HP Pavilion dm4 Entertainment PC Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries.
MSG revision history Revision Publication date Description A August 2010 ● Updated commodities in the following location: ● Updated bottom components illustration in the following location: Bottom components on page 15. ● Updated the component replacement procedures for the hard drive in the following location: Hard drive on page 57. ● Updated the component replacement procedures for the optical disk drive in the following location: Optical drive on page 60.
iv MSG revision history
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Identifying the hardware ........................................................................................................... Top components .........................................................................................
Grounding guidelines .............................................................................................. 40 Electrostatic discharge damage .................................................................. 40 Packaging and transporting guidelines ........................................ 41 Workstation guidelines .............................................................. 41 Equipment guidelines .................................................................
6 Specifications ................................................................................................................. 97 Computer specifications .......................................................................................................... 97 35.56-cm (14.0-in) display specifications .................................................................................. 98 Hard drive specifications ..........................................................................................
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1 Product description Category Description Discrete UMA Product Name HP Pavilion dm4 Entertainment PC √ √ Processors Intel® Core™ i7 processor 640M, 2.80-GHz (SC turbo up to 3.33 GHz), 4-MB L3 cache √ √ 620M, 2.66-GHz (SC turbo up to 3.33 GHz), 4-MB L3 cache √ √ 580M, 2.66-GHz (SC turbo up to 3.33 GHz), 3-MB L3 cache √ √ 560M, 2.66-GHz (SC turbo up to 3.2 GHz), 3-MB L3 cache √ √ 540M, 2.53-GHz (SC turbo up to 3.06 GHz), 3-MB L3 cache √ √ 520M, 2.40-GHz (SC turbo up to 2.
ATI Mobility Radeon™ HD5470 with 512-MB of dedicated video memory (128-MB×16 DDR3, 800MHz) √ √ Intel HD Graphics with shared video memory (memory size is dynamic change) Unified Memory Architecture (UMA Panel Memory Hard drives 35.56-cm (14.
HP TrueVision √ √ Low light, fixed (no tilt), activity LED √ √ 640 × 480 by 24 frames per second √ √ One microphone, digital √ √ Noise suppression √ √ Dolby Advanced Audio, HD audio √ √ Supports Microsoft Premium requirements √ √ Altec Lansing speakers √ √ Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ Wireless Integrated wireless local area network (WLAN) options by way of wireless module: √ √ Intel Centrino Wireless-N 1000 802.
Keyboard/pointing devices Power requirements Hot plug/unplug and auto detect for wide-aspect or standard-aspect video √ √ HDMI v1.3 supporting up to 1080p, 1920 x 1200 @ 60 Hz DVI mode √ √ USB 2.0 (3) √ √ RJ-45 √ √ Audio-in (microphone) √ √ Audio-out (headphone) √ √ Smart-pin AC adapter plug √ √ 35.56-cm (14.
Mini-card device √ √ SIM √ √ 5
2 External component identification Identifying the hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, select View system information. 3. Select Hardware tab > Device Manager.
Top components TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the button to turn the TouchPad on and off. (2) TouchPad zone* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* Functions like the left button on an external mouse. (4) Right TouchPad button* Functions like the right button on an external mouse. *This table describes factory settings.
Lights Component (1) Description Power light ● White: Power is on. ● Blinking White: The computer is in the Sleep state. NOTE: Another power light is located on the left side of the computer. (2) Mute light Amber: Speaker sound is off. (3) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: ● 8 Wireless devices are enabled at the factory. Amber: All wireless devices are off.
Power button and fingerprint reader Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys 10 Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used functions.
Front components Component Description (1) Supports the following optional digital card formats: (2) Digital Media Slot Speakers (2) ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card (standard and large size) ● xD-Picture Card (XD) Produce sound. Right-side components Component (1) Description Optical drive light ● On: The optical drive is being accessed.
Component (4) (5) Description Battery light Power connector ● White: The computer is connected to external power and the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light continues to blink. Connects an AC adapter.
Component (6) Description Power light ● On: Power is on. ● Blinking: The computer is in the Sleep state. NOTE: Another power light is located next to the power button. (7) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (8) RJ-45 (network) lights ● White: The network is connected.
Display components 14 Component Description (1) Internal display switch Turns off the display if the display is closed while the power is on. (2) Webcam light White: The webcam is in use. (3) Webcam Records video and captures still photographs. (4) Internal microphone Record sound.
