Use and Care Manual

13
Troubleshooting
Problem Possible Cause Solution
The fireplace does
not operate.
The power light is ON but
the flame effect is not
visible.
There is excessive noise
when the heater is
operating.
The heater is not
operating.
□ The fireplace is not plugged in.
□ A circuit breaker is tripped or a fuse
blown.
□ The ON/OFF switch is defective.
□ There is loose wiring.
□ The fireplace is not operating
correctly.
□ LED strip is not functioning.
□ Loose wiring
□ Dirty or clogged blower.
□
□ The heater assembly is defective.
□ Incorrect operation.
□ The heater switch is defective.
□ The heater assembly is defective.
□ There is loose wiring.
□ The vents are dirty or clogged.
□ Make sure the fireplace is plugged in
to a standard 120V outlet.
□ Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
□ Call customer service.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Refer to Maintenance of Motors in Care and
Maintenance.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Call customer service.
□ Unplug the unit. Clear the vent area of
dust and debris. Wait ten minutes, plug
the unit in again and turn on the heater.
If you have any questions regarding the product, please call Home Depot Customer Service, 1-800-986-3460, 8 a.m. – 6 p.m. EST,
Monday – Friday.
HOMEDEPOT.COM/HDC
Please contact 1-800-986-3460 for further assistance.
The power light is ON but
the ember bed flame is not
flickering.
□ LED strip is not functioning.
□ Loose wiring.
There is excessive noise
when the flame is ON but
the heater is OFF.
Error code “EC” on the LCD
control panel.
□ The thermostat is
disconnected.
□ Unplug the unit for 10 minutes, then plug back in
for normal operation in accordance with the Use
and Care Guide.
□ The rotating flame reflector shaft
rubbing against the housing.
□ The flame reflector shaft motor is
defective.
□ Open the back of the firebox and reposition the flame
reflector shaft. Turn off the unit prior to servicing.
□ Call customer service.
□ Call customer service.
□ Call customer service.