. Note: • AV IN port(s) may vary depending on model type. • AV IN port(s) may not be available in some models. Please use other port(s) to connect AV devices.
Connecting to External Devices Ensure the audio connected devices are switched on before switching on the TV. When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the TV volume, and use your digital audio system to control the volume. Note: • If you prefer to use Audio Return Channel/Enhanced Audio Return Channel, please refer to Connecting to External Devices > Connecting a Digital Audio System with ARC in this manual.
Connecting to External Devices Sound > Audio Output > Digital Audio Out to choose Dolby Audio - Dolby Digital Plus to receive the 5.1 channel audio. Related information Select Speakers on page 33 Connecting a PC You can connect a PC to the TV with a HDMI cable to use your TV as a PC monitor. After connecting the PC, press button. Select the connected PC as the input source. Note: • For better image quality, set the PC's resolution, and make sure the resolution is supported by the TV.
Settings Overview Picture Adjust picture mode and other advanced picture settings. Use the Backlight Press button on your remote control to select Settings > Display & Sound > Picture > Backlight. You can change the overall brightness of the screen. • Dynamic Backlight Control (or Local Dimming if support) Enable the TV to automatically adjust the backlight by sections according to the changes in the image and increase the contrast.
Settings Overview • Game Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game console connected to the TV. • Sports Optimized picture for watching sports. • Theater Day Theater Day corresponds to the quality effect of different ambient brightness scenes. • Theater Night Theater Night corresponds to the quality effect of different ambient brightness scenes. • FILMMAKER MODE A picture quality mode.
Settings Overview • Sharpness Adjust how sharp or soft edges of images appear. Related information Picture Issues on page 54 Apply Picture Settings Press button on your remote control to select Settings > Display & Sound > Picture > Apply Picture Settings. Adjust current picture mode to apply to all sources (Including both external devices and OTT sources) or just current source.
Settings Overview • FreeSync (or PC Sync for some models) Refer to Enabling FreeSync or Enabling PC Sync in this manual. This function may not be applicable in some models/countries/regions. • Low Blue Light Eye care: reduce the emission of blue light. This function may not be applicable in some models/countries/regions. Note: • Some functions above may not be applicable in some models/countries/regions.
Settings Overview • This function may vary depending on the version of the software. Change the Picture Size Press button on your remote control to select Settings > Display & Sound > Screen > Picture Size. You can adjust the Aspect Ratio to stretch or zoom in on your picture. You can choose from the following settings: Auto, Normal, Zoom, Wide, Direct, Dot-By-Dot, Panoramic or Cinema, etc.
Settings Overview Adjust the Sound Quality Enable TruBass HDX Press button on your remote control to select Settings > Display & Sound > Sound > TruBass HDX. Optimizes overall sound quality by increasing bass, making dialog clear and natural, and widening the sound field. Enable TruSurround: X Press button on your remote control to select Settings > Display & Sound > Sound > TruSurround: X.
Settings Overview Balance Adjust the left and right speaker strength to optimize audio for a specific location. Volume Level Balance the sound volume of each source. Auto Volume Control Activate to prevent the volume from changing when you switch TV channels. Lip Sync Synchronize the displayed image with the audio output. Equalizer Boost the volume at different frequencies. Resetting the sound settings Press button on your remote control to select Settings > Display & Sound > Sound > Reset.
Settings Overview Adjust the Audio Output settings Enable eARC Press button on your remote control to select Settings > Display & Sound > Audio Output > eARC. Connect an audio device that supports eARC via HDMI-eARC, and set eARC to On to enjoy premium sound quality. Enable TV speaker Press button on your remote control to select Settings > Display & Sound > Audio Output > TV Speaker. Turn on or off the TV speaker. Note: • This menu is only available when you select TV speaker as audio output.
Settings Overview Network & Internet You can connect to the internet with Wi-Fi, ethernet, or your phones hotspot. For additional information about Network & Internet, please refer to First Time Use > Connecting to the Internet in this manual. Data saver Press button on your remote control to select Settings > Network & Internet > Data Saver. Automatically adjusts video quality to use less mobile data. Data Saver will monitor and limit your network traffic.
