User Manual

19 20
as Horizon is not responsible for
merchandise until it arrives and is
accepted at our facility. A Service Repair
Request is available at
www.horizonhobby.com on the
“Support” tab. If you do not have
internet access, please include a letter
with your complete name, street
address, email address and phone
number where you can be reached
during business days, your RMA
number, a list of the included items,
method of payment for any
non-warranty expenses and a brief
summary of the problem. Your original
sales receipt must also be included for
warranty consideration. Be sure your
name, address, and RMA number are
clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been
met, your Product will be repaired or
replaced free of charge. Repair or
replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost. By submitting the
item for repair you are agreeing to
payment of the repair without
notification. Repair estimates are
available upon request. You must
include this request with your repair.
Non-warranty repair estimates will be
billed a minimum of ½ hour of
labor. In addition you will be billed for
return freight. Please advise us of your
preferred method of payment. Horizon
accepts money orders and cashiers
checks, as well as Visa, MasterCard,
American Express, and Discover cards.
If you choose to pay by credit card,
please include your credit card number
and expiration date. Any repair left
unpaid or unclaimed after 90 days will
be considered abandoned and will be
disposed of accordingly. Please note:
non-warranty repair is only available on
electronics and model engines.
United States
Electronics and engines requiring
inspection or repair should be shipped
to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty
inspection or repair should be shipped
to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us
at [e-mail]
with any questions or concerns
regarding this product or warranty.