Warranty Manual
originally purchased. For limited edition, discontinued or out-of-stock Bags covered 
under the limited warranty, Hook & Albert guarantees only replacement of a product 
with equal or greater retail value and does not guarantee exact replacement of the 
same limited edition, discontinued or out-of-stock item. 
E. Your Responsibilities 
In the event of a Defect and in order to get the benefit of this limited warranty, you 
must return your Bag to Hook & Albert and provide Hook & Albert with proof of the 
original date of purchase. Should shipping costs be required to return your Bag, you 
will not be responsible for those costs. Evidence of a Defect and any claims must be 
sent to the address set forth at the end of this limited warranty. 
Hook & Albert will repair or replace (as applicable) and ship your Bag back to you 
within 90 days of receiving your original Bag. You will not be responsible for any 
shipping costs associated with shipping replaced or repaired Bags. 
Replaced or repaired Bags are subject to the same limited warranty as the original 
Bag. 
Wheeled bags that are locked can be shipped to a Hook & Albert location to be 
unlocked by Hook & Albert personnel. You will be responsible for any shipping and 
handling costs. 
F. Disclaimer, Limitation on Liability 
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE BAG IS PROVIDED “AS 
IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE 
WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, 
EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW 
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT 
APPLY TO YOU. 
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF 
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 
YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND 
JURISDICTION TO JURISDICTION. 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET 
FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL HOOK & ALBERT OR ITS 
SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR 
OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING 
OUT OF OR RELATED TO THE BAGS OR ITS USE BY YOU OR ANY THIRD PARTY, 
WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), 
INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY 






