Use and Care Manual
Daily Maintenance
1. Sweep, dust mop, or vacuum your floor regularly to remove any particles that could cause abrasion or scratch your
floor. CAUTION: Vacuums with a beater bar or power rotary brush head can damage a floor and should never be used.
2. Use a damp mop to remove spots and soil. Apply appropriate cleaning solution to the cleaning cloth / mop. Do NOT apply
directly to the floor.
• For lightly soiled area, clean with distilled water.
HINT: For best results, clean the floor in the same direction of the planks. When the cleaning cloth/mop becomes soiled,
rinse or replace it with a clean one. Following up with a clean, dry cloth will remove residual streak marks and spots.
3. Do NOT leave any amount of liquids (water, juice, soft drinks, spills, etc.) on the floor. Clean any wet spots
immediately.
4. Do NOT use a steam cleaner.
5. Do NOT use a wet mop or douse floor with water or liquid cleaners. Liquid can seep between the cracks and cause
moisture damage.
6. Do NOT use any cleaning agents containing wax, oil or polish. Left over residue will form a dull film.
7. Do NOT use steel wool or scouring powder which will scratch the floor.
Cleaning with Store
Brought Product
If you choose to use a store-bought product, test the product in a non-conspicuous area (i.e., closet, corner, or scrap
pieces) for potential adverse side effects.
Preventive
Maintenance
• When rolling heavy furniture or appliances across the installed floor, a protective sheet and/or plywood may be
needed to help from scratches and or debris.
• Place protective pads beneath furniture legs and other heavy objects.
• Do not use rubber backed rugs.
• Minimize abrasive material and dirt by placing mats on both sides of exterior doors and by using area rugs in high- traffic
areas.
• Rearrange furniture and rugs periodically to avoid uneven color and shade changes from light exposure.
• Avoid exposure to extreme sunlight. It’s recommended closing your window blinds or drapes during times of heavy
sunlight.
• Use protective mats beneath rolling chairs.
• Keep furniture casters clean.
• Use soft non-rubber wheels for office chairs.
• Keep pets’ nails trimmed.
• Remove shoes with cleats, spikes or exceptionally pointy heels before walking on the floor.
Climate Maintenance
• Care should be taken to control humidity levels within the 40% - 55% range. Flooring, especially hardwood and
bamboo, dimensions will be affected by varying levels of humidity.
• Dry Climates: A humidifier is recommended to maintain humidity levels. Wood stoves and electric heat tend to create
very dry conditions during the winter months this also will cause shrinkage in flooring.
• Humid, Wet Climates: By using an air conditioner, heater, or dehumidifier proper humidity levels can be maintained to
prevent excessive expansion due to high moisture content.
Floor Repair
• Very light and small surface scratches can be repaired with a staining “touch up” pen of the appropriate color.
• Slightly deeper scratches can be repaired by means of colored putty and or stains. Fill the scratches with
the putty. Level with putty knife. Wipe off excess putty.
• Very deep scratches may require the replacement of the planks.
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Please contact 1-800-986-3460 for further assistance