Bottom components Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Hard drive bay Holds the hard drive.
Wireless antennas On select computer models, at least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWANs).
Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region and country.
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. 18 ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
Computer major components Computer major components 19
Item Description (1) 35.56 cm (14.0-in), WXGA, HD, BrightView display assembly Spare part number NOTE: See Display assembly components on page 27 for more display assembly internal component spare part information.
Item (10) Description Spare part number For use in models equipped with 512 MB of HD5470 discrete graphics memory 621044-001 For use in models equipped with 1 GB of HD5470 discrete graphics memory 621045-001 For use in models equipped with 512 MB of HD6370 discrete graphics memory 630713-001 For use in models equipped with 1 GB of HD6370 discrete graphics memory 630714-001 For use in models equipped with UMA graphics 608204-001 For use in models equipped with WiMAX and UMA graphics 633863-001
Item Description Spare part number Atheros AR9285 802.
Item Description Spare part number Broadcom 43224AGN 802.
Item Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.
Item Description Spare part number Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.
Item (19) 26 Description Spare part number 640-GB, 5400 RPM (replaces 608219-001) 603785-001 640-GB, 5400 RPM (replaced by 603785-001) 608219-001 640-GB, 7200 RPM 621046-001 500-GB, 7200 RPM 608218-001 320-GB, 7200 RPM 608217-001 250-GB, 7200 RPM 608216-001 160-GB solid-state drive 608215-001 DVD±RW SuperMulti DL Drive (12.
Display assembly components Item Description Spare part number (1) Display bezel 608209-001 (2) Webcam module 615744-001 (3) Display panel, Brightview, high-definition, 35.56 cm (14.
Item Description Spare part number (3) Display hinge cover 608210-001 (4a) Webcam cable (4b) Antennas and cables (5) Display hinge cover 608210-001 (6) Display bracket 608214-001 (7) Display back cover 608208-001 Display Screw Kit (not illustrated; includes screws and screw covers) 608212-001 Display cable kit (not illustrated) 608211-001 Display cable kit for models equipped with WWAN (not illustrated) 630284-001 Plastics Kit Item 28 Description Spare part number Plastics kit
Mass storage devices Item Description (1) Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive (2) Spare part number 608221-001 Hard drive (include hard drive bracket) NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001.
Miscellaneous parts Description Spare part number AC adapters 90-W Smart AC adapter with power factor correction (PFC), RC/V 3W 613153-001 90-W AC adapter with power factor correction (PFC), RC/V EM 3W 613160-001 65-W Smart AC adapter, RC/V 3W 613152-001 65-W Smart AC adapter with power factor correction (PFC), RC/V EM 3W 613161-001 Power cord, AC, 3 wire, black, 1.
Description Spare part number Rubber feet 608228-001 Screw Kit 608234-001 ● Phillips M2.0x2.0 broadhead screw ● Phillips M2.0x3.0 screw ● Phillips M2.0x4.0 screw ● Phillips M2.0x5.0 screw ● Phillips M2.5x5.0 screw ● Phillips M2.5x6.5 screw ● Phillips M2.5x7.0 screw ● Phillips M3.0x3.0 screw Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord, AC, 3-pin, black, 1.
32 Spare part number Description 580101-001 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands 580101-002 Atheros AR9285 802.
Spare part number Description 593530-001 Intel Centrino Wireless-N 1000 802.
34 Spare part number Description 600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.
Spare part number Description 608206-001 35.56 cm (14.0-in) display panel, high definition, Brightview for use in models without WWAN 608207-001 35.56 cm (14.
36 Spare part number Description 608223-001 Base enclosure 608224-001 Top cover (includes Touchpad and bracket, button board, and cable) 608225-001 Fingerprint reader board 608226-001 Power button board (includes cable) 608227-001 Misc Cable Kit (includes Bluetooth module cable and hard drive cable) 608228-001 Rubber feet 608229-001 Fan/heat sink for use in models with UMA graphics (includes replacement thermal material) 608231-001 Fan/heat sink assembly for use in models with discrete gra
Spare part number Description 630284-001 Display cable kit for models equipped with WWAN 630713-001 System board for use in models equipped with 512 MB of HD6370 discrete graphics memory 630714-001 System board for use in models equipped with 1 GB of HD6370 discrete graphics memory 633252-001 750-GB, 7200 RPM hard drive 633863-001 System board for use in models equipped with WiMAX and UMA graphics 634336-001 Thermal pad kit 634693-001 Intel Core i5 480M Dual Core processor, 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number The serial number label, located in the battery bay of the computer, provides important information that you may need when contacting technical support. ● Product name (1).
