HP Z420, Z620, and Z820 Workstation Series User Guide
Copyright Information Warranty Trademark Credits First Edition: March 2012 Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series.
iv About this guide
Table of contents 1 Locating HP resources ....................................................................................................... 1 Product information .................................................................................................................. 2 Support ................................................................................................................................... 3 Product documentation ...............................................................
4 Setting up and restoring Microsoft Windows ................................................................... 26 Setting up the Microsoft operating system .................................................................................. 26 Installing or upgrading device drivers ........................................................................ 26 Transferring files and settings ....................................................................................
Cleaning the keyboard ........................................................................................................... 40 Cleaning the monitor .............................................................................................................. 40 Cleaning the mouse ................................................................................................................
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1 Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels Support on page 3 ● Product support ● HP Support Assistant ● Warranty information Product documentation on page 4 ● HP and third-party documentation, white papers ● Product notifications ●
Product information Table 1-1 Product information Topic Location Technical specifications Go to www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations. HP Cool Tools Most HP Microsoft Windows workstations are preloaded with tools that may enhance system performance and with additional software that is not automatically installed during first boot.
Support Table 1-2 Support Topic Product support Location For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, go tohttp://www.hp.com/support/ workstation_manuals. These include this User Guide and the Maintenance and Service Guide. Removal and replacement videos To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml.
Product updates Table 1-5 Product updates Topic Driver and BIOS updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps during system power up: 1. Power on the workstation, and press Esc during boot up.. 2. Press F10 to enter the F10 Setup utility. 3. Go to File > System Information.
2 Workstation features For complete and current information on supported accessories and components for your workstation, see http://partsurfer.hp.com. HP Z420 Workstation components HP Z420 Workstation front panel Figure 2-1 Front panel components Table 2-1 Component descriptions 6 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z420 Workstation rear panel Figure 2-2 Rear panel components Table 2-2 Component descriptions 1 Power supply Built-In Self Test (BIST) LED 2 Universal chassis clamp opening 10 Microphone connector (pink) 3 PS/2 mouse connector (green) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.0 ports (4, black) 12 USB 3.
HP Z620 Workstation components HP Z620 Workstation front panel Figure 2-3 Front panel components Table 2-3 Component descriptions 8 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z620 Workstation rear panel Figure 2-4 Rear panel components Table 2-4 Component descriptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green) 9 Microphone connector (pink) 3 USB 2.0 ports (4, black) 4 RJ-45 network connectors (orange) Bottom connector is AMT enabled 10 USB 3.
HP Z820 Workstation components HP Z820 Workstation front panel Figure 2-5 Front panel components Table 2-5 Component descriptions 10 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z820 Workstation rear panel Figure 2-6 Rear panel components Table 2-6 Component descriptions 1 Power cord connector 2 3 4 9 USB 3.0 ports (2, blue) PS/2 mouse connector (green) 10 USB 2.
Product specifications Workstation weights and dimensions Characteristic HP Z420 Workstation HP Z620 Workstation HP Z820 Workstation Weight (standard configuration) 13.2 kg (29.2 lb) 17.9 kg (39.4 lb) 26.6 kg (58.7 lb) Weight (minimum configuration) 12.5 kg (27.5 lb) 15.5 kg (34.2 lb) 24.0 kg (52.9 lb) Weight (maximum configuration) 17.7 kg (39.4 lb) 22.6 kg (49.9 lb) 32.0 kg (70.5 lb) Minitower Height: 44.76 cm (17.62 in) Width: 17.78 cm (7.00 in) Chassis dimensions Depth: 44.50 cm (17.
Environmental specifications Table 2-7 HP Workstation environmental specifications Characteristic HP Z420, 620, and 820 Workstations Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Humidity Altitude Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).
3 Setting up the workstation This chapter describes how to set up your workstation. Topics Ensuring proper ventilation on page 14 Setup procedures on page 16 Adding monitors on page 17 Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.
NOTE: The ambient upper limit of 35 C is only good up to 1524 m (5000 ft) elevation. There is a 1 C per 304.8 m (1000 ft) derating above 1524 m (5000 ft). So, at 3,048 m (10,000 ft), the upper ambient air temperature limit is 30 C. ● For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits.
Setup procedures WARNING! practices: To reduce the risk of electric shock or damage to your equipment, observe these • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). • Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding pin (for example, by attaching a two-pin adapter).
Adding monitors Planning for additional monitors All graphics cards provided with HP Z series workstations support two simultaneous display monitors (see Connecting and configuring monitors on page 21). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. Use this process to plan for adding more monitors. 1. Assess your monitor needs: ● Determine how many monitors you require.
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, however, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP computers do not support all graphics cards. Make sure a new graphics card is supported before purchasing it.See Finding supported graphics cards on page 19.
