HP LaserJet 5200L Series printers User Guide
HP LaserJet 5200L Series printers User Guide
Copyright and License Trademark Credits © 2005 Copyright Hewlett-Packard Development Company, L.P. Adobe® and PostScript are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice.
HP Customer Care Online Services For 24-hour access to updated HP printer-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/lj5200l. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com. Telephone support HP provides free telephone support during the warranty period.
HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
Table of contents 1 Printer basics Quick access to printer information ........................................................................................................2 Printer at a glance ...................................................................................................................................3 Features at a glance ...............................................................................................................................4 Walkaround ....................
I/O submenu ........................................................................................................................33 Resets submenu ..................................................................................................................34 Diagnostics menu .................................................................................................................................35 Service menu ...................................................................................
Printing on rotated media .....................................................................................................62 Printing full-bleed images ....................................................................................................64 Printing on custom-size media .............................................................................................64 Guidelines for printing custom-size paper ..........................................................
Managing supplies ................................................................................................................................90 Supplies life ..........................................................................................................................90 Approximate print-cartridge replacement intervals ..............................................................90 Managing the print cartridge ................................................................................
Toner smear .......................................................................................................................133 Loose toner ........................................................................................................................134 Repeating defects ..............................................................................................................134 Repeating image .............................................................................................
Envelopes with double side seams ...................................................................163 Envelopes with adhesive strips or flaps ............................................................163 Envelope margins .............................................................................................163 Envelope storage ..............................................................................................163 Labels ....................................................................
Glossary .............................................................................................................................................................193 Index....................................................................................................................................................................
xii ENWW
1 Printer basics Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer.
Quick access to printer information Several references are available for use with this printer. See www.hp.com/support/lj5200l. 2 Guide Description Getting started guide Provides step-by-step instructions for installing and setting up the printer. User guide Provides detailed information for using and troubleshooting the printer. Available on the printer CD. Online Help Provides information about options that are available in the printer drivers.
Printer at a glance HP LaserJet 5200L ENWW ● Prints up to 25 pages-per-minute (ppm) ● 32 megabytes (MB) of random access memory (RAM), upgradable up to 128 MB ● 100-sheet multipurpose tray (tray 1), 250-sheet input tray (tray 2), and 250-sheet output bin ● Hi-Speed universal serial bus (USB) 2.
Features at a glance Feature Description Performance ● 460 MHz processor User interface ● Control-panel help ● Show Me How help topics in the control panel ● HP Easy Printer Care software (a Windows®-based status and troubleshooting tool) ● Windows and Macintosh printer drivers ● HP PCL 5e ● HP PCL 6 ● PostScript® 3 emulation Resolution ● Produces 600-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics Storage features ● Fonts, forms, and
Walkaround Printer parts Before using the printer, familiarize yourself with the parts of the printer.
10 8 9 8 On/off switch 9 Interface ports (see Interface ports) 10 Rear output bin (pull to open) Interface ports The printer has two ports for connecting to a computer. 1 2 6 1 IEEE 1284B-compliant parallel connection 2 Hi-Speed USB 2.
Printer software The printing-system software is included with the printer. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the printer features and communication with the computer. NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ lj5200l_software.
Driver Autoconfiguration as an installable component by default for a typical installation and for a custom installation. Update Now If you have modified the configuration of the HP LaserJet 5200L printer since installation, the driver can be automatically updated with the new configuration in environments that support bidirectional communication. To change the configuration automatically, complete the following steps: 1. On the Windows taskbar, click Start, and then click Printers.
Opening the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the product configuration settings Windows 98 and Me 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers. 1. 2. 2. Select the driver, and then click Properties. Right-click the driver icon, 2. and then select Properties.
The printing system software includes the following components: ● PostScript Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to printer features. Use the Apple PostScript printer driver that comes with the computer. ● HP Printer Utility Use the HP Printer Utility to set up printer features that are not available in the printer driver: ● Name the printer. ● Assign an internet protocol (IP) address to the printer.
UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. Linux For information, go to www.hp.com/go/linuxprinting. Utilities The printer is equipped with several utilities that make it easy to monitor and manage the printer.
Selecting print media This printer accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect printer performance and output quality.
Media size Dimensions B4 (JIS) 257 x 363 mm (10.1 x 14.3 in) 8K 269 x 391 mm (10.6 x 15.4 in) 8K 259 x 368 mm (10.2 x 14.5 in) 8K 273 x 394 mm (10.75 x 15.5 in) 16K 184 x 260 mm (7.24 x 10.24 in) 16K 195 x 270 mm (7.68 x 10.63 in) 16K 273 x 197 mm (10.75 x 7.75 in) Statement 140 x 216 mm (5.5 x 8.5 in) 12 x 18 305 x 457 mm (12 x 18 in) A6 105 x 148 mm (4.14 x 5.83 in) RA3 305 x 430 mm (12 x 16.93 in) B6 128 x 182 mm (5.1 x 7.2 in) S Postcard (JIS) 100 x 148 mm (3.94 x 5.
Media type Weight Plain 60 to 120 g/m2 (16 to 32 lb) Preprinted 60 to 120 g/m2 (16 to 32 lb) Letterhead 60 to 120 g/m2 (16 to 32 lb) Transparency 0.10 to 0.14 mm thick (4.7 to 5 mils thick) Prepunched 60 to 120 g/m2 (16 to 32 lb) Bond 60 to 120 g/m2 (16 to 32 lb) Recycled 60 to 120 g/m2 (16 to 32 lb) Envelopes 75 to 90 g/m2 (20 to 24 lb) Colored paper 60 to 120 g/m2 (16 to 32 lb) Labels 0.10 to 0.14 mm thick (4.
