Instruction Manual

42
F. Does not dispense hot water at all
“Child Safety Switch” is on its “YES” position (i.e.
down), indicating that child safety switch has been
enabled. To allow hot water to be dispensed, turn the
“Child Safety Switch” at the back of DWM-20A to its
“NO” position (turn it up). The red LED dot indicator on
the touch panel of DWM-20A should turn on.
G. Hot water is not hot
Check if the hot water power is on (red switch on the
back). If not on, turn it on (up) and wait ten (10)
minutes for the water to reach its maximum
temperature.
H. Hot water touch button (red) is off. All other buttons
are on.
The DWM-20A entered “ENERGY SAVING” and
automatically disconnected the hot water tank because
it was not used for an entire month. Push and hold the
hot water button (red) for 15 seconds: the button’s red
light will be on again and hot water will start coming out.
I. Does not dispense water at all, even when pushing
the Alkaline option (white button)
There is no water in your pipeline, Check the main
water supply connection and all the shutoff valves.
J. Sparkling water comes out flat, or no carbonated
enough
Check the CO2 tank: the “Capacity Gage” might be in
the red region. If it is in the red region, replace tank.
Otherwise, if the tank is full, adjust pressure to
necessary levels using CO2 regulator: arrow must be in
between 50 and 65 psi. If gas pressure is high while
water is dispensed totally flat, turn the knob on the gas
regulator anticlockwise (i.e. close it). Then release
pressure by cutting the gas tube (see fig 6 on page 18).
K. Green light indicator is blinking
The DWM-20A dispenser requires 2 new filters and a
new alkaline chamber. Call 1 [phone]. After
replacing the filters and the alkaline chamber, push and
hold for 5 seconds the Filter Reset button (indicated
with the words “FR”) at the back of the DWM-20A, until
the green LED indicator turns solid green back again.
L. None of the above
Switch the dispenser off (main power switch), as per
Maintenance section of this Manual, page 42) and
contact customer service for assistance. 1 (800) 233-
1940.