Total Connect Online Help Guide 800-08340V1 3/11 Rev.
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Total Connect Online Help Guide Contents Overview ............................................................................................................................................... 2 Obtaining a Total Connect account .......................................................................................................... 2 Setting up your PC for Total Connect....................................................................................................... 3 Settings for Security.........
Total Connect Online Help Guide Overview The Total Connect website enables users to remotely access their security system via an internet web browser, or mobile phone (that support GSM/GPRS and SMS Text Messaging with short codes). Please check with your wireless carrier to be certain your pnone supports these protocols. Additionally you can access more advanced features and video by using the “Total Connect” app for your mobile phone.
Total Connect Online Help Guide Setting up your PC for Total Connect Settings for Security It is recommended that you first set the "Display Mixed Content" internet setting. Then add the AlarmNet website to your browser's Trusted Sites list. This is especially important if you are also accessing Optiflex video. 1. Ensure you have Administrator privileges for the PC. With Internet Explorer open, navigate Tools > Internet Options. Then select the Security tab. 2.
Total Connect Online Help Guide 5. In the upper pane, select Trusted sites. To ensure the security level for the Trusted sites is set correctly, click Default Level. Then click Sites. 1 3 2 6. The following window appears. 7. In the Add this Website to the zone field, enter https://services.alarmnet.com, then check the Require server verification . . . box. 8. Click Add, then click Close. Click OK to close out the window.
Total Connect Online Help Guide Settings for QuickTime Player If you do not already have QuickTime Player installed please download and install it. http://www.apple.com/quicktime/download/ After the installation is completed and the PC has been rebooted, configure the player as follows: 1. Open the player. Typically navigate Start > Programs > QuickTime > QuickTime Player. 2. From the Edit pull-down menu, navigate Preferences > QuickTime Preferences. The Preferences window appears. 3.
Total Connect Online Help Guide Settings for use with Optiflex If your security system utilizes Optiflex, ensure the following settings. Note: Total Connect Video operates with the Optiflex Video Controller hardware and ActiveX-based "Optiflex Connect" viewing software that is currently supported by Internet Explorer 6 (and later) in Windows XP, Vista and Windows 7 operating systems. 1. Log into Total Connect. (Refer to the next topic if necessary.) 2. At the left navigation bar, click Video.
Total Connect Online Help Guide Using Total Connect Navigate to the Total Connect home page using either the desktop shortcut (created in the last paragraph) or by typing totalconnect.net into the browser's address field. The Total Connect Login page appears. Enter your User Name and Password, then press Enter. The "Welcome" window appears. Total Connect is easy to navigate. The layout consists of a navigation bar on the left, and an information window on the right.
Total Connect Online Help Guide My Profile This category enables you to edit your profile. You can change your password, email addresses, and other preferences. You may also send email notifications to text message destinations. Check with your wireless carrier for more information. Enables you to set the default page (category) for your next login. Edit your profile and click Save. If no changes are to be made, just click another category in the navigation pane.
Total Connect Online Help Guide Manage Users This category enables you to provide others access to your Total Connect account. This is very useful for adding company or family members that require access. Note, that you can edit an existing user by clicking their User Name and editing their profile. To add a new user, click Add New User. A new user profile form appears. Enter the required information, then click Add User.
Total Connect Online Help Guide Editing a User Check this box to deny access to Total Connect for this user. If desired enter at least one email address for remote access, then assign Features to the user. IMPORTANT: Please understand that if a Sub User is assigned the "Manage Users" feature, that Sub User can then add other users and assign features to them. Check the Grant Access box to assign a security system or device to the sub user. When you have completed the form, click Save.
Total Connect Online Help Guide Deleting a User Only the dealer can delete your access to Total Connect. When a remote service account is deleted by the dealer, that account and all subordinate users are deleted. However you can delete any sub user by clicking the Delete button adjacent to their name. Alternately you can deny Total Connect access to a sub user by editing their profile by checking the “Disable Login” box.
Total Connect Online Help Guide Remote Access This category enables you to access and control your security system using an emulated keypad. To access your security system use the drop-down menu to select the security system. Then click Launch Keypad. (If Java needs to be installed or updated on your PC, you will be prompted to install it. Simply follow the on-screen prompts.
