Lateral File Instructions
Table Of Contents
- There are three areas to look at first when solving problems with lateral files. Those areas are Leveling, Locking, and Loading. About 95% of all lateral file issues are related to leveling. We will cover some of the most common issues that occur with th
- LEVELING- TROUBLESHOOTING GUIDE
- LOCKING- TROUBLESHOOTING GUIDE
- LOADING- TROUBLESHOOTING GUIDE
- DRAWER REMOVAL
Lateral Troubleshooting Guide
QUESTIONS & ANSWER
S
Files & Storage
PROBLEM: Cannot get the unit unlocked
1. Especially in new units, check to see if the number stamped on the side of the key
matches the number stamped in the face of the lock. I they do not match, please
contact your purchasing dealer.
2. In the event of an emergency, use the unlocking method described above or
contact Hon Customer Service at 800-336-8398.
PROBLEM: The lock spins when the key is turned
1. The cam follower is missing from the back of the cam lock causing disengagement
of the actuator rod. This is a white plastic clip that resembles a tuning fork.
2. If this clip is missing or broken, contact your purchasing dealer.
3. In the event of an emergency, use the unlocking method described above or
contact Hon Customer Service at 800-336-8398.
LOADING- TROUBLESHOOTING GUIDE
PROBLEM: The drawer grinds when opening
1. Check to see if the black lock bar boot is missing. This a small black square
located between the drawer side and lateral case.
2. If this boot is missing, contact your purchasing dealer.
3. The drawer being over loaded could also cause this problem. Unload the drawer to
decrease the weight in the drawer.
4. In the event of an emergency, use the unlocking method described above or
contact Hon Customer Service at 800-336-8398.
Created: 10/24/03 Lateral File- Troubleshooting Guide The HON Company
Rev 1.0 PAGE 3 OF 8 800.336.8398 / www.hon.com