2 Control panel This section explains the printer control panel and menus: ENWW ● Overview ● Control-panel layout ● Using the control-panel menus ● Show Me How menu ● Retrieve Job menu ● Information menu ● Paper Handling menu ● Configure Device menu ● Diagnostics menu ● Service menu ● Changing printer-control-panel configuration settings 15
Overview You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the printer, and they will override the printer-control-panel settings. See the Help file for your program, or, for more information about gaining access to the printer driver, see Opening the printer drivers. You can also control the printer by changing settings at the printer control panel.
Control-panel layout The control-panel display gives you complete, timely information about the printer and print jobs. Menus provide access to printer functions and detailed information. The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. 11 1 2 10 ? 9 Menu Stop 8 Attention 7 3 Data 4 5 6 Number Button or light Function 1 Control-panel display ● Shows status information, menus, help information, and error messages.
Number Button or light Function NOTE The control-panel lights cycle while the print job is cleared from both the printer and the computer, and then the printer returns to the Ready state.
Using the control-panel menus To gain access to the control-panel menus, complete the steps below. To use the menus 1. Press Menu. 2. Press or 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press Menu to exit the menu. 6. Press to navigate the listings. to see additional information about a menu. The following are the main menus.
Show Me How menu Each choice in the SHOW ME HOW menu prints a page that provides more information. 20 Item Explanation CLEAR JAMS Prints a page that shows how to clear media jams. LOAD TRAYS Prints a page that shows how to load the printer input trays. LOAD SPECIAL MEDIA Prints a page that shows how to load special media, such as envelopes and transparencies. PRINT BOTH SIDES Prints a page that shows how to use the two-sided (duplex) printing function.
Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storage features. You can print or delete these jobs at the printer control panel. You must have 80 MB of memory installed to use this feature. See Managing stored jobs for more information about using this menu. NOTE If you turn the printer power off, all stored jobs are deleted. Item Values Explanation USER [X] [JOBNAME] USER [X]: The name of the person who sent the job.
Information menu The INFORMATION menu contains printer information pages that give details about the printer and its configuration. Scroll to the information page that you want, and then press . For more information about any of the printer information pages, see Using printer information pages. 22 Item Explanation PRINT MENU MAP Prints the control panel menu map that shows the layout and current settings for the printer control-panel menu items.
Paper Handling menu If paper-handling settings are correctly configured at the printer control panel, you can print by selecting the type and size of media in the program or the printer driver. For more information about configuring for media types and sizes, see Controlling print jobs. For more information about supported media types and sizes, see Supported media sizes and Paper specifications.
Item Values Explanation TRAY 1 SIZE List of available media sizes for tray 1 Use this item to set the value to correspond with the media size that is currently loaded in tray 1. See Supported media sizes for a list of available sizes. The default setting is ANY SIZE. ANY SIZE: If both the type and size for tray 1 are set to ANY, the printer will pull media from tray 1 first if media is loaded in the tray.
Configure Device menu This menu contains administrative functions. The CONFIGURE DEVICE menu allows the user to change the default printing settings, adjust the print quality, and change the system configuration and I/O options. Printing submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings.
Item Values Explanation DARK REGULAR: The internal Courier font that is available on the HP LaserJet 4 series printers. DARK: The internal Courier font that is available on the HP LaserJet III series printers. The default setting is REGULAR. WIDE A4 NO YES Changes the number of characters that can be printed on a single line of A4-size paper. NO: Up to 78 10-pitch characters can be printed on one line. YES: Up to 80 10-pitch characters can be printed on one line. The default setting is NO.
Item Values Explanation environments, such as UNIX, indicate a new line using only the line feed control code. Use this option to append the required carriage return to each line feed. SUPPRESS BLANK PAGES: When generating your own PCL, extra form feeds are included that would cause one or more blank pages to be printed. Select YES for form feeds to be ignored if the page is blank.
Item Values Explanation Change the fuser mode only if you are experiencing problems printing on certain media types. After you select a type of media, you can select a fuser mode that is available for that type. The printer supports the following modes: NORMAL: Used for most types of paper. HIGH 2: Used for paper that has a special or rough finish. HIGH 1: Used for rough paper. LOW3: Used for transparencies. LOW2: Used for lightweight media. Use this mode if you are having problems with curled paper.
Item Values Explanation NOTE It is best to change the REt setting in the program or printer driver. (Program and printerdriver settings override control-panel settings.) The default setting is MEDIUM. ECONOMODE ON OFF Use EconoMode to use less toner per page. Selecting ON extends the life of the toner supply and reduces the cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
Item Values Explanation 1 HOUR The default setting is OFF. 4 HOURS 1 DAY 1 WEEK TRAY BEHAVIOR USE REQUESTED TRAY USE REQUESTED TRAY: Determines whether the printer tries to pull media from a different tray than the one that you MANUALLY FEED PROMPT selected in the printer driver. PS DEFER MEDIA ● EXCLUSIVELY: Sets the printer to pull from the tray that you selected and not pull from another tray, even if the tray that you selected is empty.
Item Values Explanation WEDNESDAY delay time period, so that the printer will not return to sleep mode soon after waking. THURSDAY FRIDAY SATURDAY SUNDAY PERSONALITY AUTO PDF PS PCL Selects the default printer language (personality). The possible values are determined by which valid languages are installed in the printer. Normally, you should not change the printer language.
