FAQs

Q: Do I have to run dedicated electrical circuit for the 9 gallon unit? 12 gallon
unit?
A: The 12 gallon unit requires a 12A dedicated circuit and the 9 gallon requires 10A.
Q: What material should I use to run my drain line? What temp should it be
rated?
A: Always consult and follow local plumbing codes for drain pipe size and maximum
temperature requirement. In most cases, use the included drain line.
Q: How often should the water level sensors be changed?
A: Water level sensors should be changed as needed. Install a new sensor if excessive
mineral deposits are present, or if gaskets around the sensor are in poor condition.
Q: Can I use copper for my incoming line instead of the flex tube provided?
A: Yes. Use the 1/4-inch plastic water line provided or 1/4-inch copper water line.
Q: What is the warranty on the RO kit?
A: There is a 5 year warranty on the RO kit.
Q: Do I have to hook up to cold water?
A: Yes. Cold water is required to cool boiling water to safe draining temperatures.
Q: What kind of maintenance does the RO kit require?
A: Canisters numbered 1 and 2 need to be replaced annually.
Q: How often do the RO filters need to be replaced or cleaned?
A: RO filters must be replaced annually.
Q: Can the homeowner/customer replace the RO canisters?
A: These canisters are available only through professional contractors.
Q: Can the homeowner buy the filters online or at retail store?
A: No, retail canisters will not fit on our RO units.
Q: How much do replacement canisters and filters cost?
A: Please consult your local supplier for pricing.
Q: Are the diagnostic codes the same on the new unit?
A: Yes, all codes remain the same.
Q: What if I have a 6 gallon unit fail under warranty? Are you going to provide a
9 gallon replacement at the 6 gallon price? What about the additional cost of
the RO?
A: A 6 gallon steam humidifier will no longer be available. However the standard
Honeywell warranty return process applies. You will receive full credit for your 6 gallon
TrueSTEAM™, which can be applied to the purchase of a new Honeywell Steam
Humidifier. In addition, if your application only requires a new tank, you can warranty
return the 6 gallon tank for the improved tank and gasket.
Q: What is the expected install time for an RO filter?
A: Approximately 30 minutes.
Q: Can the RO filter be installed on the whole house and then fed to the steam
humidifier or does it have to be dedicated to a water line going only to the
humidifier?
A: Our included RO filter is designed to deliver water for the steam humidifier. Diverting
water away from the humidifier may result in a failure to fill error in the humidifier.
Therefore we suggest that the water line go only to the humidifier.
03-00000 PR
October 2014
© 2014 Honeywell International Inc.