Owner's Manual
Frequently Asked Questions
Will
the
T5
Wi-
Fi
thermostat still work
if
Wi-Fi
connection
is
lost?
Yes,
the
temperature
can be adjusted
directly
at
the
thermostat.
However,
some
features,
including
geofencing, are
managed
only
through
the
Honeywell
Home
app
and
will
not
function
while
the
connection
is down. The
thermostat
will
automatically
reconnect
to
Wi-Fi once
the
network
is restored.
The
T5
Wi
-Fi
thermostat
is
not
finding
the
in
home
Wi- Fi network.
thermostat
operates in
the
2.4GHz range.
That
may
be
why
the
thermostat
does
not
see
the
network
but
the
smartphone,
which
operates in
both
the
2.4
and
5.0
GHz range, sees
the
network.
Most
routers
will
broadcast
two
networks,
one
SSI
Don
the
5.0 GHz radio
and
one
SSI
Don
the
2.4
GHz radio.
A change was
made
on the Honeywell
Home
app
but
it
has
not
shown up on
th
e
T5
W
i-
Fi
thermostat
.
There
may
be
a
short
delay
after
making
temperature
and
setting
changes in
the
Honeywell
Home
app.
Can
there
be
multiple
users
for
geofencing?
Yes,
there
can
be
multiple
users.
Geofencing
will
trigger
based
on
the
last
person
to
leave
and
the
first
person
to
return.
To
properly use
geofencing
with
multiple
users:
• Each
user
needs
to
create
their
own
account.
• Each user
should
use
their
login
ID
and
password across his
or
her devices,
including
smartphones
and
tablets.
•
No
two
users
should
share
the
same
account.
How
are
multiple
users set
up
with thermostat?
Access
can
be
given
to
any
or
all
thermostat
locations
through
the
Honeywell
Home
app.
Start
by
touching
the
three-line
menu
icon in
the
upper
left-hand
corner
of
the
home
screen.
Select
Manage
Users
and
touch
Add User located
at
the
bottom
of
the
screen. Type in
the
email
address
of
the
person
to
be
invited.
If
they
have a
account
set up,
the
location
will
be
automatically
added
to
their
account.
If
they
don't
have
an
account.
they
will
receive
an
email
invitation
prompting
them
to
download
the
Honeywell
Home
app
and
create
their
own
account.
Note: All
individuals
with
access
to
a
thermostat
share
the
same
user privileges. Users
added
will
be able
to
change
the
thermostat's
settings,
as well as
add
or
delete
other
users.
Is
there a way
to
extend
the
signal strength?
The
range
or
distance
of
the
Wi-Fi
signal
is
determined
by
the
router. Check
the
router's
manual
for
additional
information.
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