Settings Overview • Automatic date & time Set to use network-provided time. You can also set the current time manually when Off is selected. When Off is selected, the TV Network may not be working properly. • Set date Set the date. • Set time Set the time. • Set time zone Select your time zone. • Use 24-hour format Set the time to display in a 12 or 24-hour format. Use Timer Press • button on your remote control to select Settings > System > Power & Energy > Power.
Settings Overview Configure Device Preferences Settings Keyboard Press button on your remote control to select Settings > System > Keyboard. Adjust the default settings for the keyboard. Storage Press button on your remote control to select Settings > System > Storage. View the TV storage. Power & Energy Press button on your remote control to select Settings > System > Power & Energy. Power on behavior Select the screen to start when powering on the TV. You can select Home screen or Last input.
Settings Overview • This function may not be applicable in some models/countries/regions. Serial/IP Control Port Our TV supports IP control feature within the local area network (LAN). TV can accept the spec-compliant instructions issued by the device in the same local area network through the pre-defined network interface and command format, like shutdown, volume up/volume down, switch channels, etc. Note: • This function may not be applicable in some models/countries/regions.
Settings Overview Signal Information Press button on your remote control to select Settings > System > Advanced System > Help > Signal Information. Perform self diagnosis to test Video Format, Audio Format, Color Depth, etc. Check Software Version To check the current software version of your TV: Press button on your remote control to select Settings > System > Advanced System > Help > System message.
Settings Overview • Locks Turning Parental Control On 1. Turn on Locks to enable the Parental Control function. 2. Create PIN window displays. Using the D-pad on your remote control, create the password. 3. You will see other Parental Control settings change from a greyed out state to highlighted. When this occurs, begin adding other settings to the Scheduled Blocking, Channel Blocking, Program Blocking, Input Blocking, Change PIN and Reset features.
Entertainment Game You can connect to your game console and set up settings to optimize the TV screen for better gaming performance. Connect a Game Console You can connect your game console with a HDMI cable to the TV. To start a game from a game console: 1. Switch on your game console. 2. Press button on your remote control to select Inputs or press button. Select the connected game console as the input source. 3. Start the game.
Entertainment You can enjoy a smooth viewing experience with external device connected to the TV when FreeSync is turned on. Note: • Some functions above may not be applicable in some models/countries/regions. Enabling PC Sync Press button to select Settings > Display & Sound > Picture > Advanced Settings > PC Sync. You can enjoy a smooth viewing experience with external device connected to the TV when PC Sync is turned on.
Entertainment Optimized picture for watching sports. Press button on your remote control to select Settings > Display & Sound > Sound > Sound Mode > Sports. Optimized sound for watching sports events. Media Media is a central location for you to view or listen to different types of content, such as photos, music and movies. You can view media content through the following methods: • A USB thumb drive or hard drive.
Entertainment 3 Sort the content list by Name, Date Modified, Size. 4 Filter the content list by All Media, Music, Photos, Videos. 5 Create a photo, music, or video playlist./Press LEFT button to browse the connected devices. /Press MENU button to edit. Note: • Some options in the above table may not be available in some models/countries/regions. • The image is only for reference and may differ from the actual product.
Entertainment Container Video Codec File Extension Name Resolution and Frame Rate MPEG4 H.264 3840 x 2160 @ 120fps WMV3 1920 x 1080 @ 60fps VC1 AVI Motion JPEG 1920 x 1080 @ 30fps VP8 1920 x 1080 @ 60fps AV1 3840 x 2160 @ 120fps .avi HEVC/H.265 3840 x 2160 @ 120fps 1920 x 1080 @ 60fps MPEG1/2 MPEG4 Sorenson H.263 H.263 H.264 3840 x 2160 @ 120fps WMV3 1920 x 1080 @ 60fps VC1 FLV Motion JPEG 1920 x 1080 @ 30fps VP8 1920 x 1080 @ 60fps .flv HEVC/H.
