hp scanjet 7400c series scanner setup and support guide
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1 Installing and troubleshooting This section provides information for installing the scanner and resolving issues that might occur during installation. For usage problems after installation, see the user’s manual. Installing the scanner and accessories Before you begin ● Ensure you have a USB connection or SCSI card properly installed in your computer. If you choose to use SCSI, you will need a SCSI cable. ● Locate the Macintosh CD package.
Installing and troubleshooting 1. Check the box contents ADF scanner HP PrecisionScan Pro CD-ROM XPA power cable ● HP ScanJet 7400C series scanner ● HP PrecisionScan Pro CD-ROM ● automatic document feeder (ADF) (some models only) System requirements See the box in which the scanner shipped.
Installing and troubleshooting 5 2. Connect the ADF If your scanner came with an ADF or you purchased one separately, attach the ADF to the scanner. Use the ADF to scan multiple pages. a b c Remove the protective film from the bottom of the ADF. Attach the ADF to the scanner. Connect the ADF cable to its port on the scanner. ADF port See “Using accessories” in the HP PrecisionScan Pro Help for usage instructions.
Installing and troubleshooting 3. Unlock the scanner Use your finger to flip the lock down to the unlocked position. If the lock is not completely in the unlocked position, you will hear a grinding noise when you try to scan.
Installing and troubleshooting 7 4. Install software Install the HP scanning software before you install additional software. a b c d e f Quit all open programs. Insert the CD-ROM. The HP Scanning Software window appears. (If the HP Scanning Software window does not appear, double-click the icon for the HP Scanning Software CD.) Double-click the HP Scanning Software Installer, and then follow the instructions on the screen.
Installing and troubleshooting 5. Connect interface cable a b Turn off the computer. Choose ONE: ● Connect the USB cable between the USB ports on the scanner and the computer. ● Connect the SCSI cable between the SCSI ports on the scanner and the computer. SCSI USB 6. Connect the power cable a b Connect the power cable between the scanner and a surge protector or grounded wall outlet that is easily accessible. This turns on the scanner. (There is no power switch.) Turn on the computer.
Installing and troubleshooting 9 7. Change the front panel overlay (if necessary) The scanner has a front panel overlay installed. If necessary, change the overlay to match your language. a From the bottom, front center of the overlay, gently lift the overlay off of the scanner. b Align the pegs on the back of the new overlay with the holes on the scanner and snap the overlay into place.
Installing and troubleshooting Start scanning Use one of these methods: ● Scanner buttons. Scan directly to a destination by pressing one of these buttons: Edit Text E-mail Fax ● Copy File HP Scanning Software HP PrecisionScan Pro software. Use the software to view or change the scanned image before you send it.
Installing and troubleshooting 11 Connect the XPA (optional) Use the XPA to scan negatives, slides, and other transparent items. a Connect the XPA cable to its port on the scanner. XPA port b Restart the scanning software. See “Using accessories” in the HP PrecisionScan Pro Help for usage instructions. Find help and support See these sources: ● ● ● ● View the three-minute product tour when you start the software.
Installing and troubleshooting Performing basic troubleshooting If the scanner or software is not working, perform these steps first. ● Check that the power cable is securely connected between the scanner and a live electrical outlet or surge protector that is turned on. ● Make sure you have properly and securely connected the scanner to the computer using either the Universal Serial Bus (USB) or the SCSI Input/Output (I/O) interface. See "Checking connections" on page 13.
Installing and troubleshooting 13 Checking connections The scanner can be connected to the computer using a USB or a SCSI connection. USB is recommended because its installation is simpler. If you are having trouble with a USB or a SCSI connection, use the Apple System Profiler to verify that scanner is connected to the computer correctly.
Installing and troubleshooting Checking the USB connection This scanner can be connected to the computer using USB if these requirements can be met: ● The computer has a USB connector on the back (see below). ● The computer is running Mac OS 8.5.1 or later.
