Information Card

CUSTOMER
TECH SUPPORT
DO NOT RETURN TO THE RETAILER if you
have any problems during assembly or if parts
are missing.
For fast and friendly service, please contact
one of our trained customer technicians via
phone, email or our website.
We want to know if you have a problem and we want
to have an opportunity to correct it for you.
NOTE: Please read the TROUBLESHOOTING section
in the BIKE GUIDE / OPERATION GUIDE before
contacting Customer Tech Support. Additional product
information is available on our website.
1-855-396-2927
[e-mail]
www.horizonfitness.com
Horizon Fitness
1600 Landmark Drive,
Cottage Grove WI, 53527
See our troubleshooting and
maintenance videos online at:
www.youtube.com/HorizonFitness
Elite R7 / U7 / IC7 Info Card ENGLISH Rev. 1.3 | © 2015 Johnson Health Tech | Made in China
INFORMATION CARD HORIZON ELITE R7 / U7 / IC7
LIMITED HOME USE WARRANTY
WEIGHT CAPACITY
300 lbs (136 kilograms)
ELECTRONICS & PARTS
R7 / U7: 3 YEARS
IC7: 3 YEARS
Horizon warrants the electronic components, finish and all original parts for the
period specified above from the date of original purchase, so long as the device
remains in the possession of the original owner.
FRAME
R7 / U7: LIFETIME
IC7: 5 YEARS
Horizon warrants the frame against defects in workmanship and materials for the
period specified above from the date of original purchase, so long as the device
remains in the possession of the original owner. (The frame is defined as the
welded metal base of the unit and does not include any parts that can be removed.)
LABOR
R7 / U7: 1 YEAR
IC7: 1 YEAR
Horizon shall cover the labor cost for the repair of the device for the period
specified above from the date of the original purchase, so long as the device
remains in the possession of the original owner.
INFORMATION CARD HORIZON ELITE R7 / U7 / IC7
LIMITED HOME USE WARRANTY
EXCLUSIONS AND LIMITATIONS
Who IS covered:
• The original owner and is not transferable.
What IS covered:
• Repair or replacement of a defective motor, electronic component, or defective part and is the sole
remedy of the warranty.
What IS NOT covered:
• Normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not
originally intended or compatible with the equipment as sold.
• Damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft,
vandalism, fire, flood, wind, lightning, freezing, or other natural disasters of any kind, power reduction,
fluctuation or failure from whatever cause, unusual atmospheric conditions, collision, introduction of
foreign objects into the covered unit, or modifications that are unauthorized or not recommended by the
Manufacturer.
• Incidental or consequential damages. The Manufacturer is not responsible or liable for indirect, special
or consequential damages, economic loss, loss of property, or profits, loss of enjoyment or use, or
other consequential damages of whatsoever nature in connection with the purchase, use, repair or
maintenance of the equipment. The Manufacturer does not provide monetary or other compensation for
any such repairs or replacement parts costs, including but not limited to gym membership fees, work
time lost, diagnostic visits, maintenance visits or transportation.
• Equipment used for commercial purposes or any use other than a single family or Household, unless
endorsed by the Manufacturer for coverage.
• Equipment owned or operated outside the US and Canada.
• Delivery, assembly, installation, setup for original or replacement units or labor or other costs associated
with removal or replacement of the covered unit.
• Any attempt to repair this equipment creates a risk of injury. The Manufacturer is not responsible or
liable for any damage, loss or liability arising from any personal injury incurred during the course of,
or as a result of any repair or attempted repair of your fitness equipment by other than an authorized
service technician. All repairs attempted by you on your fitness equipment are undertaken AT YOUR
OWN RISK and the Manufacturer shall have no liability for any injury to the person or property arising
from such repairs.
• If you are out of the Manufacturer’s warranty but have an extended warranty, refer to your extended
warranty contract for contact information regarding requests for extended warranty service or repair.
SERVICE/RETURNS
• In-home service is available within 150 miles of the nearest
authorized Service Provider (Mileage beyond 150 miles
from an authorized service center is the responsibility of the
consumer).
• All returns must be pre-authorized by the Manufacturer.
• Manufacturer’s obligation under this warranty is limited to
replacing or repairing, at the Manufacturer’s option, the
same or comparable model.
• Manufacturer may request defective components be
returned to the Manufacturer upon completion of warranty
service using a prepaid return shipping label. If you have
been advised to return parts and did not receive a label,
please contact Customer Tech Support.
• Replacement units, parts and electronic components
reconditioned to as-new condition by the Manufacturer
or its vendors may sometimes be supplied as warranty
replacement and constitute fulfillment of warranty terms.
• This warranty gives you specific legal rights, and your rights
may vary from state to state.
HZ14_INFO_Elite_R7_U7_IC7_Rev1_3.indd 1-2 4/9/15 4:29 PM