Warranty

TERMS & CONDITIONS / Warranty & Care

Homefires™ offers a limited one year warranty from the date of invoice against

manufacturing defects for their rugs only. If upon receipt of a rug, a manufacturing

defect has been identified, Homefires™ will replace the damaged rug at no charge.

However, all handmade rugs are unique by nature. Slight variances in color and

design are common and should be expected. In addition, some situations occur over

time and could affect your rug’s appearance that is normal and not covered under

warranty. This includes but not limited to the following:

 Roll marks caused by rolling the rug for shipment are normal and will

disappear with routine vacuuming.

 Shedding and pilling is normal for new rugs, especially those with cut piles.

This will decrease with routine vacuuming.

 Highlights or shadows that may appear on the rug are caused by the reversal

or bending of carpet fibers so that light is either absorbed or reflected from

the surface.

 Occasional sprouting, pills or loss of single tufts of fiber is normal. Simply trim

the tuft with sharp shears and vacuum.

 Ridges or rows may develop in high-traffic areas.

 Excluding Indoor/Outdoor products, prolonged exposure to sunlight,

humidity, heat or certain atmospheric gases may cause color changes.

 Rugs recently removed from a bag may have slight odor. This will dissipate in a

few days. Placing the rug in direct sunlight for 24 hours will aid in the

dissipation.

Routine care and cleaning are vital to maintaining the long-term durability and

appearance of your rug. For maximum appearance retention, rotate your rugs every

3-6 months. Keep your rug out of direct sunlight as much as possible. With the

exception of our Indoor/Outdoor products that have been UV protected, rugs in

direct sunlight will fade over time. All Homefires™ rugs can be cleaned by first

scraping off any food or debris with a dull instrument or brush. Mix a very small

amount of dish soap with a cup of cold water. With a clean sponge and your soap

mixture, gently remove the remainder of the stain. Rinse the area thoroughly to

remove as much of the soap mixture as possible. Soap residue left on the rug will

attract dirt in the future. Once rinsed thoroughly, blot the area with a dry cotton

towel or white paper towel and allow to dry thoroughly before walking on that area.

However, for best results, professional cleaning is always recommended.

 Synthetic fiber rugs made from materials such as Polyester or Polypropylene

can be cleaned with common Rug Cleaners to remove stains and/or grease.

 Rugs manufactured to be Indoor/Outdoor can accept a periodic over-all

cleaning by spraying a mixture of soap and water over the entire rug and then

thoroughly rinsing with a garden hose.

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TERMS & CONDITIONS / Warranty & Care Homefires™ offers a limited one year warranty from the date of invoice against manufacturing defects for their rugs only. If upon receipt of a rug, a manufacturing defect has been identified, Homefires™ will replace the damaged rug at no charge. However, all handmade rugs are unique by nature. Slight variances in color and design are common and should be expected.
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  Defective Merchandise: While Homefires™ has a strict quality control process in place, it is possible that from time to time, manufacturing defects do occur. In those instances, returns are accepted with no re-stocking fee. The return shipping fee is waived provided proper return authorization has been issued and applied to each return. Email to qsorders@homefiresrugs.com to request a Return Authorization.