Operation Manual

14. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All
Honda warranty details are explained in the Distributor’s Limited
Warranty.
Warranty service is available at any dealership displaying the Honda Power
Equipment Engines sign. To locate dealers in your area, look in the yellow
pages of your telephone directory under Gasoline Engines, Garden & Lawn
Equipment & Supplies, Lawn Mowers, etc.
IEngines 1
Normally, any problem concerning the engine will be handled by the
dealer’s service department. If you have a warranty problem that has not
been handled to your satisfaction, we suggest you take the following
action:
l Discuss your problem with a member of dealership management. Often
complaints can be quickly resolved at that level. If the problem has
already been reviewed with the Service Manager, contact the owner of
the dea,lership or the General Manager.
l If your problem still has not been resolved to your satisfaction, contact:
American Honda Motor Co., Inc.
P.O. Box 100021
Duluth, Georgia 301361942 1
Telephone: [phone]
We still need the following information in order to assist you:
- Your name, address, and telephone number
- Engine model and serial number
- Date of purchase
- Dealer name and address
- Product or equipment in which the engine is installed.
- Nature of the problem
After reviewing all the facts involved, you will be advised of what action
can be taken. Please bear in mind that your problem will likely be resolved
at the dealership, using the dealer’s facilities, equipment, and personnel,
so it is very important that your initial contact be with the dealer.
Your purchase of a Honda engine is greatly appreciated by both your
dealer and American Honda Motor Co., Inc. We want to assist you in every
way possible to assure your complete satisfaction with your purchase.
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