Installing and troubleshooting 15 To test the USB connection 1 Close all applications and shut down the computer. 2 Make sure that the scanner is unlocked. 3 Connect the power cord to the scanner and to an electrical outlet. 4 Turn on all external USB devices, including the scanner. 5 Turn on the computer. 6 Choose Control Panels from the Apple menu, and then choose HP ScanJet Controls from the submenu. 7 Click the General tab in the HP ScanJet Controls dialog box.
Installing and troubleshooting Checking the SCSI connection You can connect this scanner to a computer using a SCSI card and cable that meet the requirements shown below. These requirements are the same as those on any SCSI flyer that might be included in the scanner box. For all SCSI cards and cables: ● The SCSI card must be compliant with the operating system that your computer is running. ● The SCSI card must be installed with appropriate software drivers. See the documentation for the card.
Installing and troubleshooting 17 Connecting the scanner If you have other SCSI devices to connect to the SCSI card, connect the scanner to the last device in the chain. For more information, see the documentation that came with the SCSI card. Testing the SCSI installation Test the SCSI installation to see if it is working. To test the SCSI installation Note: If you get an error message while testing the SCSI installation, follow the directions in the message.
Installing and troubleshooting SCSI troubleshooting If the scanner test fails, follow these steps. ● Repeat basic troubleshooting. See "Performing basic troubleshooting" on page 12. ● Make sure the SCSI chain is less than 20 feet (6 meters) long, including any cabling to SCSI devices inside the computer. ● If other SCSI devices are connected to the computer, make sure the scanner is the last physical device in the SCSI chain.
Installing and troubleshooting 19 Changing the SCSI address The SCSI address (also called the SCSI ID) for the HP scanner is preset to 2. If you have other SCSI devices attached to this SCSI card, you may need to change the scanner address to prevent address conflicts. If this is the case, use the following procedure only AFTER installing the scanning software. To change the SCSI address 1 Find an available address using the documentation that came with the computer.
Installing and troubleshooting Uninstalling the software The Uninstall option of the setup program allows you to remove the scanning software from your computer. To uninstall software 1 Unplug the scanner, and then restart the computer. Note: If you do not unplug the scanner and restart the computer before you uninstall the software, some files are not removed from your computer during the uninstallation. 2 Insert the HP Scanning Software CD into your computer's CD-ROM drive.
Support, warranty, and specifications 2 21 Support, warranty, and specifications This section provides information for finding support for your scanner, the warranty, and specifications. Finding HP help on the Web HP provides several resources on the Web to provide help with your scanner whenever you want. Visiting HP websites HP product support Visit www.hp.com/go/support to find information for your scanner model.
Support, warranty, and specifications Visiting related websites Links to third-party websites are provided solely as a convenience to you. HP has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites or their content. Thus, HP does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them.
Support, warranty, and specifications 23 Contacting HP Customer Support In addition to the Web, you can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice.
Support, warranty, and specifications Obtaining support within the United States Free telephone support for one year Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply. Call (208) 323-2551. Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, or 9 am to 4 pm Saturday. After the first year Call (900) 555-1500. Charges are $2.50 per minute with a $25.
Support, warranty, and specifications 25 If the number below has changed, visit www.hp.com/cposupport/mail_support.html to check for a new one.
Support, warranty, and specifications Malaysia South Africa +60 (3) 295 2566 (Kuala Lumpur) 1 300 88 00 28 (Penang) 086 000 1030 (RSA) +27-11 258 9301 (outside RSA) Mexico Spain 52 58 9922 (Mexico City) 01-800-472-6684 (outside Mexico City) +34 902 321 123 Middle East/Africa +46 (0)8 619 2170 +44 (0) 207 512 52 02 Switzerland Netherlands +41 (0)848 80 11 11 +31 (0)20 606 8751 Taiwan New Zealand +886 (2) 2717 0055 +64 (9) 356 6640 Thailand Norway +66 (2) 661 4000 (Bankok) +47 22 11
Support, warranty, and specifications 27 Warranty Statement HEWLETT-PACKARD LIMITED WARRANTY STATEMENT HP PRODUCT DURATION OF LIMITED WARRANTY: HP ScanJet 7400C, 7450C, 7490C Scanners and/or HP ScanJet Automatic Document Feeder and/or HP ScanJet Transparency Adapter 1 year 1 HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
Support, warranty, and specifications 7 HP’s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons.
