Owner's Manual

Frequently asked questions
Q:
Will my thermostat still work if I lose my Wi-Fi connection?
A:
Yes,
the thermostat will operate your heating and/or cooling system with or without
Wi-Fi.
Q:
How do I find the password to my router?
A: Contact the manufacturer of the router or check the router documentation.
Q:Why isn't my thermostat connecting to my Wi-Fi router even though it is very
close to the thermostat?
A: Verify that the password entered for the Wi-Fi router is correct.
Q:
My thermostat is unable to register to the Total Connect Comfort website.
A: Verify that the thermostat is correctly enrolled on your homeWi-Fi network. At
SETIINGS
> Wi-Fi Setup, check for the Wi-Fi-signal strength icon. Verify that the
Wi-Fi router has a good internet connection. On your computer, verify that you can
open the site at mytotalconnectcomfort.com If you cannot open the site, switch off
the internet modem for a few seconds, then power it back on.
Q:
I registered on the Total Connect Comfort website but was unable to login
using my new account.
A: Check your email and ensure that you received
an
activation email. Follow the
instructions to activate your account and then login to the website.
Q:
I have signed up on Total Connect Comfort website and have not received a
confirmation email.
A: Check for the email
in
your Junk or Deleted folder.
Q:
Is there a way to extend the signal strength?
A: Most standard routers can be set up to be a repeater.
You
can also purchase and
in3tall a Wi-Fi repeater.
For more
FAQs,
see wifithermostat.com
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