User Manual

3b. Eligible retailers: AO, The Very Group (Littlewood and Very, but not Littlewoods Ireland), Argos,
Buy It Direct Group, John Lewis Partnership, Currys PC World, Amazon, Freemans
22. Purchases of graded, seconds, replacements and imperfect products are excluded from the
Promotion.
22. All appliances purchased on a trade or contract basis (i.e. non consumer purchases) are
excluded from the Promotion.
6. The promotion is open to residents of the United Kingdom, Channel Islands, Isle of Man and
Northern Ireland only.
7. The Promotion, which starts on 21st September and runs until 15th November 2020, only
applies to purchases made on or between these dates. Claims must be received by the Promoter
before Midnight on 15th December 2020 and the Promoter will not accept any claims received
subsequently.
8. The Promotion is offered via participating retailers only and only participating retailers will
have the official advertising literature.
9. How to Claim:
A. In order to claim the Gift, claimants must fully complete the online claim form (including full
Receipt and SKU number). The online claim form is available on
www.rewardsfromhoover.com/chefcollection
B. Claims must be received by the Promoter before Midnight on 15th December 2020 and the
Promoter will not accept any claims received subsequently.
C. If an SKU number cannot be provided at the time of the claim because the appliance has not
been delivered, please state when the delivery is expected and complete the claim after delivery has
taken place and by the 29th December 2020.
D. A copy of original purchase receipts must be provided for claim forms. For the avoidance of
doubt, copies of deposit receipts and/or order confirmations will not be accepted. Purchasers can
contact MLP for assistance via the contact us form found
www.rewardsfromhoover.com/chefcollection/contact. Offices are open 9.00am – 5.30pm, Monday
to Friday excluding Public and Bank Holidays.
E. Claimants must be aged 18 years or above. The hamper contains a sharp knife which should
only be handled by an adult and with care.
10. Upon submitting the online claim form, claimants must allow 5 working days for the claim to be
validated by the promoter. You will be sent an email notification to confirm whether the claim has
been accepted or rejected by the promoter, and with next steps on when to receive your gift if your
claim has been approved.
11. Claimants should allow up to 28 working days from the date of validation to receive their gift.
Please note it can take up to 5 working days for the gift to be received once it has been dispatched.