operation manual

37
Troubleshooting
If the 3 minutes have expired, disconnect and re-
connect the mains voltage to start the teach-in
mode again.
• Your device will automatically appear in the
Homematic IP app.
• To confirm, please enter the last four digits of
the device number (SGTIN) in your app or scan
the QR code. Therefore, please see the sticker
supplied or attached to the device.
• Please wait until teach-in is completed.
• If teaching-in was successful, the LED lights up
green. The device is now ready for use.
• If the LED lights up red, please try again.
• Select the desired solution for your device.
• In the app, give the device a name and allocate
it to a room.
6 Troubleshooting
6.1 Command not confirmed
If at least one receiver does not confirm a command, the
device LED lights up red at the end of the failed trans-
mission process. The failed transmission may be caused
by radio interference (see „8 General information about
radio operation“ on page 41). This may be caused be
the following: