Warranty

Title: Warranty Bamboo Revision: 2

Document ID: 149 Effective: 9-27-2018

Bamboo Flooring

Limited Wear Warranty

Effective Date: 9-27-2018

This Home Legend, LLC flooring comes with Limited Residential or Commercial Wear Warranty. The limited warranties

apply to original purchaser of the flooring and are not transferrable. Specific site application and duration of each warranty

is found in the marketing or sales literatures.

Home Legend LLC warrants the flooring in their original manufactured condition to be free from defects in material and

workmanship including milling, assembly, dimension and grading. When installed, cared, maintained and placed in service

conditions according to manufacturer’s instructions, it will not wear through the finish layer.

Limited Lifetime Structural Integrity Warranty

Engineered bamboo flooring carries additional Limited Lifetime Structural Integrity Warranty. Home Legend LLC warrants

“the cohesion between the composites or layers of the product” will remain intact when installed, cared, maintained and

placed in service conditions according to manufacturer’s instructions during service life of the product.

Definitions:

1. “Residential use” means that the original purchaser owns and resides in the home where the product was installed.

2. “Commercial use” means user other than above defined Residential use.

3. “Lifetime” means that the warranty applies for as long as the original purchaser owns and resides in the home

where the product was installed.

4. “Finish wear through” is defined as “complete finish removal affecting at least 10% of a total floor installation

project” due to normal foot traffic.

Bamboo is a natural product with inherent natural characteristics which include: variations in color, tone, graining, mineral

streaks, small knots, or pin worm holes. They are sensitive to light exposure. Depending on the degree of sensitivity, it

will appear darker or lighter over time. Home Legend, LLC does not warrant against naturally occurring variations or

appearance changes in the planks. Any sample, photos or models is for demonstrative purposes only and they do not

create a warranty of any kind that the goods you purchased shall conform thereto. Home Legend, LLC does not warrant

against variations between samples, photos or models and the installed flooring.

This warranty is subject to the following conditions:

• The flooring must be installed properly in accordance with the manufacturer’s installation instructions and for its

intended purpose as flooring.

• Uses other than its intended purpose are not covered by the warranty. Such uses include, but not limited to,

installation on the ceilings, walls, boats, airplane, motor vehicles.

• Installation requirements include, but not limited to, subfloor moisture content limits, flatness, soundness and

stability, product acclimation.

• The flooring must be used indoors in dry, climate-controlled areas. This limited warranty does not apply if it is used

outdoors or otherwise exposed to uncontrolled climate conditions.

• The flooring must be maintained in accordance with the included care and maintenance instructions.

• This limited warranty applies only to defects which were not visible before or during installation of the flooring. If

there is a visible defect in the flooring material, the flooring material should not be installed, and should instead be

returned as defective material.

Exclusions from warranty coverage:

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Title: Warranty Bamboo Document ID: 149 Revision: 2 Effective: 9-27-2018 Bamboo Flooring Limited Wear Warranty Effective Date: 9-27-2018 This Home Legend, LLC flooring comes with Limited Residential or Commercial Wear Warranty. The limited warranties apply to original purchaser of the flooring and are not transferrable. Specific site application and duration of each warranty is found in the marketing or sales literatures.
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• • • • • • • • • • • • • • • Damages resulting from improper or inadequate maintenance or accidents, such as damage caused by scratching, impact or cutting. Damages resulting from the use of a steam cleaner, jet mop, spray mop, or similar wet mop. Gloss or sheen reduction or discoloration resulting from heat, sunlight or artificial light. Damages resulting from improper installation or construction. Damages resulting from abuse; such as, moving appliances across the floor without adequate protection.
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Any claim which is covered under the Home Legend, LLC., Limited Warranty must be submitted to us through your retailer who will file a claim on your behalf. You will be required to provide the following information: your name, address, contact information, purchase order information, and receipt showing proof of the Home Legend, LLC., flooring purchased. The product is warranted against manufacturing defects for one year from purchase date.