Compaq Presario Desktop Products Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week.
Don’t Forget to Register! Click “Register with Compaq” on your desktop or go to: http://register.hp.com Registration is quick, easy and offers: • • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. The HP newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at http://subscription.support.hp.
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution describes what you should do to try to solve the problem. Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC.
Internet Access Symptom Problem Solution Cannot connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network).
Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to an external power source. Ensure that cables connecting the PC to the external power source are plugged in properly. Monitor is not connected or is not on. Connect the monitor to the PC, plug it in, and turn it on. Line voltage selection switch is not in the proper position for your country/region (115VAC/230VAC).
• • System Restore This Microsoft Windows XP feature allows you to bring your computer configuration back to a previous time when a current software problem may not have existed. The feature does this by creating a “restore point” where it records the PC settings at that time and date. The installation of some software automatically sets a restore point for you, but it is recommended to manually set restore points, especially before installing or downloading additional software.
Creating Recovery CDs/DVDs 1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer. NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the “recovery partition.
IMPORTANT: The DVD Writer (DVD+RW/+R) drive can’t record to DVD-R, DVD-RW, or DVD-RAM discs. When recording, use DVDs that have a “+” in their names. The number of CDs/DVDs in the recovery set depends on your PC model. The program tells you the number of blank discs needed to make the set. The process takes some time, including up to 15 minutes per disc to verify that the information written on the disc is correct. You can quit the process at any time.
To Start Application Recovery: 1 2 3 4 5 6 7 8 9 10 11 Close all applications and folders. Uninstall the existing (damaged) application. Click Start on the taskbar. Choose All Programs. Choose PC Help & Tools. Click Compaq Application Recovery, and then click Yes. Click Application Installation or Driver Installation, and then click Next. Select the driver or application program to install, and then click Install. Follow the onscreen instructions.
5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. System Recovery Using Recovery Discs Make your own recovery CDs/DVDs before you need them; recovery discs are not included with your PC. See “Creating Recovery CDs/DVDs.
Warranty and License Information HP Total Care If Necessary: Get Repair HP Total Care provides fast, friendly, and effective expert advice for all your Compaq branded products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help and Support Center for the fastest resolutions. For more information on your support and services options visit http://www.hp.
Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an extended service plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care. For more information please visit US Only http://www.hp.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of this EULA: a. Use. You may use the Software Product on a single computer (“Your Computer”). If the Software Product is provided to you via the Internet and was originally licensed for use on more than one computer, you may install and use the Software Product only on those computers. You may not separate component parts of the Software Product for use on more than one computer.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NONINFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT.
Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 10500 Ridgeview Ct.
Regulatory and Safety Information WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life. WARNING: The PC is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. WARNING: Please read the “Additional Safety Information” located later in this document before installing and connecting your PC to the electrical power system.
Statement of Fax Branding The Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine, unless it clearly contains: A margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business or other entity, or individual sending the message, the telephone number of the sending machine or such business, entity, or individual.
This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. AC Power Safety Warning WARNING: Install the computer near an AC outlet.
Lightning Protection For added protection of any Compaq product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges.
©2004 Hewlitt-Packard Development Company, L.P.