Computer feet Description Spare part number Rubber Feet Kit 608228-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 9-cell, 93-WH (2.80-Ah) Li-ion 593550-001 6-cell, 55-WH (2.55Ah) Li-ion 593554-001 6-cell, 62-WH (2.80-Ah) Li-ion 593562-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Memory module Description Spare part number 4096-MB, PC3 10600, 1333-MHz 599092-001 2048-MB, PC3 10600, 1333-MHz 598856-001 1024-MB, PC3 10600, 1333-MHz 598859-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
WLAN module NOTE: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-001 For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands Atheros AR9285 802.
Description Spare part number Broadcom 43224AGN 802.
Description Spare part number Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.
Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 45). 5.
4. Remove the WLAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP un2420 Broadband Module (WWAN) 531993-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the WWAN module (3) by pulling it away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. Reverse the above procedure to install the WWAN module.
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001.
58 3. Lift the cover up at an angle (2) and remove it (3). The hard drive cover is included in the plastics kit, spare part number 608233-001. 4. Disconnect the hard drive cable from the system board (1). 5. Lift the hard drive out of the hard drive bay (2). 6. If it is necessary to replace the hard drive bracket (also called the protective cover), disconnect the hard drive cable (1) from the hard drive.
7. Remove the four Phillips PM3.0×3.0 screws (2) and cover (3) only If the hard drive does not already have these components preassembled. Reverse this procedure to reassemble and install the hard drive.
Optical drive Description Spare part number DVD±RW SuperMulti DL Drive 608221-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Firmly pull outward on the open tray (2) until the drive slides out. 7. Press the bezel release button (1), lift the bezel at an angle (2), and remove the bezel (3). 8. If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 9. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2).
Reverse the above procedure to reassemble and install the optical drive.
Remove the keyboard: 1. Turn the computer upside down with the front toward you. 2. Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. 3. Turn the computer right-side up with the front toward you. 4. Open the computer as far as possible. 5. Release the top edge of the keyboard by lifting it up to disengage the keyboard from the tabs on the top cover (1). 6. Rotate the keyboard over until it rests on the palm rest (2). 7.
Top cover Description Spare part number Top cover (includes Touchpad and bracket, button board, and cable) 608224-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the six Phillips PM2.0x2.0 broadhead screws that secure the top cover to the base enclosure. 4. Turn the computer right-side up with the front toward you. 5. Open the computer as far as possible. 6. Remove the four Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure, and then disengage the top cover from the base enclosure and lift the top cover up enough to gain access to the cables. 7.
8. Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). 9. Release the ZIF connector to which the fingerprint reader board cable is connected and disconnect the cable from the system board (3). 10. Remove the top cover from the base enclosure. Reverse this procedure to install the top cover.
Fingerprint reader board Description Spare part number Fingerprint reader board 608225-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the fingerprint reader board (4) from the top cover. Reverse the above procedure to install the fingerprint reader board. NOTE: To reinstall, place the board into the slot, and then place the bracket over it by setting the right side of bracket into the slots. Then replace the screw.
Power button board Description Spare part number Power button board (includes cable) 608226-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the power button board (2). Reverse the above procedure to install the power button board. Display assembly Description Spare part number 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models equipped with WWAN 613667-001 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models not equipped with WWAN 608207-001 Before removing the display assembly, follow these steps: 70 1. Shut down the computer.
d. Optical drive (see Optical drive on page 60) e. Top cover (see Top cover on page 64) Remove the display assembly: 1. Turn the computer display-side up, with the front toward you. 2. Open the display as far as possible. 3. Disconnect the display panel cable (1) from the system board. 4. Remove the four black Phillips PM2.5×6.5 screws (2) that secure the display assembly to the computer. CAUTION: Support the display assembly when removing the display screws in the following steps.
7. If it is necessary to remove the display brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure the brackets to base enclosure, and the remove the brackets (2). 8. If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. The display screw covers are included in the Display Screw Kit, spare part number 608212-001. (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×5.0 screws 9.
