User's Manual

34
PROBLEM
PROBABLE CAUSE
SOLUTION
Customer cannot be heard
in push-to-talk PTT)
operation.
System may be set for speed-team
operation.
Be certain SPEED TEAM button on base station is in OFF
position.
Base station may be set for wrong
drive-thru mode (full or half-duplex).
Check S6 DIP switch #1 at bottom of base station audio
circuit board. It should be ON for full-duplex, OFF for half-
duplex operation.
Only intermittent voice
can be heard in headsets.
Transmitter antenna connectors on
base station transceiver circuit board
may be loose or damaged.
Be certain antennas are screwed securely
onto base station. Check transmitter antenna cable
connection at ANT1 and ANT2 near lower-left corner of
transceiver circuit board. Pull and remove each connector
plug, and check to be certain pin inside it is not bent. If
not, call HME.*
Circuit board may be defective.
Call HME.*
VAA level is too sensitive.
Reduce VAA level (See Figure 2, page 2) so inbound
audio is reduced only when order taker speaks into
microphone.
Personnel hear customers
in ceiling speaker or
headsets, but cannot hear
each other.
Circuit board may be defective.
Check to see if status lights on
base station are lit. Call HME.*
Defective COMMUNICATOR
®
.
Use another Communicator. Call HME.*
No tone or sound is heard
in ceiling speaker or
headsets when vehicle
enters drive-thru lane.
Power interruption may have caused
vehicle detection circuit to be out of
balance.
When no vehicle is in the drive-thru lane, move the
vehicle detector override switch on the base station to the
RESET position, then back to the NORMAL position.
System may be set for speed-team
operation.
Be certain SPEED TEAM switch on base station is in
OFF position.
Connector may be loose, or S6 DIP
switch #8 is not set to ON.
Check all connectors in base station, and be certain S6 #8
is set to ON. Call HME.*
Personnel cannot hear
customers in ceiling
speaker or headsets.
There may be loose wires on base
station circuit board.
Check all connections on base station circuit boards.
System may be set for speed-team
operation.
Be certain SPEED TEAM switch on base station is in
OFF position.
Outside speaker, audio circuit board
or vehicle detector board failed.
Call HME.*
VAA attenuation set too high
Reduce attenuation. (See Figure 26 #13, page 35)
Headset has intermittent
sound.
Battery may be low.
Replace battery.
Headset may be defective.
Use another headset. Call HME.*
There is still sound in
headset after all customers
have been served.
VEHICLE DETECT switch on base
station may be in the OVERRIDE
position.
Be certain switch is in the NORMAL position.
Vehicle detector may be locked up.
Slide VEHICLE DETECT switch back and forth slowly
twice.
Battery charger is not
working.
Charger may not be plugged in.
Be certain charger is plugged in.
If it still is not working, call HME.*
Red or Green message will
not play.
Switch not on.
Be certain respective Red or Green message repeater
switch on base station is in the ON position, and routing
switches are set.
COMMUNICATOR
®
“Registration failed”
message heard in headset.
Lights stay red.
Base station power not on.
Check power supply indicator lights on base station.
If no light is lit, be certain AC power adapter is plugged into
AC electrical outlet, and is connected to J29 on base station
audio circuit board.
Registration button not pushed.
Repeat registration procedure, pages 5 and 6.
Call HME.*
* For assistance, call HME at 1-800-848-4468, or Fax [phone].