Owner’s Manual for Two Pump Spas For technical support and assistance, call 844-894-6659 1
Service and Technical Support For technical assistance or warranty service requests, please call a technical support representative at 844-894-6659. Factory trained technical support representatives are available Monday - Friday from 8:30 am to 5 pm EST. Because the components vary by model, providing photographs expedites resolution and increases accuracy. You should be prepared to email the pictures to the technical support representative while you are on the phone.
Table Of Contents Service and Support ........................................................................ 2 Understanding Symbols ................................................................. 3 Warnings and Safety Information .................................................... 4 Site Preparation and Installation Recommendations ...................... 9 Symbols are used throughout this manual to help alert you to particularly important information.
Safety Information DANGER! Risk of Electrocution ALL ELECTRICAL CONNECTIONS MUST BE MADE BY A LICENSED ELECTRICIAN. Ground Fault Circuit Interrupter installed in compliance with section 680-42 of the National Electrical Code, ANSI/NFPA 70-1993 is required for user safety and equipment protection. You should inspect the Ground Fault Circuit Interrupter before each use to be sure it is functioning properly, in good condition and that the wiring is connected properly.
Safety Information DANGER! Risk of Children Drowning. Extreme caution must be used to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use the spa unless they are supervised at all times. To reduce risk of injury, do not allow children to use this product unless they are closely supervised at all times. To reduce the risk of injury, lower water temperature when spa is used by children.
Safety Information DANGER! Risk of Hyperthermia Prolonged immersion in hot water can result in HYPERTHERMIA, a dangerous condition occurring when the internal temperature of the body reaches a level above normal (98.6ºF). The symptoms of hyperthermia include unawareness of impending hazard, failure to perceive heat, failure to recognize the need to exit the spa, physical inability to exit the spa, fetal damage in pregnant women, and unconsciousness resulting in a danger of drowning.
Safety Information WARNING! Maintaining Well Balanced Water Chemistry To reduce the possibility of contracting a waterborne illness, always maintain water chemistry within the parameters in this manual. Keep the water clean and sanitized with correct chemical balance to help maintain safe water and prevent possible damage to spa components and bathers. If other bathers are negatively affected, discontinue use and consult a physician. The recommended levels for your Dr.
Safety Information IMPORTANT SAFETY REMINDERS • • • • • • • • • • • • • • • • • • • • • Wet surfaces can be slippery. To reduce the risk of injury, exercise care when entering and exiting the spa. Give children instructions about how to safely enter and exit the spa. Remove all jewelry and put long hair in a bathing cap or hair tie before you enter the spa. Measure the water temperature with an accurate thermometer before entering the spa to verify the topside control displays the correct temperature.
Site Preparation, Delivery & Installation Recommendations CHOOSING A LOCATION Choosing the right location for your spa requires careful consideration of esthetics and convenience in addition to the care and maintenance that is required over the life of your spa. Planning and preparation are critical, but following a few basic guidelines will ensure a lifetime of enjoyment SITE SELECTION CONSIDERATIONS • • • • • • • Make sure the installation meets your local codes, covenants and restrictions.
Site Preparation, Delivery & Installation Recommendations MANUFACTURER’S RECOMMENDED GENERAL INSTALLATION INSTRUCTIONS It’s very important to follow the manufacturer’s guidelines for site preparation, installation and leveling of your new Dr. Wellness Spa. Failure to follow these instructions may result in structural damage to the spa that is not covered under your warranty.
Site Preparation, Delivery & Installation Recommendations • • • • • • • • SITE PREPARATION FOR INDOOR SPAS If you are placing your spa indoors you should plan well in advance to prevent the delivery and installation issues that may occur when attempting to get the spa indoors.
Site Preparation, Delivery & Installation Recommendations • • • If your spa is shipping from the manufacturing facility, it will arrive in a 53’ common carrier closed box trailer. The carrier is responsible only for curb side delivery to an address that is accessible not removal or placement of your spa. You will need several people to help remove the spa from the truck on the day of delivery.
Electrical Requirements and Recommendations DANGER! Risk of Electrocution All electrical connections must be performed by a qualified licensed electrician in accordance with the National Electric Code (NEC) following state and local electrical codes in effect at the time of the installation. • • • • • • • • • Connecting the spa to an improperly wired circuit will eliminate many of the spa’s built in safety features which may result in fire, electrocution, or other risk of injury.
