Installation Guide

17
There is no power. The unit or lights
do not turn on.
Unit is not plugged into a standard
120-volt outlet.
The main power button on the control
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Verify unit is plugged into a standard
120-volt outlet.
Verify the main power button on the control
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Power is on but logs/ember bed do
not glow.
Remove back panel and make certain
there are no loose connections or broken
LED lights. Contact the customer service
department if broken light strips are
found.
Logs/ember bed glows but flame
effect does work.
The spinner rod is not correctly attached
to the spinner motor and rotating properly.
The spinner motor is not on and functioning
correctly.
Remove back panel and make certain
the spinner rod is correctly attached to
the spinner motor and is rotating
properly. Contact customer service if
issues are found.
Remove the back panel and verify the
spinner motor is on and functioning.
Contact customer service if issues are
found.
Logs/ember bed glows and flame
effect works, but heater does not
blow warm air.
The heat button has not been pressed
on either the remote control or the
control panel.
Verify the heat button has been pressed
either on the remote control or the control
panel.
If the heat button has been pressed and the
heater still does not blow warm air, turn the
unit off and unplug the fireplace from the
power outlet for a few minutes. After a few
minutes, plug the unit back into the power
outlet and operate as normal.
If you have any questions regarding the product, please call Home Decorators Collection Customer Service, 1-800-986-3460,
8 a.m. -7 p.m. EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday.
There are broken LED light strips
or loose connections.
Please contact 1-800-986-3460 for further assistance
HOMEDEPOT.COM/HOMEDECORATORS
Possible Cause Solution
Problem
Troubleshooting