User's Manual

33
7. IN CASE OF PROBLEMS
PROBLEM
PROBABLE CAUSE
SOLUTION
“Battery failed” is heard
in headset when
COMMUNICATOR
®
PWR button is pressed.
Battery may be defective.
Replace battery. Call HME.*
“Headset failed” is heard
in headset when
Communicator PWR
button is pressed.
Headset may be defective.
Use another headset. Call HME.*
You hear your echo in
headset earpiece when you
speak into Communicator
microphone.
Outside speaker and microphone may
not be properly installed.
Be sure speaker and microphone are isolated from each
other, and are tightly mounted with enough foam packed
around each of them to absorb vibrations.
Outbound and/or inbound audio level
may be set too high.
Set outbound audio level just high enough to be heard by
customers. Lower inbound audio to comfortable level.
VAA controls may need to be
adjusted. See section 5.2, page 25.
Adjust VAA Level control on the front panel of the base
station clockwise to reduce inbound audio level when you
are speaking into the headset microphone.
Adjust VAA attenuation level, R348 on the base station
circuit board (Figure 26 #13, page 35) clockwise to reduce
inbound audio level when you are speaking into the headset
microphone.
NOTE: If the inbound level is too low, you will not hear
the customer.
No sound is heard in
Communicator headset
when you press button A
and speak into
microphone.
Power may be off at base station.
Check circuit breaker for building.
Power supply in base station may not
be working.
Check power supply indicator lights on base station.
If no light is lit, be certain AC power adapter is plugged into
AC electrical outlet, and is connected to J29 on base station
audio circuit board.
Communicator power may not be on.
Press PWR button on Communicator. Be certain power light
goes on and switches from red to green.
Volume may not be set correctly.
Adjust volume with Volume-up and down buttons.
Battery may be low or defective.
Check Communicator Power light. If not lit, replace battery.
Headset may be defective.
Use another headset. Call HME.*
Communicator may not be registered.
Register Communicator.
Channel A or B is not
working.
Communicator power may not be on.
Press PWR button on Communicator. Be certain power light
goes on and switches from red to green.
Battery may be low or defective.
Check Power light. If not lit, replace battery.
“A” Talk or “B” Talk light on base
station does not light when button A
or B on Communicator is pressed.
Use another Communicator.
Call HME.*
Communicator may not be registered.
Register Communicator.
Outbound sound is too
low.
Outbound volume may be set too low
for environment.
Turn outside speaker volume control, on front panel of base
station, clockwise until volume is satisfactory.
No outbound sound;
Customer cannot hear
anything.
System may be set for speed-team
operation.
Be certain SPEED TEAM button on base station is in
OFF position.
There may be loose wires on outside
speaker or base station circuit board.
Check VEHICLE PRESENT light on base station.
Check outside speaker wire connections in base station and
at outside speaker.
Defective speaker or base station.
Call HME.*