Electrical Requirements and Recommendations DANGER! Risk of Electrocution • • • • • • spa unless they were built in by the manufacturer. Failure to maintain a safe distance may result in death or serious injury from electrocution if the appliance should fall into the spa. Do not use head phones while using the spa All metal components or accessories that are permanently installed, like handrails, ladders, drains and hardware that are within 5 feet (1.
Electrical Requirements and Recommendations DANGER! Risk of Electrocution Correct wiring of the electrical service box, GFCI box and pack terminal block is required. Your spa requires a 4-wire, 40 or 50 amp (depending on the spa model), 230 volt subfeed in non metallic pipe to the spa equipment compartment. The black and red wires from the electrical box must be connected to the input of the GFCI. The white wire from the electrical box must be connected to the neutral bus.
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Filling your Spa with Water Preparing the Spa for Use Your spa has been tested during the manufacturing process and some water may remain in the plumbing lines after testing leaving spots on the acrylic or cabinet. Wipe the spa and cabinet with a clean soft rag. Do not use household cleaners that contain bleach or ammonia (including most glass cleaners) because they will have an adverse effect on the surfaces and do not mix with chemicals used to maintain water chemistry.
Filling your Spa with Water DANGER! Risk of Electrocution Step by Step Instructions to Fill the Spa with Water 1. 2. 3. 4. 5. 6. 7. Remove the access panel marked “REMOVE THIS PANEL FOR ELECTRICAL”. In most models, this access panel is underneath the top side controls. Remove all of the screws that attach the access panel to the spa frame. Check for obvious signs of damage inside the cabinet including loose wires or broken pipes.
8. 9. Filling your Spa with Water Replace the filter, skimmer basket and weir. Check for leaks inside the spa cabinet, especially at the plumbing unions near pump(s) and heater. Hand tighten unions if necessary. If the spa is leaking and the unions are tight do not turn the GFCI on. Call a technical service associate at 844-894-6659 for assistance and repair before applying power to the spa. 10. If there are no visible leaks inside the cabinet, turn the GFCI “on” 11.
Topside Control Instructions for Spas with 2 Pumps 20 For technical support and assistance, call 844-894-6659 15bp501tp60102
Programming Menu Sequence For technical support and assistance, call 844-894-6659 21
Powering on Your Spa After filling the spa through the filter assembly to the correct level remove the water hose, replace the filter, the filter basket assembly and the filter cover. Turn the GFCI on. Every time the GFCI is powered on, your spa controls run diagnostic tests. During diagnostic testing, a series of messages are displayed on the topside controls. When diagnostic testing is complete, the spa begins priming mode.
Pre-Programmed Factory Settings Your spa will start in Ready Mode The temperature is pre-programmed to 100º F The Duel Temperatures are pre-programmed to a minimum of 80º F and a maximum of 104º F The filtration cycle is pre-programmed to run once each day for 2 hours Initial Temperature Display After briefly displaying the pre-programmed temperature setting, this message will be displayed on your topside controls.
To ensure your safety and for optimal performance, your spa controls will automatically perform maintenance functions and run diagnostic testing. The pump will start automatically on low speed to circulate the water for a few minutes every hour to run a system check. During heating, filtration and diagnostic testing the pump runs on low speed. When the pump starts automatically and operates on low speed to perform these maintenance functions, pressing the pump button will not turn the pump off.
Changing the Programmed Settings and Operating Modes Press the “Temp” button once to enter programming mode. When the display on the topside control is flashing, the spa is in programming mode. In most cases, pressing the light button saves the change. To prevent accidentally changing programmed settings, after pressing one button wait 5 seconds before pressing a different button.
Setting Dual Temperature Ranges 26 For technical support and assistance, call 844-894-6659
Freeze Protection If the water temperature falls to 42º F, the spa will automatically turn on and will run for 4 minutes after the water temperature reaches 46º F to prevent freezing. If your spa is in Sleep Mode when the ambient temperature is 40º F or lower, the water temperature will likely operate in Freeze Protection Mode for extended periods if not continuously. Show and Set the Time-of-Day Setting the time of day is important for determining when filtration cycles and other functions will performed.
Setting the Time of Day Flipping the Display 28 For technical support and assistance, call 844-894-6659
Programming Filtration Cycle Settings Your spa is pre-programmed to filter once each day for 2 hours. When the filtration cycle begins, all pumps will turn on and operate on HIGH SPEED to purge the lines and shut down automatically. When purging is complete, Pump 1 will start on LOW SPEED and will automatically shut down when filtration cycle is complete. During filtration cycles, the water circulates to remove debris and small particulates.