Finding supported graphics cards To find information about graphics cards supported for your workstation: 1. Go to http://www.hp.com/go/quickspecs. 2. In the left navigation bar under QuickSpecs, click on your country, then select Workstations. 3. Choose your model to view the specifications. 4. Click on the link for Technical Specifications-Graphics.
Identifying monitor connection requirements The following are various scenarios for connecting monitors. (See Matching graphics cards to monitor connectors on page 19 for more information about the different graphic cards): ● Graphics card with DisplayPort output — If the graphics card has four DisplayPort outputs, you can connect a monitor to each connector. Use the proper adapters if required.
Connecting and configuring monitors NOTE: HP-supported graphics card typically allow at least two monitors, as shown in this section; some supported cards allow more monitors. Refer to the graphics card documentation for details. 1. Connect the monitor cable adapters (1) (if required) to the workstation, then connect the appropriate monitor cables to the adapters (2) or directly to the graphics card. Figure 3-4 Connecting the cables to the workstation 2.
Using a third-party graphics configuration utility Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool.
Converting to desktop configuration (Z420 only) This workstation can be operated in mini-tower or desktop configuration. Follow these steps to convert to desktop configuration: NOTE: See a video of this task at http://www.hp.com/go/sml. 1. Prepare the workstation for component installation. 2. Remove the front bezel from the workstation. 3. Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel. Figure 3-6 Removing the ODD bay filler panel 4.
6. On the back of the front bezel, squeeze the HP logo mounting tabs (1) and press the logo outward (2). Figure 3-8 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, then release the logo and press it back into place. 7. Remove the EMI filler panels and optical disk drive from the chassis. 8. Rotate the EMI filler panels and optical drive 90 degrees, then reinstall them. Figure 3-9 Reinstalling the optical drive 9. 24 Replace the front bezel and the side access panel.
Installing optional components Depending on the workstation model, additional components (such as memory, hard drives, optical drives, PCIe cards, or second processor) can be installed on your workstation. ● To view component installation videos, go to http://www.hp.com/go/sml. ● For installation guidelines and technical information, refer to the Maintenance and Service Guide for your workstation at http://www.hp.com/support/workstation_manuals.
4 Setting up and restoring Microsoft Windows This chapter provides setup and update information for the Microsoft Windows operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 26 Restoring the operating system with HP Recovery Manager on page 27 NOTE: After you set up the operation system, you should make sure the latest BIOS, drivers, and software updates are installed on the workstation. Refer to the chapter on updating the workstation.
Transferring files and settings The Microsoft Windows operating system offers data migration tools that help you select and transfer files and data from one Microsoft Windows-based computer to another. For information on these tools, go to http://www.microsoft.com.
5 Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers: ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE® Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some Z series workstations. This chapter describes how to set up and restore the Linux® operating system.
HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certified versions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. The kit: ● Contains tested drivers that augment and/or replace those found in RHEL or SLED to enable proper use and behavior on HP workstations. ● Does not include Linux operating system, which must be purchased separately from Red Hat or SUSE.
HPIKL driver CD Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations. These releases can usually be supported with the HPIKL driver CD, which can be used as a post-installation utility for the standard Red Hat Linux install. After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs.
Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z series workstations and supports 64-bit SLED 11 on other workstations. Various versions of SLED are certified and supported by Novell on HP workstations. For more information, refer to the Novell certification bulletin search page at http://developer.novell.com/ yessearch. Setting up preloaded SLED To set up SLED on systems preloaded with the operating system: 1. Start the workstation. 2.
Restoring SLED (preloaded systems only) The SLED restore media is required to restore the Linux operating system. To create restore media: 1. Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all iso images used to preload your workstation. 2. Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media. 3. Store the media in a safe place.
6 Diagnostics and Minor Troubleshooting Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for Windows-preinstalled systems only. ● A Service label shows the Build ID and FeatureByte strings, which are needed for system board replacement.
Locating warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing).
Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the power light is on.
● If the monitor connected to a tower, desktop or all-in-one computer is blank: ◦ Plug the monitor into a different video port on the computer if one is available. Alternatively, replace the monitor with a monitor that you know is working properly. ◦ Verify that the computer and monitor are plugged into a working electrical outlet. ◦ Verify that the monitor is turned on and the green monitor light is on. ◦ Turn up the brightness and contrast controls of the monitor if the monitor is dim.
7 Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys.
Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. 2. If the mouse has an on/off switch, turn it off. 3. Wipe the body of the mouse with a damp cloth. 4. If the mouse has a: ● Laser or LED: use a cotton swab dampened with cleaning solution to gently brush out any dust around the laser or LED, then wipe again with a dry swab. Do not wipe the laser or LED directly with the swab.