Item Values Explanation CONTINUE: The printer continues to print, and the REPLACE CARTRIDGE message appears until you replace the print cartridge. HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition. Replace the print cartridge as soon as possible to ensure good print quality. If the end of drum life is reached, the printer stops, regardless of the CARTRIDGE OUT setting. The default setting is CONTINUE.
I/O submenu Items on the I/O (input/output) menu affect the communication between the printer and the computer. Item Values Explanation I/O TIMEOUT 5 to 300 Select the I/O timeout period in seconds. Use this setting to adjust timeout for the best performance. If data from other ports appears in the middle of your print job, increase the timeout value. The default setting is 15.
Resets submenu Items on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep mode. Item Values Explanation RESTORE FACTORY SETTINGS There is no value to select. Performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O. CAUTION Restoring memory during a print job cancels the print job. SLEEP MODE ON OFF Turns Sleep mode on or off.
Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues. Item Values Explanation PRINT EVENT LOG There is no value to select. Press to generate a list of the 50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality. SHOW EVENT LOG There is no value to select.
Changing printer-control-panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep delay, printer personality (language), and jam recovery. CAUTION Configuration settings seldom need to be changed. Hewlett-Packard Company recommends that only the system administrator change configuration settings.
HP drivers. If set to DISABLED, some non-HP PostScript drivers use the PostScript tray selection method instead of the HP method. ● SIZE/TYPE PROMPT. Use this item to control whether the tray configuration message and its corresponding prompts are shown whenever a tray is opened and closed. These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray. To set Use Requested Tray 1. Press Menu to open the menus. 2.
To set size/type prompt 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight TRAY BEHAVIOR, and then press 5. Press to select SIZE/TYPE PROMPT. 6. Press or 7. Press Menu to exit the menu. . . . to select DISPLAY or DO NOT DISPLAY, and then press . Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period.
Personality This printer features automatic personality (printer-language) switching. ● AUTO: Configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. ● PCL: Configures the printer to use Printer Control Language. ● PDF: Configures the printer to use portable document format. ● PS: Configures the printer to use PostScript emulation. To set the personality 1. Press Menu to open the menus. 2.
To set auto continue 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight AUTO CONTINUE, and then press 5. Press or 6. Press Menu to exit the menu. . . . to select the appropriate setting, and then press . Cartridge low The printer has two options for reporting that print-cartridge life is low: CONTINUE is the default value.
5. Press 6. Press Menu to exit the menu. or to select the appropriate setting, and then press . Jam recovery Use this option to configure the printer response to jams, including how the printer handles the pages involved. AUTO is the default value. ● AUTO: The printer automatically turns jam recovery on when sufficient memory is available. ● ON: The printer reprints any page that is involved in a jam.
Language If LANGUAGE appears in English on the control panel, use the following procedure. Otherwise, turn the printer off and then on again. When XXX MB appears, press and hold . When all three control panel lights are lit, release and use the following procedure to set the language. Selecting the language during initial installation 1. Turn on the printer. 2. When LANGUAGE appears on the control-panel display in the default language, press highlight the preferred language, and then press .
3 Input/output (I/O) configuration This chapter describes how to configure certain parameters on the printer: ENWW ● Parallel configuration ● USB configuration 43
Parallel configuration A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a connector plugged into the printer parallel port. The cable can be a maximum of 10 meters (30 feet) long. When used to describe a parallel interface, the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port.
USB configuration The printer supports a Hi-Speed USB 2.0 port. The USB cable can be a maximum of 5 meters (15 feet) long. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.
46 Chapter 3 Input/output (I/O) configuration ENWW
4 Printing tasks This chapter describes how to perform basic printing tasks: ENWW ● Controlling print jobs ● Using print media ● Configuring output bins ● Configuring trays ● Printing on special media ● Printing and paper storage environment ● Printing on both sides (duplexing) ● Using features in the Windows printer driver ● Using features in the Macintosh printer driver ● Managing special printing situations ● Managing stored jobs ● Managing memory 47
Controlling print jobs In Windows, three settings affect how the printer driver pulls media when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically uses the default printer settings to select a tray.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Using print media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Specification Guide. See HP Customer Care to order the HP LaserJet Printer Family Print Media Specification Guide. To download a copy of the guide, go to www.hp.com/support/lj5200l. Select Manuals.
Configuring output bins The printer has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the printer. Print jobs exit the printer face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the printer face-up into this bin at the rear of the printer. Printing to the top output bin ENWW 1. Make sure that the rear output bin is closed.
Printing to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straightthrough paper path for your print job. Using a straight-through paper path can reduce curling. 52 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin extension. 3. Open the extension tray support. 4. From your computer, send the print job to the printer.
Configuring trays Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2. Loading tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes.
3. Slide the media-width guides slightly wider than the media. 4. Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides. NOTE Do not add media to tray 1 while the printer is printing. This could cause a jam.
Customizing tray 1 operation The printer can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested. See Paper Handling menu. Setting Explanation TRAY 1 TYPE=ANY The printer usually pulls media from tray 1 first unless it is empty or closed.
● If you are printing on longer media, slide the lock lever on the tray into the unlocked position, and then extend the rear section of the tray to fit the media that you are loading. B5 A3 11x17 Legal 8.5x13 Re leas e On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place. 3. Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading. Lo 2.
Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5. Set the paper-size dial (callout 1) and paper-size switch (callout 2) to the size of the paper that you loaded. Lo 4. ck Lo ck 1 6. ENWW Custom 2 Slide the tray into the printer.