Total Connect Online Help Guide Note: Each screen in Remote Access will have a Connected Internet or Connected Wireless status message and a Close button. Screens may also have other self explanatory status messages. For the purpose of this document these will not be repeated in each screen shot to better focus on the primary screen function. After access is granted, a tabbed screen appears allowing various categories of security system information to be viewed or controlled.
Total Connect Online Help Guide Device Control The Device Control tab displays the current status of the security system’s programmed relays, and enables you to remotely turn them on or off. For commercial panels, the Description column is populated automatically. To control a device, choose the device and select Start or Stop as desired. Event History The Event History tab enables you to view and print the event history for the security system or any partition.
Total Connect Online Help Guide This does not appear for commercial control panels. Residential Panels - Retrieving panel user names, and Assigning personal names: 1. Click Get Panel Users. Users that have names saved in the control panel's AUI descriptor fields will appear (except for the Master User, user #2) and populate the "User" column only. This also checks each user slot in the panel (up to the first 40) to determine if that slot is assigned.
Total Connect Online Help Guide User Codes: To manage user codes, click the User Codes tab. From this window, you can modify the permissions for an existing user or setup permissions for a new user. This is where you can view and edit permissions for each user. Master – can Arm, Disarm, Bypass zones, and add Users. Normal – can Arm, Disarm, and Bypass zones. Guest – can Arm, can Disarm only if the guest code was used to arm.
Total Connect Online Help Guide Keypad The Keypad tab enables you to control the security system using an emulated keypad. Functions are performed in the same manner as on a local keypad, however you CANNOT initiate panics. (Refer to your control panel user guide for instructions on operating the system.) Note that you can also use the number keys on your PC's keyboard (ensure the "Caps Lock" key is off) to perform most actions.
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Total Connect Online Help Guide Video If you have Optiflex or IP Video Cameras as part of your security system, and they have been added to your Total Connect account, they will be available in the drop-down menu. When you click "Launch Video System" you can view, operate, and configure your Optiflex or IP Video Cameras. Note: Refer to the topic "Setting up your PC for connecting to Total Connect" at the beginning of this guide for detailed information on setting up the PC for use with Optiflex.
Total Connect Online Help Guide Configure Email Notification This category enables you to view which security system events are configured to be reportable via email or text messaging. When any of these events become active, Total Connect notifies you by email and/or text messages. The Enabled column allows you to select which events you want reported. (This can only be set by the Master User.) The Event column is for reference only.
Total Connect Online Help Guide Configure Mobile This category allows you to assign which mobile phone you can use to send system commands and receive confirmation replies. These must support text messaging via SMS (Short Message Service) along with short codes. If you do not know whether your mobile phone supports short codes, please contact your wireless carrier.
Total Connect Online Help Guide Click Help to retrieve the online help guide based on your device selection. 6. For each mobile phone, check the corresponding box if you want to enable Mobile Total Connect and/or SMS Remote Control. 7. For each mobile phone, enter an 8-digit Mobile Activation Code (random numbers) and enter a Mobile PIN.
Total Connect Online Help Guide Event History This category displays a history of email events, user SMS requests, video captures, and other actions that have occurred. Various drop-down fields are available to filter the event history. Click here to restore hidden events. You can hide unimportant events by clicking here. Click here to add a note. Click here to play a video clip. When a video clip is displayed, a player window appears. You have up to 100 MB of storage or about 100 clips.
Total Connect Online Help Guide Controlling your system using a Mobile Phone You can monitor the status and control your security system remotely using text messages from your mobile phone, or you can access more advanced features and video by using the “Total Connect” app for your mobile phone. This app is provided by the Total Connect website based on the specific type of mobile phone you have. Refer to previous “Configure Mobile” topic.
space space space space Total Connect Online Help Guide Below are the text message command field definitions and their format. [system abbreviation] [command] = a, as, b, d, o, or s (See table below.) cccc = user code p = optional partition number (Not necessary for a single partition system.) zzz = zone (Add leading zeros as necessary to obtain 3 digits.) xx = output to be controlled (Add leading zeros as necessary to obtain 2 digits.
Total Connect Online Help Guide Command and Text Message Format Text Message Reply Arm system Away [system abbreviation] a cccc p If successful, you will receive an Armed Away status message that is time and date stamped. Arm System Stay [system abbreviation] as cccc p If successful, you will receive an Armed Stay status message that is time and date stamped.
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