User's Manual

36
To obtain service under this warranty, you must
contact our Technical department at [phone] to
obtain an RMA number. Mach Speed Technologies will
only replace or repair product that is sent to us with an
authorized RMA number.
Return Merchandise Authorization (RMA):
1. Customers will be charged additional for testing and
repackaging when returned “bad” items are found to have
no problems or defects.
2. Items found to be out-of-warranty or not belonging to
Mach Speed Technologies will not
be replaced. Instead, they will be returned back to the
customer freight-collect.
3. RMA’s will be shipped back to customer via UPS ground
delivery. Express shipping will be at additional costs to the
customer.
4. All RMA’s must be accompanied with a copy of original
receipt or invoice with name, return address and phone
number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.