Operation Manual

800-18160 - A - 06/2014
A
Troubleshooting A
Prior to calling Honeywell technical support, refer to the following topics for possible solutions
to problems with your ONVIF camera. To contact the Honeywell Video Systems technical
support team, call 1-800-323-4576 (North America only) or send an e-mail to
https://www.honeywellsystems.com/ss/techsupp/index.html. See the back cover for
international contact information.
Any equipment returned to Honeywell Video Systems for warranty or service repair must have
a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked
on all return packages and internal paperwork.
Problem: The NVR does not boot up properly
Possible Solutions:
• Ensure that the input power is correct.
• Ensure that the power connection is connected.
• Check the upgraded software. It might be incorrect and require another upgrade.
• Check the HDD and HDD ribbon. They might be damaged and require replacement.
• Upgrade to the latest software version for Seagate DB35.1 / DB35.2 / SV35, or Maxtor 17-g
to resolve compatibility problem.