Printing on special media Special media includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, full-bleed images, rotated paper, index cards, postcards, custom-size, and heavy paper. Printing on letterhead, prepunched, or preprinted paper (singlesided) When printing letterhead, prepunched, or preprinted paper, it is important to orient the paper correctly. Follow the guidelines in this section for printing on one side only.
Lo ck Guidelines for printing on letterhead or preprinted forms ● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. ● Do not use raised or embossed letterhead. ● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second). Printing on envelopes You can print envelopes from tray 1.
To load envelopes in tray 1 Many types of envelopes can be printed from tray 1. Up to 10 can be stacked in the tray. 60 1. Open tray 1 and pull out the tray extension. If the envelopes are longer than 229 mm (9 in), flip open the smaller tray extension. 2. Open the rear output bin and pull out the tray extension. (This can reduce envelope curl and wrinkling.) 3. Slide the width guides on tray 1 outward to a position that is slightly wider than the envelopes.
4. Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing up, and the postage end pointed away from the printer. Slide the envelopes into the printer as far as they will go without forcing them. 5. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides. Printing on labels Use only labels that are recommended for laser printers. For label specifications, see Labels.
● Do not feed a sheet of labels through the printer more than once. The adhesive backing is designed for one pass through the printer. ● Do not print on both sides of labels. CAUTION Failure to follow these guidelines can damage the printer. If a sheet of labels becomes jammed in the printer, see Clearing jams. Printing on transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies.
3. Load media with the side to be printed on facing up, and the top, short edge toward the printer. 4. In the printer driver or software program, select the paper size as you normally would and select tray 1 as the media source. Printing from tray 2 1. Set the paper-size dial (callout 1) and paper-size switch (callout 2) to the size of the paper that you are loading. Lo ck 1 ENWW 2 2. Load paper with the side-to-be printed on facing down, and the top, short-edge toward the front of the tray. 3.
Printing full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size. CAUTION Never print directly to the edge of paper. This causes toner to accumulate inside the printer, which may affect print quality and damage the printer. Print on paper up to 312 x 470 mm (12.28 x 18.5 in), leaving margins on all four sides of at least 2 mm (0.08 in). NOTE When printing paper wider than 297 mm (11.
Loading custom-size media in tray 2 1. Pull the tray out of the printer and remove any media. ● If you are printing on longer media from tray 2, slide the lock lever on the tray into the unlocked position, and then extend the rear section of the tray to fit the media that you are loading. B5 A3 11x17 Legal 8.5x13 Re leas e Place the media in the tray and make sure that it is flat at all four corners. Keep the stack below the height tabs on the paper-length guide in the rear of the tray. 3.
Slide the side media-width guides up against the edge of the stack. 5. Set the paper-size dial (callout 1) and paper-size switch (callout 2) to Custom. Lo 4. ck Lo ck 1 6. Custom 2 Slide the tray into the printer. Printing on vellum Vellum is special lightweight paper similar to parchment. Print vellum from tray 1 only, and open the rear output bin. Do not print on both sides of vellum. 66 1. Load vellum with the side to be printed on facing up and the top, short edge to the right. 2.
3. At the control panel, on the PAPER HANDLING menu, set TRAY 1 MODE=CASSETTE. 4. From the printer driver, set the type of paper for tray 1 to vellum, and select the media by type. For more information, see Type and Size. Printing on glossy paper ● In either the software program or the driver, select Glossy as the media type, or print from a tray that is configured for glossy paper. ● ● Select Glossy for media weights up to 120 g/m2 (32-lb bond).
Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. HewlettPackard recommends that recycled paper contain no more than 5% ground wood.
Printing and paper storage environment Ideally, the printing and paper storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Printing on both sides (duplexing) You can print on both sides of a sheet of paper (called duplexing or two-sided printing) manually. The printer prints the first side of each page, waits for you to reinsert the paper into the printer, and then prints the second side of each page. Other documents cannot be printed while the printer waits for you to insert the paper for the second side to be printed. CAUTION Do not print on both sides of labels, transparencies, or vellum.
1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 1. Long-edge landscape1 This layout is often used in accounting, data processing, and spreadsheet programs. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Each printed image is oriented right-side-up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page. 3.
CAUTION Hewlett-Packard recommends manually reusing sheets only through tray 1. Do not reuse sheets through tray 2, as this can cause jams and print-quality problems.
Using features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.
Using watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. Open the printer driver (see Gaining access to printer driver settings). 2. From the Effects tab, click the Watermarks drop-down list. 3. Click the watermark that you want to use. To create a new watermark, click Edit. 4. If you want the watermark to appear only on the first page of the document, click First Page Only. 5. Click OK.
6. Click Save. 7. Click Close. The name that you saved appears in the paper-size list for future use. Using different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Gaining access to printer driver settings). 2. On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job. 3. Click Use Different Paper/Covers. 4.
76 3. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. 5. Click OK. The product is now set to print the number of pages per sheet that you have selected.
Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.
Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Gaining access to printer driver settings). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. Next to Layout Direction, select the order and placement of the pages on the sheet. 5.
ENWW 6. Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You must print the second side from tray 1. 7. If prompted, press the appropriate control-panel button to continue.
Managing special printing situations Printing a different first page Use the following procedure to print the first page of a document on a different media type than the remainder of the document. For example, you can print the first page of a document on letterhead paper and the remainder on plain paper. 1. From your software program or printer driver, specify a tray for the first page and another tray for the remaining pages. 2. Load the special media into the tray that you specified in step 1. 3.
