Operation Manual

Troubleshooting | 215
800-18160 - A - 06/2014
Problem: You can not log into the NVR or web client
Possible solutions:
• Upgrade to Windows 2000 SP4 from Windows 98 or Windows ME if you are using them on
your system. Or you can install a client-end software of a lower version.
Note The NVR is not compatible with Windows VISTA.
• Check the ActiveX settings. ActiveX might have been disabled. See Figure 5-2 on
page 146.
• The display card driver might be inadequate (lower than dx8.1). Upgrade the display card
driver.
• Check the network connection. There might be a network connection error.
• Check the network setup. There might be a network setup error.
• Check that you have entered the correct username and password.
• Your client-end computer might not be compatible with the NVR’s software.
Problem: The remote control does not work
Possible solutions:
• Check and correct the remote control’s address.
• Move closer to the NVR. The transmission distance might be too far. Change your
position. The angle might be too small.
• Check the remote control’s battery.