User's Manual

42 HP DreamScreen User Guide
Troubleshooting
Remote control does not work or works erratically
The most likely cause of this is a weak battery. Replace the battery.
Cannot establish a wireless connection
Incorrectly setting the following parameters can cause this problem:
 SSID - This is the network name (also known as the server set identifier, or SSID). Check
for correct spelling. The SSID is case sensitive. If the router is set to broadcast the SSID,
it will be scanned automatically during setup for the wireless network, but it might not be
broadcast for security reasons.
 Security - The security type used by the router. The choices are: None, WEP (OPEN),
WEP (SHARED), WPA-PSK (TKIP), WPA-PSK (AES), WPA2-PSK (TKIP), and WPA2-PSK
(AES). You need to match the security type during your wireless network setup with the
security type used in your router configuration for wireless connections.
 Password - The password for WEP and WPA security types is a key that is generated by
a passphrase that is entered when the router is configured. The key is what you need to
enter in the password field.
 MAC address - This is the Media Access Control (MAC) address, an address that is
unique to every network card. If your router is configured to connect explicitly to wireless
cards on a list, you must add the MAC address of HP DreamScreen to the list on your
router. Once you make a wireless connection, you should be able to view the MAC
addresses of all devices connected to your router. The MAC address of the HP
DreamScreen wireless network card is displayed by default when you select Setup from
the main menu and then, Network Setup. Then click OK.
To adjust your router’s configuration, see the configuration instructions that came with your
router.
Correcting network streaming problems
If the HP DreamSereen is connected to your home network, but it still cannot stream content
from your computer, try the following solutions:
1 Finding the IP addresses of the HP DreamScreen and the computer
Follow the instructions below to find the IP address of your HP DreamScreen:
a Make sure the HP DreamScreen is connected to the network and can access the
Internet.
b Use the navigation controls to select Setup, and press OK. The Settings menu
opens.
c Press
 or  to select Network, and then press OK. The Network Summary
screen opens. You can see the IP information of your HP DreamScreen.
d Find the IP address of the computer that you are using as a media server. From a
command line, enter ipconfig -all
Both the computer and HP DreamScreen must have the same Gateway address. If
not, this is probably the problem. Change the gateway address to the same
address for all devices that you want to share on the network.