Managing stored jobs NOTE This feature is available only for printers that have installed hard drives. You must have 80 MB of memory installed to use this feature. To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box. After a job is stored, you can print it or delete it from the printer control panel. To print a stored job 1. Press Menu. 2. Press to highlight RETRIEVE JOB, and then press . A list of users appears.
Managing memory The printer supports up to 128 MB of memory. You can add additional memory by installing a dual inline memory module (DIMM) in the DIMM slot, which accepts 32, 48, 64, or 128 of RAM. For information about installing memory, see Working with memory. The printer uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported.
5 Managing the printer This chapter describes how to manage the printer: ENWW ● Using printer information pages ● Using the HP Easy Printer Care software ● Using the HP Printer Utility for Macintosh 83
Using printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The table below provides the procedures for printing the information pages. Page description How to print the page Menu map 1. Press Menu. Shows the control-panel menus and available settings. 2. Press 3. If PRINT MENU MAP is not highlighted, press . highlighted, and then press to highlight INFORMATION, and then press or .
Using the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You must perform a complete software installation to use the HP Easy Printer Care software. NOTE You do not have to have Internet access to open and use the HP Easy Printer Care software.
Section Options ● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray. ● Supplies Details link: Opens the supplies status page to view more detailed information about printer supplies, ordering information, and recycling information. Support tab ● Provides device information, including alerts for items needing attention.
Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Opening the HP Printer Utility To open the HP Printer Utility in Mac OS X V10.2 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the printer that you want to configure, and then click Utility.
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6 Maintenance This chapter describes ways to maintain the printer: ENWW ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer 89
Managing supplies Using, storing, and monitoring the print cartridge can help ensure high-quality printer output. Supplies life The average cartridge yield is 12,000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. Approximate print-cartridge replacement intervals Print cartridge Page count Approximate time period1 Black 12,000 pages2 6 months 1 2 Approximate life is based on 2,000 pages per month.
CAUTION Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Changing the print cartridge. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The printer automatically authenticates the print cartridge when it is inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge.
Replacing supplies and parts Carefully follow the guidelines in this section when replacing printer supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer. ● Sufficient space is required above and in the front of the printer for removing supplies. ● The printer should be located on a flat, sturdy surface.
2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller.
5. Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations. 6. Align the print cartridge with the tracks inside the printer, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
Cleaning the printer During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Troubleshooting print-quality problems). This printer has a cleaning mode that can correct and prevent these types of problems. To clean the printer using the printer control panel 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3.
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7 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge removed? For additional informa
Troubleshooting flowchart If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HPauthorized service or support provider. (See HP Customer Care.) NOTE Macintosh users: For more troubleshooting information, see Troubleshooting common Macintosh problems.
A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION appears on the control-panel display. ● Check that all trays are correctly loaded, adjusted, and installed in the printer. ● ● ● Using the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print.
● On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, make sure that PERSONALITY=AUTO. ● You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings. Then, print the job again. Step 4: Does the job print as expected? Go to step 5.
AUTO CONTINUE settings off. Then print the job again. The print job is not formatted correctly. Paper is not fed correctly or is damaged. There are print-quality problems. ● ● ● Adjust the print resolution. (See Print Quality submenu.) ● Check that REt is on. (See Print Quality submenu.) ● Go to Troubleshooting print-quality problems. ● Check that you are using the correct printer driver. (See Printer drivers.) Check the program settings. (See the program online Help.) ● Try a different font.
Solving general printing problems Printer selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the printer select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the printer. The maximum speed of the printer cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media.
The printer does not respond when you select Print in the software. ENWW Cause Solution The cable between the computer and the printer is not connected correctly. Disconnect and reconnect the cable. The printer cable is defective. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable. The wrong printer was selected in the software.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the printer. Message type Description Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Control-panel messages Control panel message Description Recommended action 10.32.YY UNAUTHORIZED SUPPLY A new, non-HP supply has been installed. This message appears until an HP supply . is installed or you press If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit. Unauthorized supply in use alternates with Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. For help press .
Control panel message Description Recommended action width guides, and confirm that the guides are in the correct position. 5. 13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. To continue printing, press to clear . the message, and then press Remove tray 2, clear the jam, and then reinstall tray 2. See Clearing jams from the input-tray areas. If the message persists after clearing all pages, contact HP Support. 13.XX.YY JAM IN TRAY X A page is jammed in the tray indicated. 1.
Control panel message 13.XX.YY JAM INSIDE TOP COVER Description A jam has occurred in the registration assembly area. Recommended action 4. Lower rear door completely, and then remove all media found. 5. Close the rear door. The four tabs in the paper guide will automatically reattach to the door. 6. To exit, press 1. Press the information. 2. Open the top cover, and then remove the print cartridge. 3. Remove all media found. 4. Lift the metal flap, and then remove any media remaining. 5.
Control panel message Description Recommended action 22 SERIAL I/O BUFFER OVERFLOW The printer serial buffer has overflowed during a busy state. 1. Press alternates with to continue printing. NOTE Data will be lost. To continue press 22 USB I/O BUFFER OVERFLOW The printer's USB buffer has overflowed during a busy state. 2. If the message persists, contact HP Support. 1. Press alternates with to continue printing. NOTE Data will be lost.