10. Remove the display bezel (4). The display bezel is available using spare part number 608209-001. 11. If it is necessary to replace the webcam module, lift the webcam from the double-sided tape on the display back cover (1), disconnect the webcam cable (2) from the module, and remove the webcam. The webcam is available using spare part number 615744-001. 12. If it is necessary to replace the display panel, remove the four Phillips PM2.0×5.
13. Remove the cable from the routing path (2) along the bottom of the enclosure, disconnect the display panel cable from the HP logo light cable (3), and then lift the panel from the enclosure (4). The display panel is available using the spare part number 608206-001 for models without WWAN and 613666-001 for models with WWAN. NOTE: The hinge cover screws are thicker than the other screws. 14. If it is necessary to replace the display cable, follow these steps: 74 a.
The display cable is available in the Display Cable Kit, spare part number 608211-001. 15. If it is necessary to replace the display bracket and hinges, remove the two Phillips PM2.5×5.0 screws (1) that secure the brackets to the display. 16. Remove the display hinges (2) from the display. The display bracket and hinge set is available using spare part number 608214-001. NOTE: Note the WLAN antenna routing path through the right hinge (3). NOTE: The silver screws go on the outside of the hinges. 17.
USB board Description Spare part number USB board (includes cable) 608277-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the USB board straight up (3) to remove it from the computer. Reverse this procedure to install the USB board. NOTE: When reinstalling note that the screw goes into the upper hole. Power connector cable Description Spare part number Power connector cable (includes cable and connector) 608273-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer.
d. Top cover (see Top cover on page 64) e. USB board (see USB board on page 76) Remove the power connector cable: 1. Turn the computer upright with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector cable to the base enclosure. 4. Lift the bracket from the connector (3). 5. Remove the power connector (4) from the base enclosure.
Bluetooth module NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the Bluetooth module and cable from the slot in the base enclosure (3), while noting the cable routing path atop the speaker (4). Reverse the above procedure to install the Bluetooth module.
Speaker assembly Description Spare part number Speaker assembly 608232-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the speaker assembly straight up (3) to remove it from the base enclosure. Reverse this procedure to install the speaker assembly.
System board NOTE: All system board kits include replacement thermal material.
d. Optical drive (see Optical drive on page 60) e. Keyboard (see Keyboard on page 62) f. Top cover (see Top cover on page 64) g. Speaker assembly (see Speaker assembly on page 81) h. Display assembly (see Display assembly on page 70) i. USB board (see USB board on page 76) j. Power connector cable (see Power connector cable on page 77) 1. Turn the computer upright with the left side toward you. 2. Remove the three Phillips PM2.5×5.0 screws (1) that secure the system board to the computer.
Fan/heat sink assembly NOTE: All fan/heat sink assembly kits include replacement thermal material. Description Spare part number Fan/heat sink assembly for use in models with UMA graphics 608229-001 Fan/heat sink assembly for use in models with discrete graphics 608231-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation.
NOTE: Steps 1 through 4 apply to computers with discrete subsystem memory on the system board. Steps 5 through 7 apply to computers with UMA subsystem memory. 1. Turn the system board upside down. 2. Disconnect the fan cable from the system board. 3. Follow the sequence embossed on heat sink to loosen the six Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board.
4. Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly (1), (3) and the processor (2) and graphics processor (3) on the system board each time the fan/ heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. The following illustration shows the locations for thermal material on systems with discrete graphics subsystems.
5. Disconnect the fan cable from the system board. 6. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
7. Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surface of the processor component (1) and the fan/heat sink assembly (2) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits.
Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Core i7 640M Dual Core processor, 2.80-GHz (SC turbo up to 3.33-GHz), 4-Mb L3 cache) 625286-001 Intel Core i7 620M Dual Core processor, 2.26-GHz (SC turbo up to 3.33-GHz), 4-Mb L3 cache) 587259-001 Intel Core i5 580M Dual Core processor, 2.66-GHz (SC turbo up to 3.33-GHz), 3-MB L3 cache 625825-001 Intel Core i5 560M Dual Core processor, 2.66-GHz (SC turbo up to 3.
k. System board (see System board on page 83) l. Fan/heat sink assembly (see Fan/heat sink assembly on page 85) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
5 Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. NOTE: The fingerprint reader cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: ▲ Open Setup Utility by turning on or restarting the computer.
4. When a confirmation prompt with your language selected is displayed, press enter. 5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys.
Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select To do this System information ● View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only).
