User's Manual

29
6.5 Tandem Operation
(two base stations for two speaker posts in one lane)
In Tandem operation, customers at
Order Point #1 are served by Order
Taker #1, and customers at Order
Point #2 are served by Order Taker #2.
If a customer arrives at Order Point #2
when there is no customer at Order
Point #1, a message will be played
automatically from Speaker Post or
Menu Board #2 saying “Please pull
forward.” The message can be set to
play one time or to repeat every 4
seconds until the customer pulls
forward to Order Point #1 (See section
6.9.2, page 32, Red Message Control,
Switch 6). When a customer arrives at
Order Point #1, Order Taker #1 will be
alerted. If a customer arrives at
Order Point #2 when there is already
a customer at Order Point #1, Order
Taker #2 will be alerted.
Note: If you want to change the pre-recorded
“Please pull forward” message, see section
6.9.1 on page 31.
CAUTION: In tandem operation, if Order Taker #2’s Communicator is set in
the Auto Hands-Free mode, the “Please pull forward” message will not be
played at Order Point #2. If necessary, Order Taker #2 will have to ask the
customer at Order Point #2 to pull forward.
Hands-Free (HF) Mode (Either Order Taker)
 With the COMMUNICATOR
®
power off, press and hold the volume-up ▲ and B
buttons while you press and release the PWR button to turn the power on in the HF
mode. The Communicator will remember this setting.
 As a customer approaches Order Point #1, Order Taker #1 will hear an alert tone in
the headset, and will be able to hear the customer at speaker post or menu board #1.
 If a customer approaches Order Point #2 when there is already another customer at
Order Point #1, Order Taker #2 will hear an alert tone in the headset, and will be
able to hear the customer at speaker post or menu board #2.
 Use the volume-up ▲ and down ▼ buttons to adjust the customer’s voice level in
your headset if necessary.
 Order Taker #1, touch and release the A1 button to speak and listen to the customer
at Order Point #1.
 Order Taker #2, touch and release the A2 button to speak and listen to the customer
at Order Point #2.
 Touch and release the A1/A2 (depending on which Order Taker) or B button to end
communication with the customer.
 Touch and release the A1/A2 (depending on which Order Taker) to speak to the
customer again.
 If a customer drives away from the speaker post or menu board, the Communicator
will stop transmitting.
Figure 24. Typical Tandem
drive-thru layout