Control panel message 51.XY ERROR Description A printer error has occurred. alternates with Recommended action 3. Turn on the printer. 4. If the message persists, contact HP Support. 1. Press 2. If the message persists, turn the printer off and then on. 3. If the message persists, contact HP Support. 1. Press 2. If the message persists, turn the printer off and then on. 3. If the message persists, contact HP Support. To continue turn off then on 52.
Control panel message Description Recommended action NOTE This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. No system was found. 62 NO SYSTEM 64 ERROR 1. Turn the printer off and then on. 2. If the message persists, contact HP Support. 1. Turn the printer off and then on. 2. If the message persists, contact HP Support. A non-volatile storage device is full. Press to clear the message.
Control panel message Description Recommended action To change press the correct date and time the first time you turn on the printer. Press Stop to skip this step. You can set the date and time later by using the SYSTEM SETUP menu. To skip, press STOP If the prompt appears each time you turn on the printer, the clock is not working correctly. Contact HP support. Access Denied MENUS LOCKED The printer administrator has enabled the control-panel security mechanism.
Control panel message Description Recommended action CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be closed. Close the top cover and front door. CODE CRC ERROR An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. 1. Load the cleaning page into tray 1. 2. Press Menu. 3. Select PRINT QUALITY, and then . press 4. Select PROCESS CLEANING PAGE, . and then press Creating...
Control panel message LOAD TRAY X alternates with Description Recommended action does not have enough memory to load the fonts or other data. To solve the problem, increase the amount Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available. Press of memory for the device. Press information. for more for help. or See Configuring trays for more information.
Control panel message Description NON HP SUPPLY IN USE The printer has detected that a nonHP supply is currently installed but pressed to override the message. alternates with Recommended action was Ready NON HP SUPPLY INSTALLED alternates with A new, non-HP supply has been installed. This message appears until an HP supply . is installed or you press For help press If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit.
Control panel message Description Recommended action Printing... SUPPLIES STATUS The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed. No action necessary. Printing... USAGE PAGE The printer is generating the usage page. The printer will return to the online Ready state when the page has printed. No action necessary. Processing... The printer is currently processing a job but is not yet picking pages.
Control panel message Description Recommended action Tray X The printer is reporting the current configuration of tray X. No action necessary. alternates with Press to clear the message. To change size or type press Press to change the type or size. See Configuring trays for more information. TRAY XX EMPTY The tray is empty, but the current print job does not require this tray. Fill the tray.
Guidelines for using paper For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. For a complete list of supported media, see Supported media sizes. The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Printing special pages Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer. ● Configuration page The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see Using printer information pages. If you have an HP Jetdirect print server installed, a second page prints that lists all of the HP Jetdirect information.
Common causes of jams The printer is jammed.1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Paper specifications. A component is installed incorrectly. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are using media that has already passed through a printer or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to troubleshoot jams in the printer. For instructions about clearing jams, see Clearing jams. 3 1 2 1 Print cartridge 2 Input trays 3 Output bins Jam recovery This printer automatically provides jam recovery, a feature that you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to reprint jammed pages.
Clearing jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the printer, it could cause additional jams. The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me How menu. Clearing jams from the input-tray areas NOTE To remove media from the tray 1 area, slowly pull the media out of the printer. For all other trays, complete the following procedure. 1.
Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the top cover to clear the jam message. Lo 3. ck If a jam message persists, there is still media in the printer. Look for media in other locations. Clearing jams from the print-cartridge area 1. Open the top cover and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
2. Slowly pull the media out of the printer. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 3.
Clearing jams from the output-bin areas NOTE If media is jammed in the top output area, but most of the media is still inside the printer, it is best to remove it through the rear door. 126 1. Open the rear door. 2. Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open.
3. Grasp both sides of the media, and slowly pull the media out of the printer. (There might be loose toner on the media. Be careful not to spill it on yourself or into the printer.) NOTE If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media. 4. Close the rear door. (The clips automatically return to their original positions when the rear door is closed.) 5. Open and close the top cover to clear the jam message.
128 ● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. ● If you are printing from tray 1, try feeding fewer sheets of media at a time. ● If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray. ● Turn over the media stack in the tray. Also, try rotating the stack 180°. ● Try rotating media to feed through the printer from a different orientation. ● Check the media quality.
Troubleshooting print-quality problems This section helps you define print-quality problems and what to do to correct them. Often printquality problems can be handled easily by making sure that the printer is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Paper specifications.
See Light print (partial page) See Light print (entire page) See Specks See Specks See Dropouts See Gray background See Toner smear Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts See Dropouts See Lines Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn.
NOTE These examples depict letter-size media that has passed through the printer shortedge-first. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Paper specifications. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2.
Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 2.
Gray background 1. Do not use media that has already been run through the printer. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, increase the TONER DENSITY setting. See Print Quality submenu. 6. Make sure that the environmental specifications for the printer are being met.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the media type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto the media. (See Print Quality submenu.) You must also set the type of media for the tray you are using. (See Controlling print jobs.) 2.
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4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications.) 6. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications.
5. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications.) 6. If envelopes are creasing, try storing envelopes so that they lie flat. If the above actions do not improve wrinkles or creases, change your fuser mode from NORMAL to LOW1. 1. On the control panel, press Menu. 2. Use to highlight CONFIGURE DEVICE, and then press 3. Use to highlight PRINT QUALITY, and then press 4. Use to highlight FUSER MODES, and then press 5.
White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications.) 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 4. Replace the print cartridge. Scattered lines 138 1. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications.) 2.
Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications.) 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Do not use media that already has been run through the printer. 5. Decrease the toner density. Open the CONFIGURE DEVICE menu at the printer control panel.
