user manual

hp instant support
Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects
diagnostic information from your product and matches it with the HP information database. At hp instant
support, you can find intelligent solutions that help you resolve problems quickly and easily.
How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard Company when
you click hp instant support. The hp instant support Web site reads the product data to analyze the
product's current status. The Web site creates a customized Web page that appears in the browser
window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs
you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information
(for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-
Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support Web site provides these tools for troubleshooting and for maintenance:
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Firmware and software updates.
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Troubleshooting for recent events that are listed on the Event Log. For example, the product might
show a jam as the most recent event listed in the event Log. The hp instant support Web site detects
the event and provides troubleshooting information for the jam.
●
Support packs.
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Product documentation, such as user guides and getting started guides.
Shop for Supplies
The Shop for Supplies link connects you to a Web page that facilitates your online ordering of supplies
from a reseller of your choice. The supplies that you need are preselected. You can change quantities
or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that
the correct supplies are ordered through your selected reseller.
ENWW hp instant support 101
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