Programming the Filtration Cycle 30 For technical support and assistance, call 844-894-6659
UNDERSTANDING OPERATING MODES Your spa controls are equipped with three operating modes to help you regulate energy consumption and reduce operating costs. How often the spa is used and the ambient temperature will help you determine which mode is best for you. Ready Mode The water is always heater to the programmed temperature setting. “Ready” is displayed on the topside controls.
When your spa is in Rest Mode, the actual water temperature cannot be displayed until Pump 1 is turned on to circulate the water.
Restricting Access To prevent unwanted use or accidental changes to programmed settings, lock the control panel to block use of the topside controls without interrupting the automatic functions. Limited Access Locking the Temperature allows the Jets and other features to be used, but blocks access to other menu items including the programmed temperature setting, “FLIP”, “LOCK,” “INFO” and “FAULT LOG”. To lock the Temperature, press the “Temp” button once.
Restricting Access Unlocking the Controls 34 For technical support and assistance, call 844-894-6659
Setting Preferences Selecting ºF OR ºC To change the water temperature reading from Fahrenheit to Celsius, Press the “Temp” button once. While the display is flashing, press the “Light” button until “PREF” is displayed. Press the “Temp” button. When “F/C” is displayed, press the “Temp” button to toggle between “F” and “C”. Press the “Light” button to set your preference. “PREF” will display on the control allowing you to set the next preference parameter.
Setting Preferences 36 For technical support and assistance, call 844-894-6659
General Messages Too Cold - Freeze Protection A potential freeze condition has been detected and all pumps have been activated. Pumps will stay on for at least 4 minutes after the potential freeze condition has ended. Pumps may turn on and off automatically during freeze protection. Water is too Hot One of the temperature sensors has detected high temperature in the heater chamber and spa functions have been disabled.
Heater Related Messages Reduced Heater Flow There may not be enough water flow away from the heater. DO NOT ENTER THE WATER! Water temperature readings in the heater chamber are too high. Heater will restart in approximately 1 minute. Reduced Heater Flow Not enough flow to carry water away from the heating element and the heater has been disabled.
Reset GFCI When this message appears with another message, the GFCI must be turned off to reset the spa controls. After 10 minutes, turn the GFCI on. Sensor Related Messages Sensor Balance is Poor - Temperature sensors are out of balance by 2 to 3 Degrees. Call 844-894-6659 for assistance. Sensor Balance is Poor Temperature sensors are out of balance and fault has been established for at least 1 hour. Call 844-894-6659 for assistance Sensor A Failure Temperature sensor or sensor circuit (A) has failed.
Miscellaneous Messages No Communication The topside control is not communicating with the spa controls. Call 844-894-6659 for assistance. Pre-Production Software The spa controls is operating with test controls. Call 877-722-8097 for assistance. ºF or ºC replaced by ºT Spa controls are operating in Test Mode. Call 844-894-6659 for assistance. Memory Failure When the spa was powered on the system failed the Program Checksum Test. There is a problem with the firmware. Call 844-894-6659 for assistance.
Memory Failure - Clock Error Call 844-894-6659 for assistance. Configuration Error - Spa will not Power On Call 844-894-6659 for assistance. GFCI Failure - System could not Test/Trip GFCI Take pictures of the GFCI and the main power supply and have them ready to email to technical support. Call 844-894-6659 for assistance. Pump appears to be stuck on Water may be overheating. Pump appears to have been stuck ON when the spa was last powered on DO NOT ENTER THE WATER.
If Reminders are Programmed, These Messages will Appear on a Regular Basis Alternating with Current Water Temperature Check pH and adjust if required. Check sanitizer and adjust if required. Clean or replace the filter if necessary. Test the GFCI. The manufacturer requires installation of a Ground Fault Circuit Interrupter by a qualified, licensed electrician. The GFCI is an extremely important safety device and must be checked on a regular basis to verify its reliability.
Getting to Know Your Spa The Electronic Components The Topside Control is like the keyboard for a computer. Just like pressing “enter” on a keyboard gives your computer the command to visit a specific website, pressing a button on the topside control relays the command to perform a specific action. Temperature, filtration, lighting, energy consumption and jet functions are all controlled with the press of a button on the topside control. Specific functions vary depending upon model you purchased.
Getting to Know Your Spa Plumbing Components The Drain Bib is used to remove the water from the spa. The drain is located near one corner at the base of the spa. Check to be sure the drain bib is closed and no water is draining from it when you fill the spa. DISPOSING OF WATER Because heavily treated water may be harmful to the environment and because some areas are prone to flooding, some communities regulate or restrict the disposal of the water from your spa.
