Installation Guide

6
TROUBLESHOOTING GUIDE
EN
Customer Service Center Contact: See last page of User Manual.
PROBLEM POSSIBLE CAUSE SOLUTION
No discharge of
air.
Cord is not plugged in.
Make sure power cord is plugged in and the switch is
ON.
Power is not ON.
Turn the unit ON by pressing the power button on the
control panel / remote control or turn the SPEED
knob.
Not Cooling /
Unit is making
noise.
Pump is not turned ON. Turn on COOL function from remote or control panel.
Low or no water in tank,
when COOL is selected.
Refill water tank.
Damaged Pump or
Calcium deposits on
blower.
Contact Customer Service Center.
Excessive
humidity in the
room.
In cooling mode, the Air
Cooler produces moisture
as a result of evaporative
cooling. This is normal.
The Air Cooler cools best in dry climates. If the
ambient humidity level is high (approx. 60% or
above), refrain from using the Air Cooler until ambient
humidity is reduced.
Make sure the window/doors are open and there
is adequate cross-ventilation in the room so that
the moisturized air can circulate better. Do not use
the evaporative cooling function on days with high
ambient humidity.
Odors.
When the Cooler is new.
When the unit is used for the first time, the
Honeycomb Cooling Media will have an odor, which
will dissipate within a few hours of initial use.
Algae or mold due to
moist parts. In very damp
conditions, algae may
form.
Check the Honeycomb Cooling Media. If you see
mold spots on the media or suspect an algae issue,
remove and replace the Honeycomb Cooling Media.
Contact the Customer Service Center for more
information.