User's Manual

34
Once the file has finished converting and loading on to
your player, follow the “Safely remove hardware”
instructions outlined above, and enjoy your video.
If you receive an error when attempting to convert a video
file, then you likely lack the proper video codecs on your
computer. There are several large codec packs which will
contain the majority of the common video codecs, such as
the K-Lite Mega codec pack, and the Storm codec pack.
We recommend downloading them from a trusted source
and installing them and attempting to convert the files then.
If at any point, you have questions about your player or
experience an issue with your player, please feel free to
contact our technicians at [e-mail]
or
by phone at 580 272 0035.