Use and Care Manual

10
Troubleshooting
Problem Solution
Cannot adjust the temperature. □ To adjust temperature, turn on the Heater, then press the Heater button to
enter Temperature Adjustment Mode. The LED display will start to flash, then
press the Heater button repeatedly until you reach your desired temperature
setting. (See "Using the Heater Control" in the OPERATION section of this Guide
for more details).
Cannot turn off the heater using the Heater Button. □ Press the heater button repeatedly until "OF" is shown in the Control Panel
display . This indicates the heater is "OFF". In this mode the flames remain on
but the heater is not engaged. (See "Using the Heater Control" in the
OPERATION section of this Guide for more details).
Fireplace stopped heating. There are flames, but the
heater automatically keeps shutting itself off after a
few minutes.
□ Set fireplace to a higher temperature or "always on".
□ Turn on the Heater, then press the Heater button to enter Temperature
Adjustment Mode. The LED display will start to flash, then press the Heater
button repeatedly until you reach your desired temperature setting. (See "Using
the Heater Control" in the OPERATION section of this Guide for more details).
□ NOTE: your heater thermostat default temperature setting is 82 degrees
Fahrenheit. If your room temperature is above 82 degrees, your heater will shut
itself off, unless you adjust your heater thermostat to “always on”.
□ Note that temperature around fireplace may be a few degrees higher than
other areas in the room.
No heat, and no way to power off the unit. Only the
Flame button works properly. The control panel
display shows “00” when the Power, Timer, or
Heater button is pressed.
□ Fireplace is in Demo Mode.
□ To deactivate Demo Mode, press and hold the Timer button for at least 10
seconds until the display shows “L4”.
Remote control is not working.
□ Change the remote batteries.
□ Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure.
□ Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
□ Stand closer to your fireplace.
□ Remove objects that may block your remote control’s ability to communicate
with your fireplace.
No heat, and pressing the Heater button causes the
logs to flash several times.
□ Your heater has been locked (disabled for child safety mode).
□ To unlock, turn on the main power, then press and hold the Heater button for at
least 10 seconds, until you see the logs starting to flash several times. The
heater will now be unlocked and can be turned ON using normal operation of
the Heater button.
The unit does not turn on. □ Check that the unit is fully plugged into a standard 120V outlet.
□ Press the Power button on the control panel.
Using the fireplace with the heater ON causes a trip
in my power circuit.
□
Unplug other appliances from the same circuit and same outlet as t
he fireplace.
Do not overload the circuit.
□ Connect the fireplace to a properly grounded outlets with thicker cord.
□ Replace with a qualified fuse-box with a heavy load.
The display unit on the control panel shows error
code “EE”.
□ Your thermistor sensor is loose or cut off.
□ Do not return to store.
□ Please email us or call our Toll Free # for a replacement Insert.
The Heater automatically shut off, and pressing the
Heater button causes no actions. Other control
buttons are working, but the control panel displays
“88” and the function indicator is flashing quickly.
□ The fireplace shut itself off as a safety protocol to prevent overheating (it is in
alarm mode).
□ Make sure that no objects are blocking the air vents on the front, top, or back
of your fireplace.
□ To reset the fireplace, unplug the unit from the wall outlet for 5 minutes, and
let it cool down. After 5 minutes plug the unit back into the wall outlet, and
operate as normal.