User's Manual

50 HP DreamScreen User Guide
Frequently Asked Questions
Question Answer
How far away can I use the
remote control?
Up to 2.44m (8 ft.)
Why can’t I display some of my
Photos?
Some photo/image file formats or resolutions are not
supported. Please refer to the specifications.
JPEG support up to 4K x 4K resolution, TIFF (4K x4K if JPEG
content), PNG (1K x 1K), BMP (1K x 1K)
Why can’t I play some of my
music tracks?
Some music file formats are not supported. Please refer to
the specifications.
Why can’t I play some of my
video clips?
Some video file formats are not supported. Please refer to the
specifications.
Can I delete photos from
external memory cards, flash
drives, or connected PC?
No. You cannot use the HP DreamScreen to delete photos,
videos, or music from any external source.
Can I delete photos from
internal memory?
Yes. You can delete photos, videos, and music from internal
memory.
How can I switch to the internal
memory?
Remove all external memory cards and USB flash drives. The
HP DreamScreen will automatically switch to internal
memory.
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
Yes. Visit http://www.hp.com for more details.
How can I find the latest
information/FAQs about my
HP DreamScreen?
Visit http://www.hp.com for more details and the latest
information.
How can I get customer
support from a live person over
the phone?
The HP customer support phone number is:
1-800-474-6836 (800-HP-Invent)