Getting to Know Your Spa The Slice Valves (“T” Stems) allow service without draining the all of the water from the spa. Slice valves or “T” stems are installed in the plumbing lines near the pump(s) Pushing the “T” stem down creates a seal between the “T” stems. When service is complete, the “T” stems are raised and locked in the up position. Slice valves must be locked in the “up” position before power is applied to the spa.
Getting to Know Your Spa by technical service at 844-894-6659. You should avoid contact with the suction drain covers when the GFCI is powered “on”. The Diverter Valve is a large rotating dial on top of the acrylic surface that controls the flow of water in seating areas serviced by the same pump. When the diverter valve is positioned in the center, water flow will be spread evenly throughout each seat sharing that pump.
Maintaining Water Quality The Importance of Good Water Chemistry For your health and safety, it is imperative to have clean, clear, water. Water maintenance will vary depending on many things like the base water quality, how often the spa is used and how many people use the spa. Remember, when it comes to water chemistry, filtration is not the same as sanitation. Following a regular schedule will help you achieve and maintain good water chemistry.
Maintaining Water Quality Common Sense Water Chemistry Without chemicals, the warm water in your spa is the perfect environment for germs, bacteria and other living organisms. Chemicals added to your spa water are utilized as they destroy the bacteria from dead skin cells, sweat and other bodily fluids. Routine addition of sanitizers kept at constant levels keep your water clean and safe to use. Maintaining water chemistry is different in every spa and for every spa user.
Maintaining Water Quality Ozone Generators Your spa may have come with an ozone generator which will help reduce dissolved solids and increase oxygen in the water, but it will not sanitize the water without chemicals. You must use a sanitizer in tandem with the ozone generator. The ozone generator is designed to make chemicals more efficient and maintaining good water chemistry easier. Chlorine Generators Your spa may have come with an optional salt system, also known as a chlorine generator.
Maintaining Water Quality as “soft” water) is not recommended. It is highly corrosive to the components and can stain the acrylic surface. If the CH is too high (commonly known as “hard”water), formation of scale on the spa and the components can result. CH can be decreased by using a mixture of 75% “hard” water and 25% “soft” water; this will usually yield a reading of the correct range.
Maintaining Water Quality WARNING! Risk of Chemical Reaction and Noxious Fumes Handle Spa Chemicals with Care Never pre mix dry chemicals Always follow instructions on the label High levels of sanitizer can cause discomfort to eyes, lungs and skin. Never enter the spa if chemical levels exceed the recommendations. Adding Chemicals The water temperature must be at least 80ºF before adding chemicals to prevent damage to the acrylic surface. Always wear safety goggles and gloves to prevent injury.
Maintaining Water Quality Warning! Risk of Chemical Reaction and Noxious Fumes During the decontamination process, excessive chemical vapors are produced. Wear gloves and a protective mask during the decontamination process. Keep children and pets away from the spa. Remove the spa cover, all pillows and cover the plastic valves to protect them. If your spa is indoors, open the windows and doors. Use a fan to circulate the air and force the vapors out of the room.
Maintaining Water Quality Filter Care and Replacement The filter catches debris that is too small for the filter basket, like hair, lotion and body oil. A dirty filter means dirty water. Filters are made of compressed fibers that decompress over time. After the fibers break down and become saturated with dirt and oil allowing contaminants and debris to enter the spa, causing unnecessary strain on the pumps and damaging the components.
Maintaining Water Quality Handling Spa Chemicals • • • • • • • • • • • • • • • Wash your hands after handling chemicals In case of accidental contact, follow the emergency advice on the product label. If a doctor is needed, take chemical containers with you to the hospital so the substances can be identified. Clean up spilled chemicals immediately using water from a water hose. Saturate the surrounding area thoroughly, especially areas used by children and pets to ensure safety.
Maintaining Water Quality TROUBLESHOOTING WATER CHEMISTRY Problem Problem Could be Caused By Could be Caused By Could be Solved By Could be Solved By Water Will Not Balance Well, Untreated Municipal or Softened Water Seek Local Professional Assistance. The manufacturer does not recommend filling the spa with well, untreated or softened water.
Maintaining Water Quality TROUBLESHOOTING WATER CHEMISTRY Problem Could be Caused By Could be Solved By Smells Musty Bacteria Growth Add Shock. If the problem persists, perform Spa Decontamination Ring Around Spa Build Up of Oil & Dirt Wipe surface with cloth, drain and refill spa. Algae High pH Add pH Reducer Low Sanitizer Level Add Shock & Sanitizer Improper Sanitation Test Water.