Entertainment Container Audio Codec File Extension Name MPEG1/2/2.5 Layer3 AAC-LC, HEAAC DTS, DTS HD LPCM MP3 .mp3 MPEG1/2 Layer1 MPEG1/2 Layer2 MPEG1/2/2.5 Layer3 AAC AAC-LC, HEAAC .aac WMA WMA7, WMA8, WMA9 .wma, .wmv WMA Pro WMA9 Pro FLAC FLAC .flac Photo Format Image JPEG Photo Resolution .jpg .
Accessibility Features Accessibility Menu Setup Press button on your remote control to select Settings > System > Accessibility. Accessibility function provides menu options and audio descriptions to aid the visually or hearing impaired. • Captions Displays and sets the closed captions. You can set display options and select caption style.
Troubleshooting FAQ In this section you will find the answers to the most frequently asked questions. Note: • The images are only for reference and may differ from the actual product. There is no picture, or the picture is black and white. Check input cable connections. Unplug the TV power cord from AC outlet and re-plug after 60 seconds. There is no sound or the sound is too low. There is no sound or the sound is too low at maximum volume.
Troubleshooting Check if Mute mode is set to on. Check the volume settings. Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV. Make sure that the audio cable is connected to the correct audio output connector on the external device.
Troubleshooting Check whether TV Speaker is selected at > Settings > Display & Sound > Audio Output > Audio Output. My TV cannot connect to the network. Check network status at > Settings > System > About > Status. Make sure your modem/wireless router is on and connected to the Internet. Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner. External source connected but no picture or sound.
Troubleshooting Check whether the connection between the external device and your TV is correct and secure. Make sure you have made the correct selection of input source. If the signal is intermittent, unplug the TV power cord from AC outlet and re-plug after 60 seconds.
Troubleshooting When devices are connected with HDMI cables • If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can press • Change to another HDMI port. • Change to another HDMI cable. button to select HDMI Format in HDMI source, to confirm whether the signal can be recognised. The remote control does not work. Confirm that TV still has power and is operational.
Troubleshooting For Bluetooth remote controls If the TV does not respond with the Bluetooth remote control, try pairing the remote control to the TV by pressing and holding the and button at the same time. Schedule Recording cannot be used. Check if there is a storage device connected to the TV.
Troubleshooting Check the free space of the storage device. The function will not work if there is not enough storage space on the device. Check whether your storage device is damaged. If so, it is suggested to format your storage device. Recording will automatically stop if the signal becomes too weak. Note: • Recording function may not work if the read/write speed of the USB device is too slow. • Recording function may not work because the storage format of your device is unsupported.
Troubleshooting Problems Picture distorted or appears wavy. Possible Solutions • Some electrical appliances may affect the TV. If you turn off the appliance and the interference goes away, then move it further away from TV. • Insert the power plug of the TV into another power outlet. Related information There is no picture, or the picture is black and white. on page 48 Sound Issues When the TV has a sound problem, these steps may help resolve the problem. Problems Picture is normal, but no sound.
Troubleshooting Problems The wireless network signal is too weak. Possible Solutions • Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner. Related information My TV cannot connect to the network. on page 50 Channel and Broadcast Issues For problems while watching live TV or scanning for new services, these suggestions might help to resolve them. Problems In Live TV, there is no signal, or a weak signal, or you cannot find any channels.
Troubleshooting Problems There is no sound. Possible Solutions • Check whether ARC is selected at > Settings > Display & Sound > Audio Output > Audio Output. If not, you need to check whether the external power amplifier device is connected to the ARC port or optical port of the TV. • > Settings > Display & Sound > Audio Output > Digital Audio Out. You can try to select Auto, Pass Through, PCM, Dolby Audio Dolby Digital, or Dolby Audio - Dolby Digital Plus.
Troubleshooting Problem Some files cannot be played. Possible Solutions • Most files can be played back, but you might experience problems with corrupted files or files with high-bitrate, unsupported resolution, unsupported container or codec formats. Related information Media on page 43 Voice Service Issues When some Voice service will not function, this may help resolve the problem. Problems Alexa cannot be heard. Possible Solutions • You can try to log into your Amazon account.
