User's Manual

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customer at the speaker post or menu board if that lane is selected.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Touch and hold the A1 button to speak to a customer in Lane 1, or A2 to speak to a
customer in Lane 2. Release to stop speaking to the customer (full duplex) or to
listen to the customer (half duplex).
6.5 Tandem Operation (two speaker posts in one lane)
In Tandem operation, customers at Order
Point #1 are served by Order Taker #1, and
customers at Order Point #2 are served by
Order Taker #2. If a customer arrives at
Order Point #2 when there is no customer at
Order Point #1, a message will be played
automatically from Speaker Post or Menu
Board #2 saying “Please pull forward.”
When a customer arrives at Order Point #1,
Order Taker #1 will be alerted. If a
customer arrives at Order Point #2 when
there is already a customer at Order Point
#1, Order Taker #2 will be alerted.
Note: If you want to change the pre-recorded
“Please pull forward” message,
see
Message Center settings.
CAUTION: In tandem operation, if Order Taker #2’s headset is set in the Auto
Hands-Free mode, the “Please pull forward” message will not be played at
Order Point #2. If necessary, Order Taker #2 will have to ask the customer at
Order Point #2 to pull forward.
Hands-Free (HF) Mode (Either Order Taker):
 With the headset power off, press and hold the volume-up Λ and B buttons while
you press and release the power button to turn it on in the HF mode. The headset
will remember this setting.
 As a customer approaches Order Point #1, Order Taker #1 will hear an alert tone in
the headset, and will be able to hear the customer at speaker post or menu board #1.
 If a customer approaches Order Point #2 when there is already another customer at
Order Point #1, Order Taker #2 will hear an alert tone in the headset, and will be
able to hear the customer at speaker post or menu board #2.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Order Taker #1, touch and release the A1 button to speak and listen to the customer
at Order Point #1.
 Order Taker #2, touch and release the A2 button to speak and listen to the customer
at Order Point #2.
 Touch and release the A1/A2 (depending on which Order Taker) or B button to end
communication with the customer.
 Touch and release the A1/A2 (depending on which Order Taker) to speak to the
customer again.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
Figure 22. Typical tandem drive-thru layout