User Manual

36 PC43K User Guide
Troubleshoot Kiosk Problems and Find Solutions
Use this section to find possible solutions to kiosk problems.
Kiosk Problems
Note: Users are refrained from upgrading the kiosk to a lower version of current Android
software.
Problems Solution
Touch panel not responding Try these possible solutions in order.
• Make sure the touch panel is clean and dirt free. Clean
with a soft cloth and try again.
• Restart the tablet by long pressing the tablet power
button, tap Restart.
Application is not responding Tap recent apps button, tap Close All. Re-open app.
Unable to connect to Wi-Fi Turn on the airplane mode in the tablet for a few seconds and
turn off and try connecting to Wi-Fi again.
Screen not rotating during tablet
rotation
Try these possible solutions in order.
• Reboot the tablet.
• The screen rotation might be turned off. Turn on and try
again. Settings > Display > Advanced > Auto-rotate
screen > tap to turn on.
• If the screen rotation is on, try turning it off and then on
again.
Printer not calibrating after closing
the printer lid
Try these possible solutions in order.
• The media may be stuck between the platen roller and tip
guide. Remove the media and set-up appropriately.
• The power connection to the kiosk might be loose or
turned off, check and try again.
The printer does not feed media
correctly
Remove the media from the media compartment and reinstall
the media.
There are dark lines along the
media path
The printhead might be dirty. Clean the Printhead and try
again.
The media wrinkles The media might not be set-up appropriately. Remove the
media and set-up appropriately.
USB thumb drive not detected Pull out the USB thumb drive and re-insert.
Failed scan Try these possible solutions in order.
• The scanner may not have detected the barcode. Aim the
code to the scanner LED and scan again.
• The barcode might not be supported by the scan engine.
Check the supported barcode.
• Make sure the barcode size is supported by the scan
engine.