User's Manual

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An internal error occurred in the Biometric Reader.
→Disconnect the Biometric Reader and a USB hub (if any) from the PC and connect
them again.
 Enrolment / Authentication does not start
The Biometric Reader is not ready to start the enrolment or authentication process.
→ When the Biometric Reader is connected to the PC and SIM card is inserted
properly, its LED light is green. However, when connecting the Biometric Reader or
inserting the SIM card, you need to wait for at least 5 seconds until the LED status
changes from blank or blinking orange to green, before performing an operation. In
some PCs it may take more than 5 seconds until the LED status changes to green.