Support, warranty, and specifications Specifications Environmental specifications Scanner ADF Temperature Temperature Operating: 10° to 35° C (50° to 95° F) Operating: 10° to 35° C (50° to 95° F) Storage: -40° to 60° C (-40° to 140° F) Storage: -40° to 60° C (-40° to 140° F) Humidity Humidity Operating: 15% to 80% noncondensing 10° to 35° C (50° to 95° F) Operating: 10% to 80% noncondensing (10° to 35° C or 50° to 95° F) Storage: up to 90% (0° to 70° C or 32° to 158° F) Storage: 10% to 90% (0°
Support, warranty, and specifications Product specifications Scanner Scanner Feature Specification Scanner type Flatbed Maximum item size 216 mm by 356 mm (8.
Support, warranty, and specifications 31 ADF ADF Feature Specification Size 535 by 290 by 90 mm (21.06 by 11.42 by 3.54 inches) Weight 2.20 kg (4.85 lb) Paper tray capacity 50 sheets of 75 g/m2 (20 lb bond) Maximum paper size 216 by 356 mm (8.5 by 14 inches) Minimum paper size 210 by 149 mm (8.27 by 5.85 inches) Maximum paper weight 105 g/m2 (28 lb bond) Minimum paper weight 60 g/m2 (16 lb bond) Power requirements 420 mA (24 V dc) average Speed C7716B: 15 ppm for 216 by 279 mm (8.
Support, warranty, and specifications Regulatory information German Noise Declaration The German noise declaration is required in Germany. It gives noise output figures. Scanner ADF Geräuschemission Geräuschemission LpS < 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T. 19 LpS < 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T.
Support, warranty, and specifications 33 FCC Declaration of Conformity (scanner) Supplier’s Name: Supplier’s Address: Contact Person: Telephone: Product Name: Model Number: Product Options: Hewlett-Packard Company Colorado Digital Imaging 700 71st Avenue Greeley, CO 80634 USA CDI Regulatory Manager 970-350-4000 HP ScanJet 7400C, HP ScanJet 7450C, HP ScanJet 7490C C7710A (Base Scanner), C7717A or C7718A (Worldwide), C7713A or C7715A (US Commercial), C7712A or C7714A (US Retail) C7671B (transparency adapt
Support, warranty, and specifications EU Declaration of Conformity (scanner) According to ISO/IEC Guide 22 and EN 45014: Supplier's Name Supplier's Address Hewlett-Packard Company Colorado Digital Imaging 700 71st Avenue Greeley, Colorado 80634 USA declares that the product: Product Name HP ScanJet 7400C, HP ScanJet 7450C, HP ScanJet 7490C Model Number(s) C7710A (Base Scanner), C7717A or C7718A (Worldwide), C7713A or C7715A (US Commercial), C7712A or C7714A (US Retail) Product Options C7671B (tr
Support, warranty, and specifications 35 HP Environmental Product Stewardship Program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with attributes to minimize impacts on our environment. Energy consumption Energy usage drops significantly while in low-power mode, which saves natural resources and saves money without affecting the high performance of this product.
Support, warranty, and specifications Disassembly/End of life This HP product (HP ScanJet 7400C series scanner) is designed for ease of disassembly and to provide end-of-life disposal options by use of common fasteners and snap-fitting parts. Acoustical noise specification This HP product (HP ScanJet 7400C series scanner) has the following sound power levels: Note: These specifications reflect sound power levels of the scanner without any attached accessories.
Support, warranty, and specifications 37 Recycling materials HP offers a variety of product end-of-life return programs in a number of geographic areas. To determine if one is available in your area, please contact your nearest HP sales office. Products returned to HP are reused, recycled, or disposed of in a responsible manner. Each month, HP reuses or recycles more than 3.5 million lb (1.
Support, warranty, and specifications
