Installation Guide

13
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance
Troubleshooting
Problem Possible Cause Solution
The replace does
not operate.
The power light is ON but
the ame effect is not
visible.
There is excessive noise
when the heater is
operating.
The heater is not
operating.
□ The replace is not plugged in.
□ A circuit breaker is tripped or a
fuse blown.
□ The ON/OFF switch is defective.
□ There is loose wiring.
□ The replace is not operating
correctly.
□ LED strip is not functioning.
□ There is loose wiring.
□ The blower is dirty or clogged.
□ The heater assembly is defective.
□ The heater is not operating
correctly.
□ The heater switch is defective.
□ The heater assembly is defective.
□ There is loose wiring.
□ The vents are dirty or clogged.
□ Make sure the replace is plugged in
to a standard 120V outlet.
□ Check additional appliances on the
circuit; ideally the replace should be
on a dedicated 15-amp circuit.
□ Call customer service.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Refer to Maintenance of Motors in the Care and
Maintenance section of the rebox manual.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Call customer service.
□ Unplug the unit. Clear the vent area
of dust and debris. Wait ten minutes,
plug the unit in again and turn on the
heater.
If you have any questions regarding the product, please call Home Depot Customer Service, 1-800-986-3460, 8 a.m. – 7 p.m. EST,
Monday – Friday, 9 a.m. - 6 p.m., EST, Saturday.
The power light is ON but
the ember bed ame is not
ickering.
□ LED strip is not functioning.
□ There is loose wiring.
There is excessive noise
when the ame is ON but
the heater is OFF.
□ The rotating ame reector shaft is
rubbing against the housing.
□ The ame reector shaft motor is
defective.
□ Open the back of the rebox and reposition the ame
reector shaft. Turn off the unit prior to servicing.
□ Call customer service.
□ Call customer service.
□ Call customer service.