General Care and Maintenance Your Dr. Wellness spa was manufactured with the highest quality of materials and care available in the spa industry making sure you spend more time enjoying your spa than you do taking care of it. Just as a healthy body requires an occasional check up, a healthy spa requires some maintenance and attention. Developing a regular routine of care ensures your spa’s health and your peace of mind.
General Care and Maintenance vinegar overnight. Rinse with warm water. Stubborn dirt on the white part of the jet body can be removed with a soft bristle brush. Do not use steel wool or a wire brush. You should clean your jets each time you drain your spa. If the white jet body on the back of the jet is damaged it should be replaced. Replacement jets are available by calling a technical support representative at 844-8946659.
General Care and Maintenance a soft sponge 3 or 4 times a year. Allow to dry and wipe with an oil free, non-alcohol based vinyl protector. Many vinyl protectors are oil based and should be avoided. Using oil based products will adversely affect water clarity and chemistry which can be difficult to correct. Using alcohol or chlorine based cleaning products will cause the stitching to deteriorate and damage the UV inhibitors built into the vinyl.
SPA TROUBLESHOOTING GUIDE THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES. If you do not see the solution to your problem , please call a technical support associate at 844-894-6659 for assistance. When making repairs to your spa, you should always manually turn the GFCI “off” to eliminate risk of shock. Problem May be Caused By Might Be Solved By LED Display is blank Power is off or fuse is blown Reset GFCI and Main Service.
SPA TROUBLESHOOTING GUIDE THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES. If you do not see the solution to your problem , please call a technical support associate at 844-894-6659 for assistance. When making repairs to your spa, you should always manually turn the GFCI “off” to eliminate risk of shock.
SPA TROUBLESHOOTING GUIDE THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES. If you do not see the solution to your problem , please call a technical support associate at 844-894-6659 for assistance. When making repairs to your spa, you should always manually turn the GFCI “off” to eliminate risk of shock.
Manufacturer’s Limited Warranty Spa Warranty Policies and Procedures Important Notice: The following are not actual warranties, but detailed descriptions of our warranty policies and procedures. Certain exclusions and disclaimers may apply to these descriptions. Be sure you read and understand the spa warranty. These policies and procedures are subject to change at any time and without notice. Throughout this document, Dr. Wellness Spas shall be referred to as the “MANUFACTURER”.
Manufacturer’s Limited Warranty 3. Upon receipt of all of the requested information, Dr. Wellness Spas will evaluate it and decide how the claim will be resolved. Repair or replacement is at the MANUFACTURER’S discretion. In all situations, a repair is considered the appropriate course of action. If the spa cannot be repaired in the field and must be returned to the factory, approval must be obtained from Dr. Wellness Spas.
Manufacturer’s Limited Warranty customer. In all cases, pictures of the affected area and foundation of the spa must be provided before any decisions to repair or replace will be made. In the unlikely event a spa is replaced, all warranties (including but not limited to shell, acrylic, equipment and plumbing) date back to the original date of purchase. If it is determined that the shell is to be replaced, the same conditions and terms as outlined in the shell warranty section apply.
Manufacturer’s Limited Warranty Components Warranty The components may be defined as the electrical items (i.e, pumps, equipment packs, heaters, topside, etc.) The MANUFACTURER warrants all components to be free from defect in material and workmanship for two (2) years. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY.
Manufacturer’s Limited Warranty Components and Plumbing Warranty Procedures DR. WELLNESS SPAS AND YOUR LOCAL DEALER WILL WORK WITH YOU TO MAKE THE PROCESS AS EASY AS POSSIBLE. TO ENSURE FAST & EFFICIENT PROCESSING OF COMPONENTS AND PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS: 1. Your local dealer & Dr. Wellness Spas must determine whether or not damage is due to manufacturer’s defect. If the damage is due to manufacturer’s defect, the MANUFACTURER will warrant the defective part during the warranty period.
Manufacturer’s Limited Warranty Items Not Covered Under the Warranty The following is a general overview of non-warranty items and work. This is NOT an all-inclusive list.
Manufacturer’s Limited Warranty Disclaimer Your sole and exclusive remedy and the Manufacturer’s entire liability, if any, is limited to repair or replacement of the defective part, at the manufacturer’s discretion, in accordance with the terms of this limited warranty. There are no additional warranties, express or implied, which extend beyond the terms of this written warranty. Dr. Wellness Spas makes no warranty of merchantability of the goods or the fitness of goods for a particular purpose.
