Warranty

Warranty Code: BW HOME DECORATORS COLLECTION Revision: 0
Document ID: Effective: 8/15/2013
Page 2
Bamboo Flooring
Limited Wear Warranty
This flooring comes with Limited Residential or Commercial Wear Warranty and Lifetime Structural Integrity Warranty.
The limited warranties apply to original purchaser of the flooring and are not transferrable.
Manufacturer warrants the flooring in their original manufactured condition to be free from defects in material and
workmanship including milling, assembly, and dimension and grading. When installed, cared, maintained and placed in
service conditions according to manufacturer’s instructions, it will not wear through the finish layer.
Limited Lifetime Structural Integrity Warranty
Engineered bamboo flooring carries additional Limited Lifetime Structural Integrity Warranty. Manufacturer warrants
the flooring will not delaminate if it is installed, cared, maintained and placed in service conditions according to
manufacturer’s instructions.
Definitions:
1. “Residential use” means that the original purchaser owns and resides in the home where the product was installed.
2. “Commercial use” means that the conditions and foot traffic exemplified by these locales: Dining places(excluding wet
area), doctor/dental offices, nursing home common areas, lounge (excluding service area), interior entryways, elevators,
office conference rooms, hospitality rooms, vending areas, art galleries, banks, bookstores, boutiques, office waiting
area, gift shops, hotel rooms, jewelry stores, professional offices, photography studios, styling salons. “Heavy
commercial use” as exemplified by these locales: Airport terminals, bars, department store aisles, industrial floors,
supermarket aisles are not covered under this warranty.
3. “Lifetime” means that the warranty applies for as long as the original purchaser owns and resides in the home where
the product was installed.
4. “Finish wear through” is defined as “complete finish removal affecting at least 10% of a total floor installation project”
due to normal foot traffic.
Bamboo is a natural product with inherent natural characteristics which include: variations in color, tone, graining,
mineral streaks, small knots, or pin worm holes. They are sensitive to light exposure. Depending on the degree of
sensitivity, it will appear darker or lighter over time. Manufacturer does not warrant against naturally occurring
variations or appearance changes in the planks. Any sample, photos or models is for demonstrative purposes only and
they do not create a warranty of any kind that the goods you purchased shall conform thereto. Manufacturer does not
warrant against variations between samples, photos or models and the installed flooring.
This warranty is subject to the following conditions:
 The flooring must be installed properly in accordance with the manufacturer’s installation instructions and for its
intended purpose as flooring.
 Uses other than its intended purpose are not covered by the warranty. Such uses include, but not limited to,
installation on the ceilings, walls, boats, airplane, and motor vehicles.
 Installation requirements include, but not limited to, subfloor moisture content limits, flatness, soundness and
stability, product acclimation.
 The flooring must be used indoors in dry, climate-controlled areas. This limited warranty does not apply if it is used
outdoors or otherwise exposed to uncontrolled climate conditions.
 The flooring must be maintained in accordance with the included care and maintenance instructions.