140 ● From your software program, rotate the whole page 180° to print the lighter image first. ● If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn it on to restart the print job.
Troubleshooting common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media is loaded in the trays. The cable is defective or loose. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. The printer is plugged into a power strip and is not receiving enough power. Unplug the power cord from the power strip and plug it into another electrical outlet.
Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems, this section lists problems that can occur when using a Mac computer. NOTE Setup for USB printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser. The printer driver is not listed in Print Center. Cause Solution The printer software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up your selected printer in Print Center. Cause Solution The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where “” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer might not be ready.
When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X V10.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the printer is turned on.
Troubleshooting common PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
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A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Ordering parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: Ordering directly from HP You can obtain the following items directly from HP: ● Replacement parts To order replacement parts in the U.S. see http://www.hp.com/go/hpparts/. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories To order supplies in the U.S., see http://www.hp.com/go/ljsupplies.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Print cartridge Item Description Part number HP LaserJet print cartridge 12,000-page cartridge Q7516A Item Description Part number 100-pin 133 MHz DDR DIMM 32 MB Q7713A Boosts the ability of the printer to handle large or complex print jobs.
Item Description Part number Letter (8.5 x 11 in), 500 sheets/ream, 10-ream carton HPU1132/North America Letter (8.5 x 11 in), 250 sheets/ream, 6ream carton HPU1732 North America A4 (210 x 297 mm), 5-ream carton Q2397A/Asia-Pacific countries/regions A4 (210 x 297 mm), 250 sheet/ream, 5ream carton CHP412/Europe A4 (210 x 297 mm), 500 sheet/ream, 5ream carton CHP410/Europe A4 (210 x 297 mm), 160 g/m2, 500 sheet/ream, 5-ream carton CHP413/Europe Letter (8.
Item Description Part number HP Office paper Letter (8.5 x 11 in), 500 sheets/ream, 10-ream carton HPC8511/North America and Mexico Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPC3HP/North America For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This is good for high-volume printing. Legal (8.5 x 14 in), 500 sheets/ream, Specifications: 84 bright, 20 lb (75 g/m2).
152 Appendix A Supplies and accessories ENWW
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 5200L printer One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Customer Self Repair Warranty Service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components.
158 Appendix B Service and support ENWW
C ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ● Paper specifications 159
Physical specifications Table C-1 Printer dimensions 1 Printer model Height Depth Width Weight1 HP LaserJet 5200L 275 mm (10.8 in) 535 mm (21 in) 490 mm (19.3 in) 20.2 kg (44.5 lb) Without print cartridge Table C-2 Printer dimensions with all doors and trays fully opened Printer model Height Depth Width HP LaserJet 5200L 275 mm (10.8 in) 980 mm (38.6 in) 490 mm (19.3 in) Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold.
Table C-5 Sound power and pressure level, (continued) 1 2 3 Printing3 LpAm=53 dB (A) Ready LpAm=31 dB (A) Values subject to change. See www.hp.com/support/lj5200l for current information. Configuration tested: base printer with A4 paper size. Print speed is 25 ppm. Operating environment Table C-6 Necessary conditions Environmental condition ENWW Printing Storage/standby Temperature (printer and print cartridge) 15° to 32.
Paper specifications For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide). Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 in) Cut edge conditions Cut with sharp blades with no visible fray.
Envelopes with double side seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
Labels CAUTION To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the rear output bin. Never print on the same sheet of labels more than once or print on a partial sheet of labels. Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), which is the printer fusing temperature.
D Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 165
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
not be returned to you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions.
HP LaserJet 5200L printer Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety.
Declaration of conformity Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 5200L printer Regulatory Model Number3): Product Options: BOISB-0502-00 ALL conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1:2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 5200L, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
174 Appendix D Regulatory information ENWW
E Working with memory This section explains the memory features of the printer and provides steps for expansion.
Overview One dual inline memory module (DIMM) slot is available for upgrading the printer with more printer memory—DIMMs are available in 32, 48, 64, and 128 MB. For ordering information, see Ordering parts, accessories, and supplies. NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer. To find out how much memory is installed in the printer, print a configuration page. See Using printer information pages.
Installing printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION Static electricity can damage DIMMs.
178 3. Remove the right side panel by sliding it towards the rear of the printer until the side slides from the printer. 4. Open the access door by pulling on the metal tab.
5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 6. ENWW Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.
7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks. 8. 180 Close the access door, and press firmly until it snaps into place.
9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the printer on.
Checking DIMM installation After installing the DIMM, make sure that the installation was successful. To verify that the DIMM is installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, the DIMM might have been incorrectly installed. See Control-panel messages. 2. Print a configuration page (see Using printer information pages). 3.
Saving resources (permanent resources) Utilities or jobs that you download to the printer sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Enabling memory for Windows 184 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Checking DIMM installation.
F Printer commands Most programs do not require you to specify printer commands. See your computer and software documentation to find the method for specifying printer commands, if needed. PCL 6 and PCL 5e PCL 6 and PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This section provides a quick reference for users who are already familiar with PCL 6 and PCL 5e command structure. HP-GL/2 The printer can print vector graphics by using the HP-GL/2 graphics language.
Understanding PCL 6 and PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters might not appear on your screen as shown here. You must use the exact character and case specified for PCL 6 or PCL 5e printer commands.
Ec&l3a1o8D Using escape characters Printer commands always begin with the escape character (Ec). The following table shows how the escape character can be inserted in various MS-DOS programs.