Select To do this Fan Always On Enable/disable Fan Always On. When enabled, the computer fan will always be on. Boot Options Set the following boot options: ● f10 and f12 Delay (seconds)―Set the delay for the f10 and f12 functions of Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM boot―Enable/disable boot from CD-ROM. ● Floppy boot―Enable/disable boot from diskette. ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter.
6 Specifications Computer specifications Dimensions Depth 22.8 cm (8.98 in) Width 34.8 cm (13.70 in) Height (front to rear) 2.5 to 3.2 cm (0.98 to 1.26 in) Weight (lowest weight configuration) < 2.00 kg (4.42 lbs) Input power Operating voltage 18.5 V dc @ 4.74 A – 90 W Operating current 4.
35.56-cm (14.0-in) display specifications Dimensions Active diagonal size 35.56 cm (14.00 in) Active area 309.399 x 173.952 Resolution 1366 × 768 (HD) Weight 320 g (0.71 lbs) Contrast ratio 500:1 (typical) Luminance 200 nits (typical) Luminance uniformity 1.4 (typical) 1.6 (max) 98 Lifetime (1/2 luminance) 12,000 hours Backlight LED Response time 8 ms (typical) Surface treatment BV Total power consumption 2.
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm Width 70 mm Weight 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.0 ms 1.0 ms 1.0 ms 1.5 ms 2.0 ms Average 14.0 ms 14.0 ms 14.0 ms 12.0 ms 12.0 ms Maximum 22.0 ms 22.0 ms 22.0 ms 22.0 ms 22.
DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate 100 24X CD-ROM 3,600 KB/s
System resource specifications You can use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource settings in Device Manager to be sure each setting is unique.
7 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup.
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up.
On some models, you can perform a recovery from the partition on the hard drive, accessed by pressing either the Start button or f11. This restores the computer to its factory condition. To restore the system from the partition, follow these steps: 1. Access Recovery Manager in either of the following ways: ● Select Start > All Programs > Recovery Manager > Recovery Manager.
8 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) 108 Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Chapter 8 Connector pin assignments
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 109
RJ-45 (network) 110 Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Chapter 8 Connector pin assignments
HDMI Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2– 4 TMDS data 1+ 5 TMDS data 1shield 6 TMDS data 1– 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0– 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock– 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug detect 20 Shell HDMI 111
Universal Serial Bus 112 Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Chapter 8 Connector pin assignments
9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries or regions 114 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps to disassemble the display assembly: 116 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel.
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index Symbols/Numerics 1394 Power Saving 95 A AC adapter identifying 17 spare part numbers 30, 36 action keys, identifying 10 administrator password 95 antennas 16 applications key, Windows 10 audio, product description 3 audio-in (microphone) jack identifying 12 pin assignments 108 audio-out (headphone) jack identifying 12 pin assignments 108 B backing up customized window, toolbar, and menu bar settings 104 personal files 104 templates 104 base enclosure, spare part number 25, 36 battery removal 45 spare
display bracket, spare part number 35 Display Cable Kit spare part number 75 Display Cable Kit, spare part number 35 display component recycling 115 display components illustrated 27 spare part numbers 27 display enclosure illustrated 27 spare part number 27, 35 display hinge cover, spare part number 35 display hinge kit, spare part number 28 display panel illustrated 27 product description 2 removal 74 spare part number 74 Display Screw Kit, spare part number 28, 35 display specifications 98 drive light 12
microphone, product description 3 mini-card compartment cover, illustrated 28 Misc Cable Kit, spare part number 36 model name 1 monitor port, pin assignments 109 mute light, identifying 8 N network jack identifying 13 pin assignments 110 O operating system, product description 4 optical drive precautions 39 product description 2 removal 60 spare part numbers 26, 29, 60 specifications 100 P packing guidelines 41 passwords 95 performing a recovery 106 plastic parts 38 Plastics Kit spare part number 36 Plast
optical drive 100 system resources 101 static-shielding materials 42 supported discs 103 system board removal 83 spare part numbers 20, 34, 36, 83 System Configuration menu 95 system failure or instability 102 system information, displaying 93, 95 system recovery 106 system resources 101 system restore points 102, 105 T thermal module, spare part number 21, 36 thermal paste, replacement 87, 89 tools required 38 top cover removal 64 spare part number 20, 36, 64 TouchPad buttons 7 TouchPad light, identifying