NOTE Fonts are either "fixed" or "proportional" in spacing. The printer contains both fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial, Times New Roman, and others). Fixed-spaced fonts are generally used in programs such as spreadsheets and databases, where it is important for columns to line up vertically. Proportional-spaced fonts are generally used in text and word-processing programs.
Table F-2 Page-control commands (continued) Function Command Options (#) 80 = Monarch envelope 81 = Commercial 10 envelope 90 = DL ISO envelope 91 = C5 ISO envelope 100 = B5 ISO envelope/B5 ISO 101 = Custom Paper type Ec&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Preprinted 13WdTransparency = Transparency #WdCustompapertype = Custom1 Orientation Ec&l#O
Table F-3 Cursor Positioning Function Command Options (#) Vertical position (rows) Ec&a#R # = Row number Vertical position (dots) Ec*p#Y # = Dot number (300 dots = 1 in) Vertical position (decipoints) Ec&a#V # = Decipoint number (720 decipoints = 1 in) Horizontal position (columns) Ec&a#C # = Column number Horizontal position (dots) Ec*p#X # = Dot number (300 dots = 1 in) Horizontal position (decipoints) Ec&a#H # = Decipoint number (720 decipoints = 1 in) Function Command Options (#)
Table F-6 Font selection (continued) Function Command Options (#) 9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe) 5T = Windows 3.1 Latin 5 (commonly used in Turkey) 579L = Wingdings Font Primary spacing Ec(s#P 0 = Fixed 1 = Proportional Primary pitch Ec(s#H # = Characters/inch Set pitch mode1 Ec&k#S 0 = 10 4 = 12 (elite) 2 = 16.5 - 16.
192 Appendix F Printer commands ENWW
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Macintosh accessory that you use to select a device. control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer status.
pixel PJL Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen. Abbreviation for “printer job language.” PostScript A trademarked page-description language. PPD Abbreviation for “PostScript printer description.” printer driver A software program that a computer uses to gain access to printer features. RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change. raster image An image composed of dots.
Index Symbols/Numerics 250–sheet tray. See tray 2 A A4 paper settings 25, 26 access denied 113 accessibility features 4 accessories ordering 148 part numbers 149 acoustic specifications 160 adhesive labels.
copies, default number of 25 counterfeit supplies 91 Courier font settings 25 cover pages 75, 77, 80 covers 77 creased paper, troubleshooting 136 crooked pages 135 curled paper, troubleshooting 136 custom-size paper driver settings 74 printing on 64 settings 24 tray settings 25 tray specifications 12 customer support Linux 144 online iii repacking printer 156 D darkness, setting 29 data transmission settings 33 date, setting 29, 112 DC controller errors 111 declaration of conformity 171 default settings, re
help, Show Me How menu 20 HP Customer Care iii HP Driver Preconfiguration 8 HP Easy Printer Care software 11, 85 HP fraud hotline 91 HP Instant Support Professional Edition (ISPE) iii HP LaserJet Tough paper 67 HP media, ordering 149 HP Printer Utility, Macintosh 10, 87 HP SupportPack 157 HP-Authorized Dealers iii HP-GL/2 commands 185 HP-UX software 11 humidity specifications 161 troubleshooting 129 I I/O menu 33 Illegal Operation errors 141 image defects, troubleshooting 129 image reptition, troubleshootin
curled 136 custom-size 25, 64, 74 default size, setting 25 document size, selecting 74 duplexing, sizes supported 70 first page 75, 77, 80 glossy paper 67 heavy paper 67 HP LaserJet Tough paper 67 HP, ordering 149 loading tray 1 53 loading tray 2 55 pages per sheet 75, 78 PCL commands 188 preprinted 58 prepunched 58 PS settings 37 recycled paper 68 rotated, printing on 62 selecting 50 Show Me How menu 20 sizes supported 12 skewed 135 specifications 12, 162 storing 69 tray selection 30, 36, 48 tray settings
tray settings 23 troubleshooting 119, 129 troubleshooting trays 103 unexpected size or type errors 110 usage page 22 vellum, printing on 66 wrinkled 136 Paper Handling menu 23 paper path test 35 parallel buffer overflow errors 109 parallel cable length, maximum 44 part numbers 149 parallel communications, settings 33 parallel port connecting 44 locating 6 part numbers accessories 149 media, HP 149 memory 149 print cartridges 149 parts, ordering 148 pausing a print request 80 PCL commands common 188 escape s
fuser modes 27 printing on 58 Q quality.
T technical support Linux 144 online iii repacking printer 156 temperature specifications 161 tests 35 text, troubleshooting blurred 139 garbled 104 misformed characters 135 three-hole punched paper fuser modes 27 printing on 58 time, setting 29, 112 timeout settings held jobs 29 I/O 33 Sleep mode 30, 38 tire tracks, troubleshooting 137 toner density setting 29 EconoMode 29 low 31, 40 out of 31, 40 output quality, troubleshooting 133 top output bin full message 117 locating 5 printing to 51 tough paper 67 t
type mismatch message 118 U unexpected size or type errors 110 uninstalling Macintosh software 10 UNIX carriage return settings 27 model scripts 8 Update Now feature, drivers 8 upgrading memory 176 usage page 22 usage page, printing 84 USB buffer overflow errors 110 USB cable, part number 149 USB port connecting 45 locating 6 Macintosh installation 10 supported 4 troubleshooting Macintosh 143 Use Different Paper/Covers 75 white lines or spots, troubleshooting 137 Wide A4 settings 26 Windows driver settings
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